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3 posts

Wannabe Geek


#268574 26-Mar-2020 16:54
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I moved to Trustpower this month and when I got Static IP address some of the sites are not accessible, maybe their routing issue, cannot figure it out.

 

DNS resolving properly, but not getting a response, always timeouts.

 

initially, none of Microsoft Sites(office.com etc.) or Azure Datacenter hosted sites (even Trustpower.co.nz)

 

Anyone faced that and got fixed, appreciate your input since it will help me to go for it.


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9153 posts

Uber Geek

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Lifetime subscriber

  #2447375 26-Mar-2020 17:10
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3 posts

Wannabe Geek


  #2447394 26-Mar-2020 17:36
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Yeah, Finally gave up troubleshooting, coz it takes hours. Before asking them again to Assign a static IP, I'd like to know if there is anyone who has faced the same issue and what happened. Coz of these days support takes a long time. 


 
 
 
 


401 posts

Ultimate Geek

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Trustpower

  #2447423 26-Mar-2020 17:49
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Hi Harshana,

 

Apologies for the issues you've been having, if you'd like to PM me your account number I can take a look at this for you.

 

We have a number of customers using Static IP's and I am not aware of any widespread issues, but keen to get this resolved for you. 

 

Kind Regards,

 

Tane





Any comments made are my personal views and does not represent those of my employer




3 posts

Wannabe Geek


  #2447785 27-Mar-2020 11:01
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Hi Tane,

 

Thank you very much, I'll send you a personal message.


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