Does Chorus come out to replace an ETP free of charge?

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m3rcaholic

1 post

Wannabe Geek

#260246 17-Nov-2019 17:23

Hello all,

We have recently moved into our new (very old) house in the South Island, and signed up for Unlimited VDSL.

We received the router etc and it came with a DSL splitter, an ADSL cable and a VDSL cable (and a bunch of network cables)

We won't be getting a home line, so the only thing connecting to the phone jack is the router.

The house only has 1 working old-fashioned phone jack, there is a second one but it's not connected.

The ETP outside does not have a cover so is exposed to the elements, and the wiring inside looks to be attached by twisting 2 exposed wires together.

I would really like to make the most of the VDSL, which would only work at ADSL speeds with my current setup.

My Google-fu ain't all that and I stumbled upon several different "answers" to my questions, so I'm looking for some clarity:

Does Chorus come out to update old ETPs like ours free of charge?

If so, do I arrange this or do I leave that up to my new ISP to communicate with Chorus?

And lastly, when connecting the router, I can just leave the splitter in the box since I won't be connecting a landline?

Thanks in advance :)

If anything is unclear please let me know.

toejam316

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#2355241 17-Nov-2019 17:35

Last I checked (and I am out of the loop on this these days), Chorus treat the contents of the ETP as Customer Premise Equipment, and will charge for an installation of a splitter, however they do NOT charge for corroded wiring in the ETP, so if you report exposed wires to your ISP, you SHOULD get warned about the no fault found fee, and then a technician SHOULD come out, investigate the ETP, and SHOULD remake it and tidy it up.

Alternatively, if you're not afraid to get your hands dirty, order a VDSL Splitter, some Scotchlok UY2 2-Port connectors, and a crimp tool, though the VDSL Splitter is probably unneeded if you're not going to use a land line, just drop off anything you're not gonna use.

I'd also recommend you look at replacing the existing internal wiring with a fresh run of CAT5e/CAT6 cable back to the ETP, and redoing the whole thing. Alternatively, if you rerun cable to the only place you want a jack point, and to the ETP and get a faultman out, if they're feeling nice and/or you do a bit of baking for them they might just connect it while they're there.

Join Quic Broadband with my referral - no sign up fee and gives me account credit

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

nztim

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TEAMnetwork

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#2355245 17-Nov-2019 18:07

What toejam said, I would just do it myself and connect fresh cat6 from your modem to the incoming street cable

if you are not subscribing to POTS you don't need a filter, also if your house is old (pre 80s) you may not have twisted pair from the street to your house (older flat ribbon cable) which will cause you significant loss in speed so id winge to your ISP to get that replaced

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.