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40 posts

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# 260076 9-Nov-2019 13:15
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So ive had VDSL with excellent sync rates for a while , ive had a couple issues in the past but they were nothing to do with me or my property, (line card replacement at cabinet /lose cable in cabinet). i live in a semi rural area so not alot changes . about 3 months ago a new subdivision got put up on a neighbor property , the guy that trench it absolutely munted my cable running to my place , the cable was fixed after two months of issues . although its apparently fixed i get constant syncing issues where the modems drop and sync anywhere from 10 - 50 times a day , i have made chorus not close the job because it isnt fixed even though they claim it is .

 

 

 

ive had four different technicians around , tried different modems , dost make any difference at all .it even still drops with the modem they supplied.

 

just abit of background , im with bigpipe VDSL with static IP

 

i have two Huawei hg659 (tried all the diff firmware vodafone/spark/bigpipe)

 

          one Huawei hg630 from chorus

 

          one Fritzbox 7490 which i bought recently 

 

          one Fritzbox 7360 which i used for years 

 

 

 

im almost at my wits end about what to do , if anyone has any suggestions that could help me out id really appreciate it . or if anyone at chorus could look into it too , that would be awesome.

 

 

 

ive attached a whole lot of screenshots , sorry for so many .

 

 

 

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'That VDSL Cat'
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  # 2350731 9-Nov-2019 13:36
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This sounds and looks like there is a contact issue along the way..

 

 

 

Your right, these faults can be a pain when the speed is solid. being a vectored it would be rather resistant to drops from noise etc, but that does nothing for physical ones.

 

my recommendation is to reach out to your provider to see about options to escalate it up the path with @Chorusnz.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




40 posts

Geek


  # 2351693 11-Nov-2019 15:44
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hoping this email to my ISP will get it escalated 

 

 

 

 

 

could this please get escalated at chorus

 

 


My story beings 5 months ago (yes thats how long ive had this issue),
i live in a rural area , so not alot really changes here ,ive had a
couple of issues in the past (a line card failed in the cabinet , also
a loose cable in the cabinet)but nothing too major. the neighboring
property recently got sub-dived , the day the trenching was done was
the day my problems all began, i first contacted bigpipe(my ISP) about
this was Fri 28/06/2019 1:45 PM (maybe even earlier actually)regarding
my constant sync issues with my internet , THIS ISSUE HAS NOT BEEN
RESOLVED AND ITS BEING 5 MONTHS OF CONSTANT DISCONNECTING AND SYNCING.
ive spend hunderd of dollars on new modems ,internal and external
wiring to the property , i now have 5 modems in total , all with the
same result , according to the last technician to visit that was
actually interested in fixing the issues he has repaired the cable but
the issues has remained (this only took 4 visits from chorus with the
previous technicians saying "dont call back in a month or i dont get
paid because of the code system they use) i honestly could not care if
the technician gets paid or not , i just want my dam internet fixed.

at the property lives my 81 year old father who is undergoing medical
treatment , he has missed important phone calls and appointments due
to the instability of the line .

i know bigpipe is the ISP and chorus maintains the network , but this
is beyond a joke , i know people get upset when there internet is
malfunctioning , but try having 5 months of it .

here's a thread i started about with more details and screenshots
https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=260076


so im asking you to escalate this problem with chorus before i look at
other avenues as my frustration has just about peaked because this
level of incompetence is unimaginable in this day and age , from contractor that munted the cable to the
chorus techs saying its fixed or dont call back cus i dont get $$ , to
bigpipe closing open jobs that arnt fixed.

Please respond so i can atleast acknowledge that this message has been received

 

 


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