Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




102 posts

Master Geek
+1 received by user: 33


# 250695 21-May-2019 19:50
One person supports this post
Send private message quote this post

Does anyone have advice on how to deal with Chorus' frequent no-shows?

 

 

I've had appointments rescheduled at least six times (I have lost track), which I understand, because priorities change, things take longer than expected, etc. That's fine. But what's annoying me is when they ring to ensure you'll be there for the appointment the following day, and then don't show up. This has happened twice now, so I'm out two days of annual leave.

 

 

Is there any way I can guarantee I don't waste any more precious days of leave waiting around for a crew to maybe attend at the time they chose and scheduled?

 

 

I don't care if it takes another three months to get fibre (I am a patient person!), but I do care if they're going to muck me around every week. Last time I called the guy didn't give any reason for not showing, he just said "it's been rescheduled for the 21st". Then why the hell did you ring me on the 2nd and confirm I would be at home all day on the 3rd? Why did you send me a text message a few days ago confirming you would be here on the 21st, and then not show up?

 

 

[/rant][/vent]

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4896 posts

Uber Geek
+1 received by user: 2888

Trusted
Lifetime subscriber

  # 2242622 21-May-2019 19:52
Send private message quote this post

Get @chorusNZ to look into the No shows


606 posts

Ultimate Geek
+1 received by user: 304

Lifetime subscriber

  # 2242623 21-May-2019 19:54
5 people support this post
Send private message quote this post

Send them an invoice for your time!


 
 
 
 




102 posts

Master Geek
+1 received by user: 33


  # 2242625 21-May-2019 20:05
Send private message quote this post

Thanks guys. Needed to get that off my chest. I'll send @ChorusNZ the reference and details tomorrow.

 

 

As for the invoice, I would love to, but I suspect it would hinder my chances of ever getting fibre (and I need to, my VDSL is really, really poor).

'That VDSL Cat'
10484 posts

Uber Geek
+1 received by user: 2520

Trusted
Spark
Subscriber

  # 2242635 21-May-2019 20:32
Send private message quote this post

Speak to your provider, they will have a process to esclate this back to chorus.

 

 

 

Techs Achieving appointments is a big KPI for chorus 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


4078 posts

Uber Geek
+1 received by user: 1767

Subscriber

  # 2242646 21-May-2019 20:39
4 people support this post
Send private message quote this post

hio77:

 

Speak to your provider, they will have a process to esclate this back to chorus.

 

Techs Achieving appointments is a big KPI for chorus 

 

 

Haha that must be quite the depressing set of metrics to review at the monthly meeting then!


537 posts

Ultimate Geek
+1 received by user: 123

Trusted

  # 2242653 21-May-2019 20:49
Send private message quote this post

Maybe you'll get lucky and they'll show up unannounced one day when you just happen to be home like they did for me.

'That VDSL Cat'
10484 posts

Uber Geek
+1 received by user: 2520

Trusted
Spark
Subscriber

  # 2242655 21-May-2019 20:53
Send private message quote this post

chevrolux:

 

Haha that must be quite the depressing set of metrics to review at the monthly meeting then!

 

 

Well it's not exactly presented in the context of "no shows" but, you know how data is... It's how you shape it, and flip it on it's head and well... you have your number.

 

 

 

To be fair to chorus, with the volume that they do, the numbers aren't that bad.

 

https://www.tcf.org.nz/industry/workstreams/current-projects/fibre-installation-process/tcf-fibre-installation-code-for-public-consultation-april-2019.pdf

 

Note the consult and you will see the roadmap.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


325 posts

Ultimate Geek
+1 received by user: 392

Trusted
Chorus NZ

  # 2246303 27-May-2019 09:34
2 people support this post
Send private message quote this post

@cddt I can fully appreciate how frustrating it is to expect someone to show up only to have it changed last minute or have them never pitch.

 

 

 

As hio77 pointed out this is a big metric for us and if you look at the overall numbers we perform hundreds of installs a day without any issues.

 

 

 

Normally I find there is some other underlying issue happening out of sight that needs to be resolved which is causing the reschedules. Communication is sadly not always a strong point for the field techs. It’s one of the areas that is under constant review for improvement.

