Problems getting UFB provisioned from the poles

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SteveC

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#265538 26-Jan-2020 17:16

I have a client who has been waiting since last November to get a fibre install. He is told by 2 Degrees that 'early March' is the best they can expect.
* Fibre is installed to the pole outside their home.
* Their home is number 122. Chorus broadband-checker says 116 and 124 can get fibre, 120 and 122 can't (there is no 118).
* Interestingly, 120 does have fibre (or an ETP at least).

Unrelatedly, new townhouses have been built over the road from us. There are now six homes where there was once only one. One of the owners said that the first person to request fibre got it without any issues, but because Chorus only has one dwelling listed for this site, no one else can request it. Another owner said something similar. The cable (ducts??) are all in place.

Is this poor service currently 'normal' for Wellington (Newtown, to be precise)?

Steve

richms

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#2407071 26-Jan-2020 17:21

How does their copper phone come in? Friend had no end of trouble ordering because they had an underground copper when everyone else had overground and the fiber was overground.

Richard rich.ms

SteveC

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#2407076 26-Jan-2020 17:43

richms:
How does their copper phone come in? Friend had no end of trouble ordering because they had an underground copper when everyone else had overground and the fiber was overground.

Simple as ... copper overhead for power (x2), copper phone, and Vodafone cable.
All services to the apartments are underground from a nearby pole.

sbiddle

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#2407168 26-Jan-2020 20:42

Your situation is not a normal situation so there isn't necessarily anything abnormal about the situation.

When the network is built out every property is assigned a method of connection and a point in the network for connection - whether that be direct to a pillar / plinth on the street or a pole or microduct that's been left buried with a marker.

If that address doesn't exist (which is a pretty unique situation) and doesn't exist in Chorus records than a full network redesign and network build may be required for that address. Likewise if somehow the developer of the properties hasn't worked with Chorus to build services there could be an issue.

The is no "this is how long it will take" time frame that anybody of us could give because we simply don't know the full story. What I will say is that there is nothing abnormal about 3 months if a network redesign and civil build is required.

SteveC

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#2407171 26-Jan-2020 21:06

Cheers Steve
There are two unrelated (except they are both in Newtown) properties here.

Your description might well apply to the new apartments, although they did have a Chorus contractor connecting the fibre to the pole (not the nearest - another story). Also, the developers had a resource consent for the new place several years before Fulton Hogan put the fibre to poles in the street. They should have known.

The other property is bulk standard. Pole outside with fibre connection point, been there for over a hundred years. Neighbours connected.

:-)

snnet

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#2407175 26-Jan-2020 21:10

SteveC: Cheers Steve
There are two unrelated (except they are both in Newtown) properties here.

Your description might well apply to the new apartments, although they did have a Chorus contractor connecting the fibre to the pole (not the nearest - another story). Also, the developers had a resource consent for the new place several years before Fulton Hogan put the fibre to poles in the street. They should have known.

The other property is bulk standard. Pole outside with fibre connection point, been there for over a hundred years. Neighbours connected.

:-)

Unfortunately it's not so uncommon for the design to be wrong - my mother and her neighbour's houses were the only ones not provisioned with a microduct and had to wait an extra 4 months to be connected in a street of only 30 houses. None of them newer than 10 years old.

Chorusnz

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#2407430 27-Jan-2020 11:59

Hey @SteveC, sbiddle is right that this is in no way a normal situation. Providing all parties have followed the correct procedure most connections have no issues at all. However your description of the situation brings two possible reasons for the delay to mind. Delays with pole access or infill required. If you could please send us a PM with the address. Its going to be much easier to give you a run down of what’s happened and how long the process is likely to take. ^Richard