How long does it take for Chorus to book in an install after consents gained?

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throbb

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#251424 25-Jun-2019 12:13

My ISP informed me that Chrous have the consents approved for my Cat 3 fibre install about 3 weeks ago, but have heard nothing since. How long does it normally take for an install date to booked in?

My ISP has been a little slow to reply lately.

xpd

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#2263960 25-Jun-2019 12:16

For me, I was done and dusted all within a week (initial order to being online). But depends how busy they are in your area etc.

XPD / Gavin

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throbb

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#2263963 25-Jun-2019 12:20

xpd:

For me, I was done and dusted all within a week (initial order to being online). But depends how busy they are in your area etc.

I understand there will be a wait until it is completed, but just the book in procedure shouldn't take that long for them to come back and say it'll be done in 8 weeks?

nzkc

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#2263968 25-Jun-2019 12:26

Depends how busy they are in your area!

In my area Clearvision dropped a postcard in my mailbox with a date range they'd be on site to do the initial install (run the cable up the drive - I too am Cat 3 install).

My neighbours and I asked for a small change to the design which meant we had to restart the process - we all agreed to this. Sadly for us, things have stalled a bit there (yep...well aware thats on us).

Had it gone ahead, I think we'd have been done within month of consent. However, its fairly busy in our area as they've only recently laid the fibre.

Chorusnz

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#2264050 25-Jun-2019 13:43

Usually when we need consents it’s because you’re down a right of way or in a multi-dwelling unit and we want to perform additional build work on shared property. In such cases because there is no one affected party we don’t schedule a specific date and will simply undertake the work as resource is available. This is usually classified for your ISP as a ‘Build’ phase. Only once this is complete are we ready to schedule a booking date with you to finish the install.

If you would like to send through a PM with your address I’d be happy to take a look into it with you. ^Richard

throbb

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#2264070 25-Jun-2019 14:07

Chorusnz:

Usually when we need consents it’s because you’re down a right of way or in a multi-dwelling unit and we want to perform additional build work on shared property. In such cases because there is no one affected party we don’t schedule a specific date and will simply undertake the work as resource is available. This is usually classified for your ISP as a ‘Build’ phase. Only once this is complete are we ready to schedule a booking date with you to finish the install.

If you would like to send through a PM with your address I’d be happy to take a look into it with you. ^Richard

PM sent, Thank You