 

 

 

If you would like to send us a private message with your address, I would be happy to look into things in more depth with you and get to the bottom of this. ^Richard


352 posts

Ultimate Geek
+1 received by user: 146


  # 2246309 27-May-2019 09:57
Send private message quote this post

Chorusnz:

 

@cddt I can fully appreciate how frustrating it is to expect someone to show up only to have it changed last minute or have them never pitch.

 

 

 

As hio77 pointed out this is a big metric for us and if you look at the overall numbers we perform hundreds of installs a day without any issues.

 

 

 

Normally I find there is some other underlying issue happening out of sight that needs to be resolved which is causing the reschedules. Communication is sadly not always a strong point for the field techs. It’s one of the areas that is under constant review for improvement.

 

 

 

If you would like to send us a private message with your address, I would be happy to look into things in more depth with you and get to the bottom of this. ^Richard

 

 

Really? How difficult is a quick call or text to advise a cancellation etc? This is normal practice for all tradespeople. Why are Chorus installers any different?


618 posts

Ultimate Geek
+1 received by user: 174


  # 2246311 27-May-2019 10:04
One person supports this post
Send private message quote this post

Bluntj:

 

Why are Chorus installers any different?

 

 

Are they though? In my experience its common (in NZ at least) for this to happen.  Its quite the frustration especially if you have taken time off work or made adjustments to be able to work from home.

 

Edit: To be clear - I'm not saying its right!!


20417 posts

Uber Geek
+1 received by user: 6259

Trusted
Lifetime subscriber

  # 2246313 27-May-2019 10:07
One person supports this post
Send private message quote this post

Bluntj:

 

Really? How difficult is a quick call or text to advise a cancellation etc? This is normal practice for all tradespeople. Why are Chorus installers any different?

 

 

I think you must deal with *very* different trades people than I have over the past 20+ years. The number of trades people we have that turn up on time, or advise they will be late is very low. 

 

Communication issues are amongst the most common issues we ever experience. I would have no issue finding others in my neighbourhood with the same experiences. I have tried outlining at the start of the project how important it is, with agreement from all parties. The reality is, it doesn't usually happen to anywhere near the standard I'd hope for. 

 

Advising of a cancellation is fine if it's known in advance and communicated from the field. 

 

Should it be better? Of course! Should they strive for perfection? Yes. 

 

 

 

 


3898 posts

Uber Geek
+1 received by user: 906

Lifetime subscriber

  # 2246392 27-May-2019 10:52
Send private message quote this post

I have got to the stage now where I point out to tradespeople, that I am pedantic about the work done for me. If they don’t think they can meet my standards (including communication), then don’t even bother quoting.

I have my fibre install booked, I know exactly where I want the ETP and ONT to go and will be watching as they do it. But I have taken the day off for the install, I never considered they might not show up.......




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

20417 posts

Uber Geek
+1 received by user: 6259

Trusted
Lifetime subscriber

  # 2246397 27-May-2019 11:07
2 people support this post
Send private message quote this post

Dingbatt: I have got to the stage now where I point out to tradespeople, that I am pedantic about the work done for me. If they don’t think they can meet my standards (including communication), then don’t even bother quoting.

 

To be honest, you must be pretty fortunate as I've had trades people walk away from jobs plenty of times with comments like that (or they assure you up front they will and just do as they please). The reality is, in Auckland at least, the good contractors are so busy, if you are a PITA to deal with (expecting more than other customers) then they can find a list as long as their arms of people who would take your slot.

 

We have tried to pare back our expectations somewhat whilst still requesting that trades people do their best to stick to deadlines, appointment times and good work standards.

 

 


3898 posts

Uber Geek
+1 received by user: 906

Lifetime subscriber

  # 2246421 27-May-2019 12:36
Send private message quote this post

Yeah, the point is, I don't mind paying for a job to be done properly. If they can't guarantee their workmanship then I don't want them.
As far as the fibre Install goes, I have pre drilled the holes required in the walls and even put in cable clips on the route from the ETP to the ONT. In the case of our Sky install I ran the RG6 cable for the tech. Saved him time, and I got the cable exactly where I wanted it. I'm hoping the Chorus tech will see it the same way.




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

2095 posts

Uber Geek
+1 received by user: 187

Trusted

  # 2246710 27-May-2019 23:09
Send private message quote this post

Batwing: Maybe you'll get lucky and they'll show up unannounced one day when you just happen to be home like they did for me.

 

They did that to me as well. Turned up with no warning to re-scope the project and my wife was very confused.





Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.