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89 posts

Master Geek

# 262260 13-Jan-2020 13:33
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Hi there,




I had fibre installed at the unit I rent, a few months ago.


The fibre cable had to be run across the driveway, then along the fenceline down the property to my studio unit.


The Chorus contractor cut a small incision in the driveway and ran the ruggedised fibre cable through the incision to the other side, without using a conduit.


I understand that the black microducting is rugged and therefore a conduit is not required, but there is an issue with the depth.


They only cut the incision about 1 cm deep, ran the cable across, then splashed a little bit of mortar on top.


Now, the motar is mostly washed away by rain, leaving the black cable exposed. The cable is less than 1cm deep across the driveway, and in some parts it pushes up above the surface level, so cars run over it.


The house owner is getting the cobbles of the driveway replaced, and the cable is now a problem, because it wasn't properly buried when the contactors installed it.


Any suggestions here please, what sort of recourse we have? Should the contractors have buried the cable deeper, eg 200mm depth, in the first place? Is a conduit required or is just the ruggedised cable deemed sufficient?


I've seen some posts here along similar themes where a Chorus person has made contact. That would be ideal, if Mike, or someone in the know at Chorus could contact me via dm please...




(The owner of the property tried to call Chorus, but they fobbed her off and said that I, as the person with the internet account, would need to contact my ISP. That doesn't sound right, as my ISP has nothing to do with how these contractors installed the fibre cable.)


Any advice or help appreciated, cheers!


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15541 posts

Uber Geek


  # 2391009 13-Jan-2020 13:55
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367 posts

Ultimate Geek

Chorus NZ

  # 2391084 13-Jan-2020 14:52
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Hey samgab,


We expect the reinstatement to last and obviously no cable should be poking up out of the driveway.


I have your DM and will follow up shortly.




89 posts

Master Geek

  # 2391130 13-Jan-2020 17:02
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Hey samgab,

We expect the reinstatement to last and obviously no cable should be poking up out of the driveway.

I have your DM and will follow up shortly.


Thank you for the prompt reply Richard.
I appreciate it. I'm at work until very late, I work nights, but I'll check again tomorrow. Cheers.

89 posts

Master Geek

  # 2392600 15-Jan-2020 15:38
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Problem solved 🤞. We'll get the cobblestone layers to run the fibre cable underneath the new cobbles the full length of the driveway rather than crossing the driveway, then being tacked to the fenceline. Might as well sort it while getting all the new cobbles laid.


Whilst I still feel that the way the cable was laid in the first place wasn't sufficiently deep where it crosses the drive - as it is above the surface level of the concrete in a couple of spots - at least this will solve the issue without needing to disconnect the cable at either end, hopefully. Chorus therefore won't need to be called out, unless the workers break or damage the cable...

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