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11 posts

Geek


# 255505 14-Aug-2019 20:54
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Hoping somebody here might be able to give me some advice or a solution.

 

The ISP is Unlimited Internet on Enable Fibre 100/20 plan. I'm not sure on the exact timeframe, but was maybe up to 6 months ago we began to have speed issues on our connection at my work. At the time we thought it could have been a faulty router as it was positioned in a laundry area in the house that didn't have the best ventilation when the dryer was running. We ended up moving the router out to garage where a home business is run from and where the majority of the networking equipment is located. That made no difference to the speed issue. The ONT is still located in the laundry area as it can’t easily be moved.

 

The issue we are having was with a Huawei HG659b, a Vodafone model with the B26 firmware installed. Were no issues up to that point with internet traffic. Basically a lot of the internet traffic is slow, things that normally would load instantly or download at near full speed were crawling along at speeds of 40KBps. The really weird thing we discovered later on was if we run a speedtest on speedtest.net to particular servers such as stuff fibre and 2degrees in Auckland we would get the normal 115 down and 24 up. Run a speedtest to anything else, including Unlimited Internet’s parent company HD.net and we would only get a maximum of 15Mbps down, and normal upload speeds.

 

We ended up changing to a Mikrotik router we had in the workshop, that too had the same speed issue, however I think at that stage when we ran a TP-Link TD-W9980 it was fine, but I can’t remember for certain. We ended up going back to the Huawei later and from memory that was fine again. However it didn’t last long and started having the speed issue again and has never run properly since then.

 

I ended up taking the Huawei router home to test it as I am also with Unlimited Internet, and sure enough it was slow at my place so we were thinking it was a faulty router. I run a TP-Link TD-W9980, about a week later my connection started having the same issue, however it did come right by itself at some stage. I can’t remember the exact timeframes. My home connection has had no issues since then.

 

However at work, since then we have tested multiple routers, including a Mikrotik hAP mini, my laptop setup with a PPPoE connection directly connected to the ONT, a D-Link DSL-2280AL and just today we purchased a new TP-Link Archer A6. The Mikrotik, my laptop and the TP-Link all have the same speed issue as the Huawei, however we have been running the D-Link for about a month or so without issue for the internet speeds. We decided today to purchase the TP-Link due to issues with the IPv6 configuration on the D-Link, and on setup I noticed the speed issues were occurring on it. I have taken it to my house Tonight and the speed issue is present here too. We’ve re-connected the D-Link at work, and it is normal (although I had trouble getting it to connect to the PPPoE), and my house the TD-W9980 is performing normally when re-connected. My laptop seemed to had come right speed wise but it was performing exactly the same as the other routers quite often.

 

A weird thing we did notice with the D-Link was an AP inside the house was performing slowly with the same speedtest results, we ended up turning flow control off on our main 24 port switch and it fixed that issue. No other device on the internal network was experiencing speed issues to the internet on the D-Link however.

 

We have tried isolating the network, and the fact that I get the same speed issues with those routers at my house tells me it is not the internal network at work causing the issue. Testing on both wired and Wifi we get the same results.

 

Anybody got any ideas? We are puzzled, Unlimited don’t know what is going on, we’ve spoken with Enable as well and they couldn’t see any faulting on their end. If anybody has any suggestions I would appreciate it. Only thing we can think of is perhaps changing ISP, our only worry is it is a problem on Enables Network and the new ISP would have the same issue.

 

One thing we haven't done is test those routers on a non Unlimited Internet Enable Fibre line. We are hoping to do that in the next few days.


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BDFL - Memuneh
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11 posts

Geek


  # 2299470 14-Aug-2019 21:01
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freitasm:

 

It's not clear you are using different computers/devices when you run your test in different locations. Is this the case?

 

 

 

 

Doesn't matter which device is tested on the network, all of them perform the same speed wise.

 

I am testing different devices at home and work, although my work laptop has been used for testing at both locations.


 
 
 
 


Mr Snotty
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  # 2299488 14-Aug-2019 21:49
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Honestly - do yourself a favour and switch to a competent ISP. The problem won't be with Enable, it is with your ISP here - you've essentially proven that fact with all your testing.

 

Of the few people who have used Unlimited Internet I've seen the strangest issues pop up, changing providers solves them. I don't know what they're doing since they hush anything bad said about their service but there are other providers in the same pricepoint to pick from.





