Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


demeter23

69 posts

Master Geek

Trusted

#258519 8-Oct-2019 10:56
Send private message

I've been with Stuff Fibre on their 900mb plan for almost a year now, but the service has been less than stellar recently so I'm considering moving.  Probably to 2degrees.  I've only been in NZ for a year, so this is the first time I've moved provider.  How/what is the best way to handle this?  Do I give notice to Stuff when I place my order with 2degrees, or do 2degrees handle this as part of the transfer of service?

 

Just want to make sure it goes as smoothly as possible with minimal downtime.  Any advice welcomed and appreciated.

 

Thanks. 


Create new topic
outdoorsnz
129 posts

Master Geek


  #2332439 8-Oct-2019 11:00
Send private message

Arrange new connection near the end of your current ISP billing period, not after.

 

And when you give notice to current ISP, make sure they leave the connection open and no service cancel orders in place.

 

Otherwise new ISP can't set connection date and few hours on the phone trying to sort it! Found that the hard way.


Linux
6912 posts

Uber Geek

Trusted
Lifetime subscriber

#2332441 8-Oct-2019 11:02
Send private message

Do NOT tell Stuff you are moving ISP or this can cause issues if they open an order on your connection

 

+1 for moving to 2degrees and you also get a $200+GST joining credit

 

2degrees will handle everything end to end but once your connection is active on 2degrees just check with Stuff fibre that your account is closed

 

 


 
 
 
 


demeter23

69 posts

Master Geek

Trusted

  #2332465 8-Oct-2019 11:36
Send private message

Thanks both, sounds like 2degrees are a decent one to move to then? 

 

I'll place an order with 2degrees and will not contact Stuff.  My only issue is that I was going to use the loophole provided by Stuff as they've stopped their monthly pix offer, which means I can get out of the term (I have 2 months left) without a penalty fee.  So not 100% sure on how best to manage it! 

 

My next billing date is Friday (11th) of each month. 


Linux
6912 posts

Uber Geek

Trusted
Lifetime subscriber

  #2332466 8-Oct-2019 11:38
Send private message

Once your are on 2degrees call and your final invoice is in call and then say you want ETC refunded


demeter23

69 posts

Master Geek

Trusted

  #2332469 8-Oct-2019 11:44
Send private message

Linux:

 

Once your are on 2degrees call and your final invoice is in call and then say you want ETC refunded

 

 

 

 

Thanks.  I guess I don't want to try and be stung for the $99 Stuff exit fee....

 

If my billing date is the 11th, I assume I'm better waiting till later in October before applying for the 2degrees connection? 


outdoorsnz
129 posts

Master Geek


  #2332472 8-Oct-2019 11:47
Send private message

demeter23:

 

Thanks both, sounds like 2degrees are a decent one to move to then? 

 

I'll place an order with 2degrees and will not contact Stuff.  My only issue is that I was going to use the loophole provided by Stuff as they've stopped their monthly pix offer, which means I can get out of the term (I have 2 months left) without a penalty fee.  So not 100% sure on how best to manage it! 

 

My next billing date is Friday (11th) of each month. 

 

 

Plenty of happy 2degrees customers here on GZ! I used a loop hole to get out of spark contract. Make sure you get them to confirm either by email or chat that you can exit contract without incurring a  penalty. I had to remind them and highlighted chat as got billed for it. Also you most likely will be required to give a months notice, check t & cs.

 

 


Behodar
7161 posts

Uber Geek

Trusted
Lifetime subscriber

  #2332478 8-Oct-2019 11:55
Send private message

As far as I'm aware, this old cartoon is still relevant.


 
 
 
 


demeter23

69 posts

Master Geek

Trusted

  #2332482 8-Oct-2019 12:03
Send private message

Thanks.  I'll place my order with 2degrees this PM. 


Monza
271 posts

Ultimate Geek


  #2332489 8-Oct-2019 12:21
Send private message

Can you share the issues you've had with Stuff Fibre? 


demeter23

69 posts

Master Geek

Trusted

  #2332491 8-Oct-2019 12:24
Send private message

Monza:

 

Can you share the issues you've had with Stuff Fibre? 

 

 

 

 

Recently its been better, but I had frequent drop outs and poor speeds/high latency.  They were superb when I first got it, but performance/reliability has definitely dropped off.  Although, to be fair, it has been better recently.  Comms aren't particularly great either so when there is an issue, you have to go chasing for more info. 


Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.