Hi there, I'm seeking advise about Vodafone's Sure Signal devices. Apologies if this is in the incorrect forum. Vodafone seem quite unwilling/unable to assist, even though it is a product marketed to people without a Voda broadband account.
We have switched to a P2P wireless service by a local ISP BlueDoor. They provided (to a remarkably poor standard) installation of antenna and router for their service. Installation qualms aside, the internet service is fantastic. Unlimited data at 30/5mbps for $115 per month, and the speeds we receive are as advertised. We have struggled on ADSL/VDSL for many years with constant drop-outs, low speeds and no fibre/UFB prospects for the foreseeable future.
Aside from 2Degrees, Voda and Spark provide limited-to-no service in our area (Coatesville, 25 minute drive north of Auckland CBD) and it is essential that we have Voda reception. We use the Consumer-grade Sure Signal 9361 Model that worked without any issue on our VDSL service with NowNZ. Now we are with Bluedoor, the Sure Signal has stopped working. On initial connection, the combination of lights indicated the fault was #10 on page 18 of this guide http://help.vodafone.co.nz/ci/fattach/get/4005617/1541131584/redirect/1/filename/Suresigna_%20V3_Userguide%20.pdf. I have done my own research and found Vodafone's page Set up complex networks with Sure Signal http://help.vodafone.co.nz/app/answers/detail/a_id/12608. I have opened the specified ports on the router to the Sure Signal's IP address in accordance with the IP Addresses, Protocols and Ports section, but it's still indicating the same fault.
Does anyone have any advice to get us going again?
Edit - added links