Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




46 posts

Geek


#262271 13-Jan-2020 22:11
Send private message quote this post

I am with Contact energy for my 1 Gigabit fibre plan. I am using a Netcomm router dedicated to a single ethernet line and a son playing CSGo on a private Australian Server. For the last few weeks I have started to experience packet loss of between 2 and 10% with a ping of 40ish but only in the evenings. I  switched to Contact after moving (previously Slingshot) didn't have any problem for first 2 months. In addition the download speed has dropped to 400ish from 900+.

 

Contact referred my "fault" to Chorus who reset ONT and don't see a problem.

 

My problem is my son plays CSgo for a living, 2% loss is kind of a deal.

 

I am happy to get a dedicated line for him that can solve his problem. 

 

Can anyone recommend a provider that will install a connection to second port on ONT or shed any light on the current ISP problem?

 

 

 

Here is a tracert to a server 

 

C:\Users\darre>tracert 139.99.179.90

 

 

 

Tracing route to ip90.ip-139-99-179.net [139.99.179.90]

 

over a maximum of 30 hops:

 

 

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

 

  2     *        *        *     Request timed out.

 

  3    26 ms    27 ms    25 ms  4610.syd.equinix.com [45.127.172.93]

 

  4     *        *        *     Request timed out.

 

  5    28 ms    26 ms    27 ms  syd-sy2-bb1-a9.aus.asia [103.5.14.222]

 

  6    26 ms    27 ms    26 ms  syd1-sy2-g1-nc5.aus.asia [103.5.14.221]

 

  7     *        *        *     Request timed out.

 

  8     *        *        *     Request timed out.

 

  9     *        *        *     Request timed out.

 

10     *        *        *     Request timed out.

 

11    26 ms    26 ms    26 ms  ip90.ip-139-99-179.net [139.99.179.90]

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
800 posts

Ultimate Geek


  #2391417 13-Jan-2020 22:24
One person supports this post
Send private message quote this post

You might be a bit quick to jump on it being Contact Energy's fault....or your connection.

 

I'm with 2degrees and I'm seeing pings in the mid/low 50ms to that IP address. No packet loss.

 

You dont say how you've tested though and the packet loss could be on your lan if its saturated. Or more likely if Wifi its going to drop a few packets here and there. Or it could be loss on your server side - its it overloaded for example?

 

My traceroute looks similar to yours (ignore the request timeouts they're basically meaningless on a traceroute):

 

$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
 1  aaa.bbbb.ccccccc.dd (192.168.94.1)  0.514 ms  0.515 ms  0.606 ms
 2  nnn.nnn.nnn.nnn.static.snap.net.nz (nnn.nnn.nnn.nnn)  4.469 ms  4.409 ms  4.472 ms
 3  * * *
 4  as23655.nsw.ix.asn.au (218.100.52.205)  53.655 ms  53.678 ms  53.586 ms
 5  * * *
 6  syd1-sy2-g1-nc5.aus.asia (103.5.14.221)  53.636 ms  51.563 ms  54.479 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  ip90.ip-139-99-179.net (139.99.179.90)  56.131 ms  56.881 ms  56.502 ms

 

Note: I've masked my public IP address and hostname.

 

 




46 posts

Geek


  #2391423 13-Jan-2020 22:31
Send private message quote this post

Thank you for the quick reply! Not using Wifi. Ethernet straight into the modem with no other users. Only 10 users on the server and its dedicated to team, wouldn't have thought it was overloaded?

 

It is a mystery! Has been great for ages and then all of a sudden really crappy. There is a problem with a few servers, they are all in Sydney. It would be great to find out if other ISP's are getting similar ping and latency issue if anyone else can help?!

