Packet loss and Ping to Australian Servers

Forums › New Zealand Broadband › Packet loss and Ping to Australian Servers

kindagot

48 posts

Geek

#262271 13-Jan-2020 22:11

I am with Contact energy for my 1 Gigabit fibre plan. I am using a Netcomm router dedicated to a single ethernet line and a son playing CSGo on a private Australian Server. For the last few weeks I have started to experience packet loss of between 2 and 10% with a ping of 40ish but only in the evenings. I switched to Contact after moving (previously Slingshot) didn't have any problem for first 2 months. In addition the download speed has dropped to 400ish from 900+.

Contact referred my "fault" to Chorus who reset ONT and don't see a problem.

My problem is my son plays CSgo for a living, 2% loss is kind of a deal.

I am happy to get a dedicated line for him that can solve his problem.

Can anyone recommend a provider that will install a connection to second port on ONT or shed any light on the current ISP problem?

Here is a tracert to a server

C:\Users\darre>tracert 139.99.179.90

Tracing route to ip90.ip-139-99-179.net [139.99.179.90]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 * * * Request timed out.

3 26 ms 27 ms 25 ms 4610.syd.equinix.com [45.127.172.93]

4 * * * Request timed out.

5 28 ms 26 ms 27 ms syd-sy2-bb1-a9.aus.asia [103.5.14.222]

6 26 ms 27 ms 26 ms syd1-sy2-g1-nc5.aus.asia [103.5.14.221]

7 * * * Request timed out.

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 26 ms 26 ms 26 ms ip90.ip-139-99-179.net [139.99.179.90]

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1274 posts

Uber Geek

#2391417 13-Jan-2020 22:24

You might be a bit quick to jump on it being Contact Energy's fault....or your connection.

I'm with 2degrees and I'm seeing pings in the mid/low 50ms to that IP address. No packet loss.

You dont say how you've tested though and the packet loss could be on your lan if its saturated. Or more likely if Wifi its going to drop a few packets here and there. Or it could be loss on your server side - its it overloaded for example?

My traceroute looks similar to yours (ignore the request timeouts they're basically meaningless on a traceroute):

$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
1 aaa.bbbb.ccccccc.dd (192.168.94.1) 0.514 ms 0.515 ms 0.606 ms
2 nnn.nnn.nnn.nnn.static.snap.net.nz (nnn.nnn.nnn.nnn) 4.469 ms 4.409 ms 4.472 ms
3 * * *
4 as23655.nsw.ix.asn.au (218.100.52.205) 53.655 ms 53.678 ms 53.586 ms
5 * * *
6 syd1-sy2-g1-nc5.aus.asia (103.5.14.221) 53.636 ms 51.563 ms 54.479 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 ip90.ip-139-99-179.net (139.99.179.90) 56.131 ms 56.881 ms 56.502 ms

Note: I've masked my public IP address and hostname.

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kindagot

48 posts

Geek

#2391423 13-Jan-2020 22:31

Thank you for the quick reply! Not using Wifi. Ethernet straight into the modem with no other users. Only 10 users on the server and its dedicated to team, wouldn't have thought it was overloaded?

It is a mystery! Has been great for ages and then all of a sudden really crappy. There is a problem with a few servers, they are all in Sydney. It would be great to find out if other ISP's are getting similar ping and latency issue if anyone else can help?!

richms

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#2391426 13-Jan-2020 23:02

Here is my trace to that on voyager - same ping times but more hops

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Users\richard> tracert 139.99.179.90

Tracing route to ip90.ip-139-99-179.net [139.99.179.90]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.16.2.1
2 1 ms 1 ms 1 ms lo-vprn-100.br1.mdr.vygr.net [114.23.3.255]
3 1 ms 1 ms 1 ms ae-0-621.cr1.mdr.vygr.net [114.23.3.230]
4 2 ms 2 ms 1 ms 114.23.3.249
5 2 ms 2 ms 1 ms xe-1-0-0-0.cr2.qst.vygr.net [114.23.0.179]
6 33 ms 33 ms 33 ms 114.23.11.252
7 34 ms 33 ms 33 ms 114.23.11.254
8 * * * Request timed out.
9 27 ms 27 ms 26 ms syd1-sy2-g1-nc5.aus.asia [103.5.14.221]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 26 ms 26 ms 26 ms ip90.ip-139-99-179.net [139.99.179.90]

Trace complete.
PS C:\Users\richard>

Richard rich.ms

hio77

'That VDSL Cat'
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#2391437 13-Jan-2020 23:23

Given it only happens at peak, really does sound like peak time utilization.

It's a power company, being a telco is just an extra piece of the pie to pad with really..

IMO, if your son really is a professional player, get a connection with one of the larger providers that look after their links, and possibly look at something that isnt best effort residential.

Doesn't look like that server is an official server, it's one of the PacificES boxes. Would not surprise me if they sometimes get targeted for attacks (so might not even be provider end) and being OVH, they are decent but often rack their links heavy to stay cheap.

