Watch out for your home Fiber upgrade

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pj2019

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#257346 26-Sep-2019 21:53

I got a couple of my friends to upgrade to Fiber recently and getting into some nasty things with Chorus. If it is your owner property, here are some tips for you guys:

-Thinking twice before you agree with Tech's install plan

-Record the conversation between your and the Tech

-When you have any doubt with the Chorus tech contact your provider

-Taking picture throughout the installation

Once your Fiber box installed there will be around $200 you will need to spend to move to a new location, avoid the Fiber to be installed in the garage where you most like need manage your Modem with extra ethernet cable wiring

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Arrma Basher
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#2325676 27-Sep-2019 07:45

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If you asked them to put it in the garage, and didn't have any network feed back to the main house, that's your problem, not Chorus.

I was impressed with the Chorus install at my place (in my garage). They were shown where I wanted the ONT, and they actually ran the cable down the side of the house out of sight, and put the ONT exactly where I asked. Scope/install all done in a day.

If they do change the plan on the day, theres usually good reason for it and will advise you of it most of the time assuming you are at home at the time.

I've only had one friend have issues with their install and that was mainly down to a language barrier - the installers didn't speak a word of English and tried to put a hole through my friends house when it wasn't needed. Thankfully they understood "go away".

XPD / Gavin / DemiseNZ

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quickymart

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#2326211 27-Sep-2019 21:41

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No problems with both my fibre installs, at both the addresses I've had it done at. I was quite flexible with where the ONT was installed and was happy to configure my home network after it was done.

SATTV

968 posts

Ultimate Geek

#2326218 27-Sep-2019 22:30

I have supervised half a dozen or so UFB installs for clients and I totally agree with the OP, you agree on one thing and they do what they want.

I had UFB installed at home a couple of weeks ago and I was quite stressed, the installers I am glad to say we great, they did it exactly how I wanted, I had to run the tube from the ETP to the ONT as they could not understand what I wanted but got there quite quickly, I even asked for a coil of tube so we can relocate the ONT if we need to without having to join the fibre.

One thing they did that I have not seen before is that it was one fibre from the ONT to the pit, all others I have seen have been joined / spliced at the ETP.

This install I am glad to say went perfectly.

John

I know enough to be dangerous

hio77

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#2326221 27-Sep-2019 22:46

SATTV:

One thing they did that I have not seen before is that it was one fibre from the ONT to the pit, all others I have seen have been joined / spliced at the ETP.

This install I am glad to say went perfectly.

gen 3 ont? it would be spliced in the ITP.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

richms

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#2326225 27-Sep-2019 23:33

My ETP is back to back with the ONT and it just got wrapped around in a few loops in there before going thru the wall. Really limited in where it could go for me since the chorus guys are not set up for drilling hardieflex or similar so it had to come thru one of the areas of wooden wall.

Richard rich.ms

Dratsab

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#2326226 27-Sep-2019 23:40

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My copper connection terminated in pretty much the middle of my house. I said to the Chorus techs that I wanted the fibre to follow the same path and have the ONT installed in my lounge, under the stairs. No problem they said and did exactly as I asked with no fuss. one of them had to crawl under my house to do it but didn't complain and didn't try to convince me to have it installed somewhere more convenient for them. They did an excellent job and they did it really quickly.

kiwiharry

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#2326238 28-Sep-2019 07:04

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Yes you do have to think about your infrastructure if you get the ONT installed somewhere other than where your modem is normally located.

Chorus wanted to put my ONT behind the TV in the lounge, but I wanted it in my garage. I had already worked out that I'd need ethernet cabling from ONT location to lounges and home office, as my modem sits in the home office. I ran 2 x cat5 cables to each location and put a patch plate in the garage.

One thing installers wouldn't do was connect the pots line from the ONT to the old copper ETP,. They said as I'd ordered naked broadband and was using VoIP via a 3rd party, I don't need it. Told them I wanted it connected to make things easier when I sell the house. They still wouldn't do it.

But a week later an auditor turned up to inspect the install and even without me mentioning it said there was no ITP. Told him what had happened and he got the installers to come back to install and and wire up the ITP. Double checked it by running cable from my ATA to the ITP and confirmed I could get dial tone on all the existing phone jacks in the house.

SATTV

968 posts

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#2326259 28-Sep-2019 08:39

Dumb question: What is the ITP?

I know enough to be dangerous

pj2019

13 posts

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#2326262 28-Sep-2019 08:57

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Glad to see most of us have no issue with the installation. The point is we have to be responsible for our own choice, and it doesn't matter what you believe rather how you can prove it (keep you evidence)

cyril7

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#2326265 28-Sep-2019 09:03

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SATTV:

Dumb question: What is the ITP?

Internal Termination Point, with the Gen3 ONTs there ONT itself is attached to a small plastic bracket that inturn attaches to a containment that screws to the wall and allows for various cable entries, the bracket and containment are made specfically for Chorus, and contain a splice and spool area plus placements for two RJ45 sockets to provision phones from the ONT and a location for two simplex SC barrels, one of which attaches to the ONT. This is known as the ITP.

I assume from the design that the containment is to be a permanent and common part, the bracket can be changed to suit newer ONTS in future, good idea.

Cyril

kiwiharry

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#2326267 28-Sep-2019 09:19

Mine looks like this.

cyril7

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#2326270 28-Sep-2019 09:33

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Hi, thats a Gen2 ONT with the ITP seperate and to aside, I referred to the new Gen3 intergrated unit.

Cyril

hio77

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#2326294 28-Sep-2019 11:17

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cyril7:
Hi, thats a Gen2 ONT with the ITP seperate and to aside, I referred to the new Gen3 intergrated unit.

Cyril

In the gen 2 ones the itp is just copper.
Behind the ont is the fibre splice.

Gen3 is a little more bulky off the wall but I quite like the simplicity of the inner design. Makes it easy for if someone accidentally damaged the pigtail too.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Behodar

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#2326304 28-Sep-2019 12:04

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Dratsab:

My copper connection terminated in pretty much the middle of my house. I said to the Chorus techs that I wanted the fibre to follow the same path and have the ONT installed in my lounge, under the stairs. No problem they said and did exactly as I asked with no fuss. one of them had to crawl under my house to do it but didn't complain and didn't try to convince me to have it installed somewhere more convenient for them. They did an excellent job and they did it really quickly.

Similar sort of thing at my parents' place. The copper was underground to the edge of the house, then ran up the wall, through the ceiling cavity and then down to a central point. The fibre is following the same route.

Tracer

290 posts

Ultimate Geek

#2326325 28-Sep-2019 15:21

kiwiharry: Chorus wanted to put my ONT behind the TV in the lounge

The guy told me this is the preferred option, and it makes a lot of sense when you consider streaming, and highest occupancy room for good WiFi. I put it there for the benefit of the next person who moves in here, then patched it into a jack going to my network/server rack where my router sits. I had to run the fibre/copper lead-in from the ETP to the ONT myself. They refused to do it because there is a 230 V cable on the other side of the stud.

kiwiharry: Mine looks like this.

Identical to mine.

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