 

 


 
 
 
 


22999 posts

Uber Geek

Trusted
Subscriber

  #2391426 13-Jan-2020 23:02
Send private message quote this post

Here is my trace to that on voyager - same ping times but more hops

 

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

 

Try the new cross-platform PowerShell https://aka.ms/pscore6

 

PS C:\Users\richard> tracert 139.99.179.90

 

Tracing route to ip90.ip-139-99-179.net [139.99.179.90]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  172.16.2.1
  2     1 ms     1 ms     1 ms  lo-vprn-100.br1.mdr.vygr.net [114.23.3.255]
  3     1 ms     1 ms     1 ms  ae-0-621.cr1.mdr.vygr.net [114.23.3.230]
  4     2 ms     2 ms     1 ms  114.23.3.249
  5     2 ms     2 ms     1 ms  xe-1-0-0-0.cr2.qst.vygr.net [114.23.0.179]
  6    33 ms    33 ms    33 ms  114.23.11.252
  7    34 ms    33 ms    33 ms  114.23.11.254
  8     *        *        *     Request timed out.
  9    27 ms    27 ms    26 ms  syd1-sy2-g1-nc5.aus.asia [103.5.14.221]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    26 ms    26 ms    26 ms  ip90.ip-139-99-179.net [139.99.179.90]

 

Trace complete.
PS C:\Users\richard>

 

 





Richard rich.ms

'That VDSL Cat'
11693 posts

Uber Geek

Trusted
Spark
Subscriber

  #2391437 13-Jan-2020 23:23
2 people support this post
Send private message quote this post

Given it only happens at peak, really  does sound like peak time utilization.

 

 

 

It's a power company, being a telco is just an extra piece of the pie to pad with really..

 

IMO, if your son really is a professional player, get a connection with one of the larger providers that look after their links, and possibly look at something that isnt best effort residential. 

 

 

 

Doesn't look like that server is an official server, it's one of the PacificES boxes. Would not surprise me if they sometimes get targeted for attacks (so might not even be provider end) and being OVH, they are decent but often rack their links heavy to stay cheap.

 

 

 

 

Vodafone ADSL - no interleavings:

 

:~$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
 1  edge-router.home.baird.io (10.3.57.1)  0.257 ms  0.213 ms  0.185 ms
 2  254.115.252.27.dyn.cust.vf.net.nz (27.252.115.254)  8.553 ms  9.158 ms  10.193 ms
 3  * * *
 4  unassigned.vf.net.nz (203.109.180.146)  78.014 ms  78.044 ms  78.018 ms
 5  * * *
 6  syd1-sy2-g1-nc5.aus.asia (103.5.14.221)  45.515 ms  44.505 ms  45.826 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  ip90.ip-139-99-179.net (139.99.179.90)  34.740 ms  35.830 ms  36.788 ms

 

 

 

Spark VDSL - G.INP:

 

:~$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
 1  edge-router.home.baird.io (10.3.57.1)  0.296 ms  0.134 ms  0.165 ms
 2  125-238-187-1-adsl.sparkbb.co.nz (125.238.187.1)  7.963 ms  8.275 ms  9.863 ms
 3  * * *
 4  122.56.113.4 (122.56.113.4)  13.924 ms  13.874 ms  14.141 ms
 5  ae7-2.akbr7.global-gateway.net.nz (122.56.119.53)  14.526 ms ae2-6.tkbr12.global-gateway.net.nz (122.56.127.17)  16.055 ms  15.954 ms
 6  xe7-0-8.sebr3.global-gateway.net.nz (122.56.127.221)  40.170 ms xe7-0-6.sgbr3.global-gateway.net.nz (122.56.127.6)  41.037 ms xe1-0-6.sebr3.global-gateway.net.nz (122.56.119.74)  38.085 ms
 7  ae7-10.sebr4.global-gateway.net.nz (122.56.127.214)  52.218 ms  33.022 ms 122.56.119.49 (122.56.119.49)  32.062 ms
 8  * * *
 9  syd-sy2-bb1-a9.aus.asia (103.5.14.222)  37.577 ms  38.206 ms  40.969 ms
10  syd1-sy2-g1-nc5.aus.asia (103.5.14.221)  38.130 ms  39.205 ms  38.362 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  ip90.ip-139-99-179.net (139.99.179.90)  33.956 ms  34.956 ms  36.244 ms

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


178 posts

Master Geek

Subscriber

  #2391556 14-Jan-2020 10:43
Send private message quote this post

IMHO its the server at the other end

 

On my Bigpipe (Spark) I am getting the same ping times as @hio77 at my office (Vocus) I am getting about 32ms

 

Both with no packet loss, I will test again at peak times tonight




46 posts

Geek


  #2391558 14-Jan-2020 10:45
Send private message quote this post

Thank you everyone! This has been very helpful! Last night there was 2% loss on 10000 pings.