Vodafone ADSL - no interleavings:

:~$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
1 edge-router.home.baird.io (10.3.57.1) 0.257 ms 0.213 ms 0.185 ms
2 254.115.252.27.dyn.cust.vf.net.nz (27.252.115.254) 8.553 ms 9.158 ms 10.193 ms
3 * * *
4 unassigned.vf.net.nz (203.109.180.146) 78.014 ms 78.044 ms 78.018 ms
5 * * *
6 syd1-sy2-g1-nc5.aus.asia (103.5.14.221) 45.515 ms 44.505 ms 45.826 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 ip90.ip-139-99-179.net (139.99.179.90) 34.740 ms 35.830 ms 36.788 ms

Spark VDSL - G.INP:

:~$ traceroute 139.99.179.90
traceroute to 139.99.179.90 (139.99.179.90), 30 hops max, 60 byte packets
1 edge-router.home.baird.io (10.3.57.1) 0.296 ms 0.134 ms 0.165 ms
2 125-238-187-1-adsl.sparkbb.co.nz (125.238.187.1) 7.963 ms 8.275 ms 9.863 ms
3 * * *
4 122.56.113.4 (122.56.113.4) 13.924 ms 13.874 ms 14.141 ms
5 ae7-2.akbr7.global-gateway.net.nz (122.56.119.53) 14.526 ms ae2-6.tkbr12.global-gateway.net.nz (122.56.127.17) 16.055 ms 15.954 ms
6 xe7-0-8.sebr3.global-gateway.net.nz (122.56.127.221) 40.170 ms xe7-0-6.sgbr3.global-gateway.net.nz (122.56.127.6) 41.037 ms xe1-0-6.sebr3.global-gateway.net.nz (122.56.119.74) 38.085 ms
7 ae7-10.sebr4.global-gateway.net.nz (122.56.127.214) 52.218 ms 33.022 ms 122.56.119.49 (122.56.119.49) 32.062 ms
8 * * *
9 syd-sy2-bb1-a9.aus.asia (103.5.14.222) 37.577 ms 38.206 ms 40.969 ms
10 syd1-sy2-g1-nc5.aus.asia (103.5.14.221) 38.130 ms 39.205 ms 38.362 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 ip90.ip-139-99-179.net (139.99.179.90) 33.956 ms 34.956 ms 36.244 ms

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

nztim

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#2391556 14-Jan-2020 10:43

IMHO its the server at the other end

On my Bigpipe (Spark) I am getting the same ping times as @hio77 at my office (Vocus) I am getting about 32ms

Both with no packet loss, I will test again at peak times tonight

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

kindagot

48 posts

Geek

#2391558 14-Jan-2020 10:45

Thank you everyone! This has been very helpful! Last night there was 2% loss on 10000 pings.

Can anyone recommend a business fibre ISP?

hio77

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#2391567 14-Jan-2020 10:55

kindagot:

Thank you everyone! This has been very helpful! Last night there was 2% loss on 10000 pings.

Can anyone recommend a business fibre ISP?

Note, if that was ICMP, it's the first to be prioritized at a router and thus not really a valid confirmation of any sort of packet-loss.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

timmmay

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#2391569 14-Jan-2020 10:56

Maybe there's smoke in the pipes? ;)

I've found 2degrees reliable as a home ISP. I've never noticed any packet loss, but because things work fine I've never looked. I don't think you need business grade, I suspect the main difference there is the SLA and the price.

kindagot

48 posts

Geek

#2391577 14-Jan-2020 11:08

Obviously there could be millions of reasons why this is happening, the trouble is 2% packet loss is affecting my son's game which is his livelihood (hence maybe switching to a business line).

If there is some sort of problem which is affecting NZ to AU as a whole he would fly to Sydney to compete while it is sorted. One of the reasons he has preferred to live out of the gaming house is that NZ has such superior internet!

If it is the ISP then I want to change providers. Hence the callout for a bit of help here. Also you guys are great and full of knowledge!

SpartanVXL

970 posts

Ultimate Geek

#2391579 14-Jan-2020 11:13

A business line won’t guarantee 0%, especially if it’s not on their end. Switch to a bigger provider if it really does bug you (Spark, 2d, bigpipe).

Also if your son really is gunning for pro league, ship him off to aus or the US. Theres no comp scene in NZ (or even aus if you ask certain people).

timmmay

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#2391593 14-Jan-2020 11:41

You could have downtime while you switch fiber providers as well, so if you do that you'll want a backup - even if it's 4G. If reliability and low latency is important, fly to Australia.

kindagot

48 posts

Geek

#2391596 14-Jan-2020 11:44

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

noroad

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#2391607 14-Jan-2020 11:58

kindagot:

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

Yes, order a connection on the second port via an ISP that uses primarily Southern Cross and peers at Equinix (that's the preferred path I see to that IP) , that will give him options if one or other ISP has an issue. All ISP's can sometimes suffer issues and it seems having a measure of redundancy will be well worth it in this case.

hio77

'That VDSL Cat'
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#2391609 14-Jan-2020 12:00

kindagot:

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

i do believe chorus have lifted this restriction.. it was actually that you couldnt have two primary services (of which all the higher upload options were excluded. Best options were 100/50 or 200/20.)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

kindagot

48 posts

Geek

#2391610 14-Jan-2020 12:00

noroad:

kindagot:

I was thinking of getting a second line activated into ONT so as not to have downtime. I think it might be limited to 100/100 rather than a gigabit though?

Pretty happy to throw some $ at this, he does very well financially, travels the world etc. Also his Org will pay!

Yes, order a connection on the second port via an ISP that uses primarily Southern Cross and peers at Equinix (that's the preferred path I see to that IP) , that will give him options if one or other ISP has an issue. All ISP's can sometimes suffer issues and it seems having a measure of redundancy will be well worth it in this case.

That sounds like a great idea! Any ideas on which ISPs use those?

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