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  # 2299490 14-Aug-2019 21:59
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Change ISP I would highly recommend 2degrees

17 posts

Geek


  # 2307644 29-Aug-2019 10:15
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Yes, I had the same issue for months, but everything came right this week. I had followed their "troubleshooting" and was getting 20Mbps to their on-net speed test server. That's 10% of the 200Mbps/100Mbps connection I was paying for. What was weird is that certain speed test servers on other provider networks were working properly so i suspect they had an issue within their core rather than my connection. They however said the issue was at my end and that I must have been hacked or something weird.

 

I would retest from a wired connection now to see if things are running better for you too. As part of the merger with their parent company their speed test server can now be found here: https://hd.net.nz/speedtest

 

As a side note I am in the middle of moving all my services from Unlimited Internet / HD - when I get time I'll be writing a thread about this as the customer service has fallen through the floor in the last 6 months.

 

~Carl




11 posts

Geek


  # 2307966 29-Aug-2019 17:50
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carrots98:

 

Yes, I had the same issue for months, but everything came right this week. I had followed their "troubleshooting" and was getting 20Mbps to their on-net speed test server. That's 10% of the 200Mbps/100Mbps connection I was paying for. What was weird is that certain speed test servers on other provider networks were working properly so i suspect they had an issue within their core rather than my connection. They however said the issue was at my end and that I must have been hacked or something weird.

 

I would retest from a wired connection now to see if things are running better for you too. As part of the merger with their parent company their speed test server can now be found here: https://hd.net.nz/speedtest

 

As a side note I am in the middle of moving all my services from Unlimited Internet / HD - when I get time I'll be writing a thread about this as the customer service has fallen through the floor in the last 6 months.

 

~Carl

 

 

 
Are you on the enable fibre network? Our connection had come right recently as well, I was getting sick of the D-Link router causing issues due to it sending out DNS and Gateway addresses for IPv6 when there wasn’t a connection present, was causing issues on some devices in the network.
Tested both the TP-Link and Huawei and they are running normally now. Still having issues with the Mikrotik though, but was never planning on using that as our router anyway.
We had contacted HD.net last week and hadn’t heard back. I’m planning on changing providers myself once I move house next year, can get a better price elsewhere given their new plans aren’t that cheap any more.


17 posts

Geek


  # 2308041 29-Aug-2019 19:10
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ETLN01:

 

carrots98:

 

Yes, I had the same issue for months, but everything came right this week. I had followed their "troubleshooting" and was getting 20Mbps to their on-net speed test server. That's 10% of the 200Mbps/100Mbps connection I was paying for. What was weird is that certain speed test servers on other provider networks were working properly so i suspect they had an issue within their core rather than my connection. They however said the issue was at my end and that I must have been hacked or something weird.

 

I would retest from a wired connection now to see if things are running better for you too. As part of the merger with their parent company their speed test server can now be found here: https://hd.net.nz/speedtest

 

As a side note I am in the middle of moving all my services from Unlimited Internet / HD - when I get time I'll be writing a thread about this as the customer service has fallen through the floor in the last 6 months.

 

~Carl

 

 

 
Are you on the enable fibre network? Our connection had come right recently as well, I was getting sick of the D-Link router causing issues due to it sending out DNS and Gateway addresses for IPv6 when there wasn’t a connection present, was causing issues on some devices in the network.
Tested both the TP-Link and Huawei and they are running normally now. Still having issues with the Mikrotik though, but was never planning on using that as our router anyway.
We had contacted HD.net last week and hadn’t heard back. I’m planning on changing providers myself once I move house next year, can get a better price elsewhere given their new plans aren’t that cheap any more.

 

 

 

 

No, I'm on Chorus. Sorry, I may have skim read your issue a little but I wanted to highlight that something has changed and that I'm confident it was within the Unlimited Internet / HD network. I could see that traffic to some destinations was slow and others were fast, all running through them as the common point (LFCs don't route traffic towards destinations, they hand it over to HD at their POP which I suspect is in AKL)


 
 
 
 


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Master Geek


  # 2308168 29-Aug-2019 22:59
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I use to rave about unlimited internet, they were good but looks like selling all that cheap broadband has caught up to them.


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Geek


  # 2308193 30-Aug-2019 06:36
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startupgeek:

I use to rave about unlimited internet, they were good but looks like selling all that cheap broadband has caught up to them.



Me too. I remember having a message to call them back once and when I did rerun the call they knew who I was and what they needed me for. I honestly miss that type of service

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