Just a thought.
Over the years more and more power companies are providing broadband out of interest are there companies like Vocus etc behind majority of them?
Or look at it the other way, Slingshot and Orcon offer power for (as far as I can tell) decent rates .
It depends which one you're talking about... for example TrustPower run their own network
Just got Nova offering me broadband just switched to Slingshot happy so far but just made me think who is behind these inexperienced companies.
Nova Energy have an astounding amount of IP space for not being a "full" ISP (total of /20 + /21) - they seem to be backed by Feenix who I couldn't recommend highly enough (but I can't comment on Nova's support desk)
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As mentioned, it depends who the company is and how they decide to approach it. Most will not attempt to be tier 1 (aka Spark, Vodafone, Vocus, Feenix, Devoli and a couple of others) on day one, but will partner with an integrator like Feenix or Devoli who will wholesale parts of their network up to the level desired by the customer. Its a balancing act between many factors including the capex spend, the opex spend, the time to market and level of service/redundancy desired. The support desk is often a severe learning experience for these non-traditional ISP's however as if you want to own the customer then you need to own the support and power is sure a lot different to the complexities of Internet.