Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

# 251363 21-Jun-2019 14:53
Send private message quote this post

For some months now Chorus has been installing fibre in Beachlands and I've been watching the Chorus Broadband Checker to have it installed as soon as it was available. It seemed like forever but on the 13th of May "Bingo" so I got on the phone directly to order from 2degrees.

 

Anyway, long story short, after several contacts with 2degrees it seems that there is no progress down to a "records" problem at Chorus. Didn't stop them putting a flyer through the letter box mind.

 

Hopefully someone at Chorus will sort it out quickly but six weeks seems like a long time to not even make contact on an order?


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4945 posts

Uber Geek
+1 received by user: 2912

Trusted
Lifetime subscriber

  # 2261993 21-Jun-2019 15:03
Send private message quote this post
255 posts

Ultimate Geek
+1 received by user: 100


  # 2262214 21-Jun-2019 21:37
Send private message quote this post

Allow 2 - 6 weeks for a records issue to be fixed, after 6 weeks get the ISP to start escalating it with Chorus or there Chorus SDM.


 
 
 
 


2741 posts

Uber Geek
+1 received by user: 1248

Trusted
Lifetime subscriber

  # 2262406 22-Jun-2019 11:16
Send private message quote this post

Had a look at the maps and depending on where you live then it's not live yet.

 

There are two regions yet to go live and typically after the physical build is complete it takes up to 2 months before you can request service.

 

What does the Chorus Broadband Checker say at your address? https://www.chorus.co.nz/tools-support/broadband-tools/broadband-checker

 

If that says should be available July 2019 then you are in two two UFB zones BEA/FFP07 or FFP08 that aren't due to come online until next month.

 

I feel your pain as I only got UFB last year, but it shouldn't be long to wait.








70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

  # 2262772 23-Jun-2019 08:13
Send private message quote this post

BarTender:

Had a look at the maps and depending on where you live then it's not live yet.What does the Chorus Broadband Checker say at your address?

I feel your pain as I only got UFB last year, but it shouldn't be long to wait.



Thanks for that, I just checked again and it’s still “Great news - fibre is available at your address”. 2Degrees would only accept the order once Chorus had set that it was available.

Like all these things the waiting seems like the longest part.



70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

  # 2262773 23-Jun-2019 08:14
Send private message quote this post

atomeara:

Allow 2 - 6 weeks for a records issue to be fixed, after 6 weeks get the ISP to start escalating it with Chorus or there Chorus SDM.



Thanks atomeara. Have followed up with 2degrees.

200 posts

Master Geek
+1 received by user: 5


  # 2262787 23-Jun-2019 10:05
Send private message quote this post

Hello

Don't forget if you are on the share driveway, there is a 15 days of consent process. That is like 2 weeks of wait from the start of the date of issue of the scope of work letter.

One of my neighbour, his house is on the main street, I remembered talk to him at the middle of the month of May, then their house just got installed on 18th June 2019


325 posts

Ultimate Geek
+1 received by user: 392

Trusted
Chorus NZ

  # 2263297 24-Jun-2019 11:54
Send private message quote this post

@kiwibob1 its possible your property is on the boundary of two rollout areas and therefore it’s incorrectly been flagged as ready by accident. Seen that happen on occasion. Also possibility the issue is elsewhere as has been pointed out. Perhaps consents due to a ROW build and your broadband provider hasn’t updated you yet.

 

If you would like to flick us through a PM with your address I can give it a check and see what’s happening. ^Richard


 
 
 
 


328 posts

Ultimate Geek
+1 received by user: 118


  # 2263309 24-Jun-2019 12:10
Send private message quote this post

Hey neighbour, I'm also in Beachlands!  I was also watching the Chorus website for the availability to become available and the moment I did, I called 2degrees to arrange a time.  Like you, I was also stuck "waiting for records" and I hadn't heard anything from 2degrees for a few weeks so I called them up last Monday.  Surprisingly, after being on hold while the person checked things, she came back and let me know they now had the records and they sent a tech out on the Tuesday to do a scope with the actual install scheduled to happen this Thursday.


41 posts

Geek


  # 2263320 24-Jun-2019 12:29
Send private message quote this post

Another local here. Am patiently waiting for 7 July myself. Good to know that date, as quoted to me by Spark last month, appears accurate given the above info.



70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

  # 2263322 24-Jun-2019 12:31
Send private message quote this post

Obraik:

 

......she came back and let me know they now had the records and they sent a tech out on the Tuesday to do a scope with the actual install scheduled to happen this Thursday.

 

Great to hear that there is some progress. I'll give 2Degrees another couple of days and then harrass them again.

 

Looks like we may get into the 21st Century soon!


328 posts

Ultimate Geek
+1 received by user: 118


  # 2263385 24-Jun-2019 13:16
Send private message quote this post

kiwibob1:

 

Obraik:

 

......she came back and let me know they now had the records and they sent a tech out on the Tuesday to do a scope with the actual install scheduled to happen this Thursday.

 

Great to hear that there is some progress. I'll give 2Degrees another couple of days and then harrass them again.

 

Looks like we may get into the 21st Century soon!

 

 

Let's not get too ahead of ourselves, we're still missing a water system lol




70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

  # 2263396 24-Jun-2019 13:33
Send private message quote this post

Obraik:

 

kiwibob1:

 

Obraik:

 

......she came back and let me know they now had the records and they sent a tech out on the Tuesday to do a scope with the actual install scheduled to happen this Thursday.

 

Great to hear that there is some progress. I'll give 2Degrees another couple of days and then harrass them again.

 

Looks like we may get into the 21st Century soon!

 

 

Let's not get too ahead of ourselves, we're still missing a water system lol

 

 

Careful they might build one. Have you tasted Auckland's water?




70 posts

Master Geek
+1 received by user: 19

Lifetime subscriber

  # 2263397 24-Jun-2019 13:33
Send private message quote this post

Obraik:

 

kiwibob1:

 

Obraik:

 

......she came back and let me know they now had the records and they sent a tech out on the Tuesday to do a scope with the actual install scheduled to happen this Thursday.

 

Great to hear that there is some progress. I'll give 2Degrees another couple of days and then harrass them again.

 

Looks like we may get into the 21st Century soon!

 

 

Let's not get too ahead of ourselves, we're still missing a water system lol

 


328 posts

Ultimate Geek
+1 received by user: 118


  # 2263402 24-Jun-2019 13:43
Send private message quote this post

kiwibob1:

 

Careful they might build one. Have you tasted Auckland's water?

 

 

I am a bit spoilt and come from Christchurch originally but I had a brief stint in New Lynn from 2017 until last year and it wasn't too bad.  Still, I'd rather have filters on city water with a guaranteed supply instead of hoping it rains during the summer period!


123 posts

Master Geek
+1 received by user: 19


  # 2263411 24-Jun-2019 13:51
Send private message quote this post

Obraik:

 

Still, I'd rather have filters on city water with a guaranteed supply instead of hoping it rains during the summer period!

 

 

 

 

I know what you mean, Beachlander too here 😊


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.