slow local speedtest...

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mch_nz

53 posts

Master Geek

#26891 6-Oct-2008 20:03

Just wondering what this speedtest result implies. Slow ISP, line contention, weather conditions? Not normally this bad.

I'm in the Johnsonville area of Wellington...

Thanks,
Mark

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#169521 7-Oct-2008 10:53

Could be any of the things you mentioned.
Has it been better than that ?

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mch_nz

53 posts

Master Geek

#169545 7-Oct-2008 12:27

Yes, it's been up around 2800 to 3300 for local connections. But now things are getting really strange. I can get a DSL connection, sync speed is showing as 3163, but can't hook up to the ISP. I've tried upgrading the firmware but no luck. ISP support says that they can see teh connection request and the UID and password look ok but it isn't authenticating. Ugg, waiting for a call from the tech manager...

Tried the old modem on the laptop but couldn't get a connection there either. I can't see how this is a line or equipment fault at my end or am I missing something?

RalphFromSnap

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Snap Internet

#169566 7-Oct-2008 13:19

Hi Mark,

Our systems show you as being online for the last 3 hours, and your router as being responsive to ICMP (pings). The speed tests are a little troubling, as any local congestion will likely be lines or exchange related. As you're on a 7302 dslam in a populated area while unlikely congestion is possible.

How well do you know your neighbors? May be worth asking them if they have noticed diminished capacity also.

Cheers,
Ralph.

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mch_nz

53 posts

Master Geek

#169570 7-Oct-2008 13:43

RalphFromSnap: Hi Mark,

Our systems show you as being online for the last 3 hours, and your router as being responsive to ICMP (pings). The speed tests are a little troubling, as any local congestion will likely be lines or exchange related. As you're on a 7302 dslam in a populated area while unlikely congestion is possible.

How well do you know your neighbors? May be worth asking them if they have noticed diminished capacity also.

Cheers,
Ralph.

Hey Ralph,

thanks for the follow up, sounds like the connection problem might be fixed. I got the wife to power off/on the router after the profile reset (thanks Rudy) but that didn't clear the red "no internet" light. 3 hours ago sounds about right but all are out waiting for an incoming Christchurch flight - gotta love this Spring weather! But I wonder why the internet connection still showed red after that? I'll have to check it out later.

As far as the speed tests go, who knows? They've certainly not been down this level before so maybe some water got into the lines somewhere. Or maybe there is an ongoing issue with the WAG160N. Again I'll check it out tonight.

As a side note, I was extremely impressed with the tech support last night and today. You've got some great people on board who really do know their stuff and offer great help and support. I know that there are a few issues at the moment but I've every confidence that Snap will get these sorted.

Cheers,
Mark

fatjoez

153 posts

Master Geek

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#169943 8-Oct-2008 18:14

the moment i read the words WAG160N i clicked the reply button
I have a WAG160N and for the past 1 or 2 days since we switched to the new Telecom PRO Adsl2+ planI've noticed that our broadband is going slow.
Getting like 100 - 200kbps on speed test and Apple Trailers which is normally a lot faster
Also, our modem is reporting a sync rate of about 4.3mbit down 950kbp UPSo I don't understand what the hell is going on
I'm going to power off this wag160n and plug in / test my old SMC ADSL2+ router then test again with SPeed Test & Apple Trailers

Will post results here soon
TELECOM ADSL2+ PRo 40gb Plan

Linksys WAG160N SpeedTest Results - Telecom PRO Adsl plan - Modem Sync Rate 4.3mbit / 950kbps

Linksys WAG160N SpeedTest Results - Telecom PRO Adsl plan - Modem Sync Rate 4.3mbit / 950kbps

Linksys Wag160N

son of a *** I think the Linksys wag160n is the cause of the issue

SMC7904WBRA

What the hell?????????????

mch_nz

53 posts

Master Geek

#169958 8-Oct-2008 19:26

Speeds looking good here for both National and International...

Give Telecom tech support a call and see if they can help get the modem settings right. It will be interesting to see if you get the same excellent levels of help I got through Snap.

Cheers,
Mark

fatjoez

153 posts

Master Geek

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#169970 8-Oct-2008 20:17

Naw man its not my modem settings. I don't have time to waste on this so I boxed up the WAG160N and plugged in my old SMC Router which gets me real ADSL speeds rather than just claiming to
Check this out This is a screenshot of my WAG160N adsl settings

mch_nz

53 posts

Master Geek

#169980 8-Oct-2008 20:54

Fair enough, I'd do the same. I just want the thing to work and was on the verge of returning it until the Snap guys came through. Gotta love the 802.11n speeds though.....

fatjoez

153 posts

Master Geek

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#169984 8-Oct-2008 20:59

Watd snap do? Howd you get it fixed anyway
I never actually experienced the 802.11n speed... CnET review said it's not that greatBut I use cable connection & dads laptop only has 802 11 G so I can only wonder how fast the wireless was..
Regardless forget it I ain't gonna upgrade till N is finalised

mch_nz

53 posts

Master Geek

#170087 9-Oct-2008 10:14

Not really sure what Snap actually did, I know just enough tech stuff to get into trouble. Apparently there are some DSL settings that can be tweaked to improve performance that get reset when you switch ISP. I just don't know what caused the initial slow speeds. But I'm getting marginal performance at the best of times which won't be sorted until cabinetisation but that's at least 3 years away.

As far as 802.11n goes, the speed increase is very noticeable. It seems to be 2 to 3 times faster than g which is great for internet browsing, file sharing across the network, and printing. A local speedtest would max out at around 1100 on g but I'm now getting over 2700. It's also stopped programs appearing to hang as they scan the network for drives and/or printers. As the new lappie was n capable the upgrade was a no-brainer for me. But I wouldn't have done it if I'd had to get new adapters as well...