 

Can anyone recommend a business fibre ISP?


'That VDSL Cat'
11693 posts

Uber Geek

Trusted
Spark
Subscriber

  #2391567 14-Jan-2020 10:55
Send private message quote this post

kindagot:

 

Thank you everyone! This has been very helpful! Last night there was 2% loss on 10000 pings.

 

Can anyone recommend a business fibre ISP?

 

 

Note, if that was ICMP, it's the first to be prioritized at a router and thus not really a valid confirmation of any sort of packet-loss.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


15685 posts

Uber Geek

Trusted
Subscriber

  #2391569 14-Jan-2020 10:56
One person supports this post
Send private message quote this post

Maybe there's smoke in the pipes? ;)

 

I've found 2degrees reliable as a home ISP. I've never noticed any packet loss, but because things work fine I've never looked. I don't think you need business grade, I suspect the main difference there is the SLA and the price.




46 posts

Geek


  #2391577 14-Jan-2020 11:08
Send private message quote this post

Obviously there could be millions of reasons why this is happening, the trouble is 2% packet loss is affecting my son's game which is his livelihood (hence maybe switching to a business line).

 

If there is some sort of problem which is affecting NZ to AU as a whole he would fly to Sydney to compete while it is sorted. One of the reasons he has preferred to live out of the gaming house is that NZ has such superior internet!

 

If it is the ISP then I want to change providers. Hence the callout for a bit of help here. Also you guys are great and full of knowledge!

 

 


513 posts

Ultimate Geek


  #2391579 14-Jan-2020 11:13
Send private message quote this post

A business line won’t guarantee 0%, especially if it’s not on their end. Switch to a bigger provider if it really does bug you (Spark, 2d, bigpipe).

Also if your son really is gunning for pro league, ship him off to aus or the US. Theres no comp scene in NZ (or even aus if you ask certain people).

15685 posts

Uber Geek

Trusted
Subscriber

  #2391593 14-Jan-2020 11:41
Send private message quote this post

You could have downtime while you switch fiber providers as well, so if you do that you'll want a backup - even if it's 4G. If reliability and low latency is important, fly to Australia.




46 posts

Geek


  #2391596 14-Jan-2020 11:44
Send private message quote this post

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

 

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!


559 posts

Ultimate Geek

Trusted

  #2391607 14-Jan-2020 11:58
One person supports this post
Send private message quote this post

kindagot:

 

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

 

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

 

 

 

 

Yes, order a connection on the second port via an ISP that uses primarily Southern Cross and peers at Equinix (that's the preferred path I see to that IP) , that will give him options if one or other ISP has an issue. All ISP's can sometimes suffer issues and it seems having a measure of redundancy will be well worth it in this case.

 

 

 

 


'That VDSL Cat'
11693 posts

Uber Geek

Trusted
Spark
Subscriber

  #2391609 14-Jan-2020 12:00
Send private message quote this post

kindagot:

 

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

 

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

 

 

i do believe chorus have lifted this restriction.. it was actually that you couldnt have two primary services (of which all the higher upload options were excluded. Best options were 100/50 or 200/20.)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




46 posts

Geek


  #2391610 14-Jan-2020 12:00
Send private message quote this post

noroad:

 

kindagot:

 

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

 

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

 

 

 

 

Yes, order a connection on the second port via an ISP that uses primarily Southern Cross and peers at Equinix (that's the preferred path I see to that IP) , that will give him options if one or other ISP has an issue. All ISP's can sometimes suffer issues and it seems having a measure of redundancy will be well worth it in this case.

 

 

 

 

 

 

That sounds like a great idea! Any ideas on which ISPs use those?


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.