After reading the reviews including the commerce commission  prosecution I decided that they would have learnt from it addressed their issues and the offer of a new Samsung appliance sounded very attractive.

The Power was mid in pricing and was saving some money. The UFB was marginally cheaper what did I have to loose!

How wrong I was.

The power went across without a hitch. I was transferring my UFB from Vodafone (well I thought I was). I duly gave notice to Vodafone and waited for the notice period to expire. Four days out I rang trustpower  to check everything was on track but despite my best intentions and prior communications I found that they had already screwed it up. 

The expected transfer had been turned into a new connection by trustpower and they were awaiting for Vodafone to disconnect and then would apply for a new connection.

 This would have meant that I would be without internet for anywhere between 2 to 10 days. I sent a written complaint in to trustpower  They requested that I cancel my disconnection with Vodafone and tell them that it would be transferred in due course.  

Easy, yeah right. I contacted Vodafone and they even sent me a confirmation email that the disconnection would not take place but in reality it was too late and the disconnection proceeded.

I went back to trustpower and they told me no problem  but it would take them a minimum of 2 days best, 4 days worst case to make the connection. Vodafone in the meantime had reconnected me despite me requesting them not to. OK I thought but then I got a Txt update from Trustpower who then informed me that the connection would be happening in 12 days time, 15 days from when I had initially expected. Yet again I call keeping my exasperation from expelling pointless profanities. I really do pity the poor call centre ppl. How do they continue to keep a facade front up. You cannot get to speak to anyone who actually knows what is going on. The complaints process is a complete and absolute waste of time.

I politely told them to cancel the connection.

I went and spoke to Vodafone who despite my apparent disloyalty gave me a deal in order to keep me. I have been a customer for some 20+ years so obviously that helped.

Moral. If its too good to be true then it is. DO NOT, I repeat DO NOT put yourself through the misery of doing business with Trustpower.

At the time of writing this there have been  articles about the terrible experience s being had at a Springfield Café. I can only liken my experience Trustpower to this.