Voda Sure Signal on 3rd party ISPs

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jowanu

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# 251678 6-Jul-2019 12:46

Hi there, I'm seeking advise about Vodafone's Sure Signal devices. Apologies if this is in the incorrect forum. Vodafone seem quite unwilling/unable to assist, even though it is a product marketed to people without a Voda broadband account.

We have switched to a P2P wireless service by a local ISP BlueDoor. They provided (to a remarkably poor standard) installation of antenna and router for their service. Installation qualms aside, the internet service is fantastic. Unlimited data at 30/5mbps for $115 per month, and the speeds we receive are as advertised. We have struggled on ADSL/VDSL for many years with constant drop-outs, low speeds and no fibre/UFB prospects for the foreseeable future.

Aside from 2Degrees, Voda and Spark provide limited-to-no service in our area (Coatesville, 25 minute drive north of Auckland CBD) and it is essential that we have Voda reception. We use the Consumer-grade Sure Signal 9361 Model that worked without any issue on our VDSL service with NowNZ. Now we are with Bluedoor, the Sure Signal has stopped working. On initial connection, the combination of lights indicated the fault was #10 on page 18 of this guide http://help.vodafone.co.nz/ci/fattach/get/4005617/1541131584/redirect/1/filename/Suresigna_%20V3_Userguide%20.pdf. I have done my own research and found Vodafone's page Set up complex networks with Sure Signal http://help.vodafone.co.nz/app/answers/detail/a_id/12608. I have opened the specified ports on the router to the Sure Signal's IP address in accordance with the IP Addresses, Protocols and Ports section, but it's still indicating the same fault.

Does anyone have any advice to get us going again?

Edit - added links

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# 2270980 6-Jul-2019 12:53

Sure Signal only works on fixed Line ISP's not wireless

VodafoneNZ has a IP whitelist they maintain

jowanu

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# 2271030 6-Jul-2019 13:14

Linux: Sure Signal only works on fixed Line ISP's not wireless

VodafoneNZ has a IP whitelist they maintain

Well there's wireless Internet (3G/4G/RBI) and then there's wireless Internet (point to point). Bluedoor is the latter, meaning sure signal *should* work as it's completely separate from the mobile network. Is this not the case?

How does one check our find out about vodafone's whitelist?

Linux

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# 2271035 6-Jul-2019 13:18

VodafoneNZ does not make the whitelist public, This is maintained on the Sure Signal cluster

As above fixed line ISPs can only be added to the whitelist copper and fibre connections!

Linux

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# 2271037 6-Jul-2019 13:24

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@nzbsgfan Can you confirm if this is still the rule?

Review this thread

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=250877

jowanu

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# 2271038 6-Jul-2019 13:24

Thanks mate

Linux

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# 2271039 6-Jul-2019 13:25

jowanu: Thanks mate

Mark from VodafoneNZ I am sure will comment soon

nickb800

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# 2271078 6-Jul-2019 15:06

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Not sure about this wireless isp whitelist - my sjure signal works fine over skinny 4g fixed wireless

Edit: saw the other thread, Vodafone please don't change a thing til fibre arrives here in September

nzbsgfan

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# 2271091 6-Jul-2019 16:02

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Hi all

Linux is correct - the whitelist is not public.

I'll follow this up internally first thing next week. Changes to the whitelist have to be actioned by VF Core Engineers - and internal security processes have to be followed.

Just a heads up. In the past we've had some issues getting SureSignal working with 3rd party ISP's. These issues are almost always out of Vodafones control. In the past I've seen issues with the way ISP's deal with Jumbo packets and fragmentation causing SureSignals not to stand up - however that said, most ISP's have no issues as long as they provide a stable internet connection with at least 1 Meg down and 0.5 Meg up.

Fingers crossed we can get this up and running for you. We want this to work for you :)

Cheers

Mark.

jowanu

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# 2271096 6-Jul-2019 16:04

nzbsgfan:
Hi all

Linux is correct - the whitelist is not public.

I'll follow this up internally first thing next week. Changes to the whitelist have to be actioned by VF Core Engineers - and internal security processes have to be followed.

Just a heads up. In the past we've had some issues getting SureSignal working with 3rd party ISP's. These issues are almost always out of Vodafones control. In the past I've seen issues with the way ISP's deal with Jumbo packets and fragmentation causing SureSignals not to stand up - however that said, most ISP's have no issues as long as they provide a stable internet connection with at least 1 Meg down and 0.5 Meg up.

Fingers crossed we can get this up and running for you. We want this to work for you :)

Cheers

Mark.

Thanks a lot Mark, fingers crossed. I've private messaged you our public IP address details.

nzbsgfan

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# 2271100 6-Jul-2019 16:21

nickb800: Not sure about this wireless isp whitelist - my sjure signal works fine over skinny 4g fixed wireless

Edit: saw the other thread, Vodafone please don't change a thing til fibre arrives here in September

4G backhaul seems to work ok, but 3G backhaul is problematic - as the cellular modem may see the SureSignal 3G as a stronger donor - if it cell reselects to it's own backhaul it obviously dies (and the cycle starts all over again).

Vodafone recommends a fixed backhaul as its an "always on" internet solution and keep alive packets dont get dropped. :)

NZFINEST

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# 2271310 7-Jul-2019 14:08

Have you spoken to your new isp. Could be something which is blocking those ports for some reason, idk p2p wireless double natt'ing maybe. Or could just need the ip range added at voda's end

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

jowanu

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# 2271316 7-Jul-2019 14:27

NZFINEST:
Have you spoken to your new isp. Could be something which is blocking those ports for some reason, idk p2p wireless double natt'ing maybe. Or could just need the ip range added at voda's end

Yes I have, and I hope it is as simple as getting their IP range on the whitelist. We'll cross that bridge when they are whitelisted and it is still having issues.

hio77

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Spark

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# 2271324 7-Jul-2019 15:01

Bluedoor mainly resells VF RBI.

Good luck with them, they have done some seriously poor decisions locally here...

Have a habit of overselling the 3G Based RBI plans and then when they eventually can service you, they just terminate.

Even going as far as to send out DM's to all their ex customers indicating Fibre was due very soon and they would do free installs etc. (Conklin getting upgraded to a full VDSL2+ Capable fibre fed model, they heard fibre and wanted to get in on the sales quick...)

Few days later they did a mass email to correct their statements and state, they would not be servicing the area at all. lol.

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atomeara

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# 2272279 9-Jul-2019 11:04

hio77:

Bluedoor mainly resells VF RBI.

Good luck with them, they have done some seriously poor decisions locally here...

Have a habit of overselling the 3G Based RBI plans and then when they eventually can service you, they just terminate.

Even going as far as to send out DM's to all their ex customers indicating Fibre was due very soon and they would do free installs etc. (Conklin getting upgraded to a full VDSL2+ Capable fibre fed model, they heard fibre and wanted to get in on the sales quick...)

Few days later they did a mass email to correct their statements and state, they would not be servicing the area at all. lol.

This sounds like near Kaukapakapa?

hio77

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# 2272300 9-Jul-2019 11:24

atomeara:

This sounds like near Kaukapakapa?

lol no, Bethells..

#include <std_disclaimer>

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