My ISP informed me that Chrous have the consents approved for my Cat 3 fibre install about 3 weeks ago, but have heard nothing since. How long does it normally take for an install date to booked in?
My ISP has been a little slow to reply lately.
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xpd:
For me, I was done and dusted all within a week (initial order to being online). But depends how busy they are in your area etc.
I understand there will be a wait until it is completed, but just the book in procedure shouldn't take that long for them to come back and say it'll be done in 8 weeks?
Depends how busy they are in your area!
In my area Clearvision dropped a postcard in my mailbox with a date range they'd be on site to do the initial install (run the cable up the drive - I too am Cat 3 install).
My neighbours and I asked for a small change to the design which meant we had to restart the process - we all agreed to this. Sadly for us, things have stalled a bit there (yep...well aware thats on us).
Had it gone ahead, I think we'd have been done within month of consent. However, its fairly busy in our area as they've only recently laid the fibre.
Usually when we need consents it’s because you’re down a right of way or in a multi-dwelling unit and we want to perform additional build work on shared property. In such cases because there is no one affected party we don’t schedule a specific date and will simply undertake the work as resource is available. This is usually classified for your ISP as a ‘Build’ phase. Only once this is complete are we ready to schedule a booking date with you to finish the install.
If you would like to send through a PM with your address I’d be happy to take a look into it with you. ^Richard
Chorusnz:
Usually when we need consents it’s because you’re down a right of way or in a multi-dwelling unit and we want to perform additional build work on shared property. In such cases because there is no one affected party we don’t schedule a specific date and will simply undertake the work as resource is available. This is usually classified for your ISP as a ‘Build’ phase. Only once this is complete are we ready to schedule a booking date with you to finish the install.
If you would like to send through a PM with your address I’d be happy to take a look into it with you. ^Richard
PM sent, Thank You
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