Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


# 256031 11-Sep-2019 14:02
Send private message quote this post

Unlimited Internet recently migrated billing to HD Net but payments made to UL after the change are not showing up in the HD Net billing platform. The UL billing platform is no longer available, so your online banking is your only record that payments have been made.

 

I called HD Net Support today asking where had my last payment to Unlimited Internet had gone. I was told that reconciling payments made to UL with customers' HD Net accounts, had not been done yet. No time frame was provided.

 

I was also told that my payment will be applied to a future HD Net invoice 👍 but they required me to provide proof of payment😒! Given the company('s) inflicted this change upon UL customers, this was a bit rich. The payment is sitting in UL's bank account with my reference details attached...

 

This is looking like a poorly planned billing migration. HD Net has provided no public information on how and when customer payments will be migrated.

 

I've emailed HD Net Support highlighting the issue but past experience with Unlimited Internet is that you must call and plead for them to escalate it to management.

 

So keep a close watch on your payments to Unlimited Internet and HD Net (direct credits and credit cards), to make sure you don't pay twice.

 

Good luck!


Filter this topic showing only the reply marked as answer Create new topic
850 posts

Ultimate Geek

Trusted

  # 2315033 11-Sep-2019 14:19
2 people support this post
Send private message quote this post

Absolutely nothing has changed over at HD by the sounds of it




 


891 posts

Ultimate Geek


  # 2315038 11-Sep-2019 14:25
One person supports this post
Send private message quote this post

Peppery: Absolutely nothing has changed over at HD by the sounds of it

 

Looks that way.

 

I've only had to do three chargebacks with credit card providers. HD was one of those.


 
 
 
 


1037 posts

Uber Geek


  # 2315069 11-Sep-2019 15:00
Send private message quote this post

Even the slow and inefficient wheels of bureaucracy at Auckland City council where able to cope with bills paid to the accounts of the former city councils after the formation of the super city. 


924 posts

Ultimate Geek

Trusted

  # 2315158 11-Sep-2019 17:05
Send private message quote this post

SirHumphreyAppleby:

 

Peppery: Absolutely nothing has changed over at HD by the sounds of it

 

Looks that way.

 

I've only had to do three chargebacks with credit card providers. HD was one of those.

 

 

Add me to the list of customers that got fleeced by HD. Looks like it's the same guy in charge so I'm not surprised they haven't changed their ways.


  # 2316463 12-Sep-2019 11:55
Send private message quote this post

Response from HD Support today.

 

Hi there,

 

Our accounts team have been inundated with payment allocations and are currently working through them.
You will be able to see shortly if your invoice has been paid by logging into your client portal. You will also receive an email to confirm your invoice has been paid, once it has been allocated.
If you have any further questions please do not hesitate to contact us.

 

Kind regards,
The Team at HD

 

 

 

 

 

 


Mr Snotty
8833 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2316494 12-Sep-2019 13:50
2 people support this post
Send private message quote this post

This whole thing has been managed so badly.

 

I'd be changing to a competent ISP IMO. Plenty out there at that same price point who don't tout on being the cheapest (when they really are not).





59 posts

Master Geek


  # 2316772 12-Sep-2019 20:24
Send private message quote this post

hmmm, is HD just a she'll be right company, I know no one apart from webhostingnz.com that run their infrastructure of there.


 
 
 
 


Mr Snotty
8833 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2316787 12-Sep-2019 20:51
Send private message quote this post

startupgeek:

 

hmmm, is HD just a she'll be right company, I know no one apart from webhostingnz.com that run their infrastructure of there.

 

route6:         2403:2f00::/32
origin:         AS24466
descr:          HD NET LIMITED
                11C Piermark Drive,
                Rosedale, Albany
                North Shore
mnt-by:         MAINT-NZ-HDNETLTD
last-modified:  2018-03-13T04:04:11Z
source:         APNIC

 

They are hosted by hd.net also so no, they don't run their own infrastructure.

 

Just search the internet and you'll find multiple threads on Geekzone and GPForums with why nobody recommends hd.net or unlimitedinternet.





59 posts

Master Geek


  # 2316788 12-Sep-2019 20:56
Send private message quote this post

michaelmurfy:

 

startupgeek:

 

hmmm, is HD just a she'll be right company, I know no one apart from webhostingnz.com that run their infrastructure of there.

 

route6:         2403:2f00::/32
origin:         AS24466
descr:          HD NET LIMITED
                11C Piermark Drive,
                Rosedale, Albany
                North Shore
mnt-by:         MAINT-NZ-HDNETLTD
last-modified:  2018-03-13T04:04:11Z
source:         APNIC

 

They are hosted by hd.net also so no, they don't run their own infrastructure.

 

Just search the internet and you'll find multiple threads on Geekzone and GPForums with why nobody recommends hd.net or unlimitedinternet.

 

 

Thats not what I meant Michael by infrastructure I meant a company that hosts their servers there.

 

 

 

 


Mr Snotty
8833 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2316864 12-Sep-2019 23:18
Send private message quote this post

startupgeek:

 

Thats not what I meant Michael by infrastructure I meant a company that hosts their servers there.

 

Ahh gotcha! Sorry misread. Yes I don't know many either.





Filter this topic showing only the reply marked as answer Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55


Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.