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#269713 4-Apr-2020 00:01
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You get what you pay for and I'm looking to move to Gig UFB from 100/20 so reviewing provider options.

 

I've been with Slingshot for 14 years for home Internet and while the pricing is very competitive they've done a few things of late to brass me off.  I have a cell phone with 2Degrees and the bundle discount with that makes the price more palatable but they're still close to the top-end of the price range, especially when some of the extras are added to the mix (static IP, landline #) and I could get the same discount if I switch mobile to Slingshot so...

 

What are the key points that have 2D rated so high? What am I missing out on?

 

While I've enjoyed a very sticky dynamic IP at Slingshot I realise that CGNAT will end up used by most, if not all, ISPs sooner or later so I will need a static IP (yes, really need, for site-site VPN and other remote access) so I won't hold that against 2D but $10/mo is at the top end, especially on a contract.

 

IPv6 isn't a must but I'd like to be part of driving the demand for that, which Slingshot have stepped back from.

 

BYO router is a must, I have an extensive Unifi setup spanning 2 sites, home & work, and not interested in the white-labelled options from ISPs.  Also a Yealink phone setup so BYO phone/ATA too.

 

I will ask in another thread about others' Stuff Fibre experience but I've heard good things about them in the past and the pricing is very attractive with fixed IP for one-off $50!  Also taking a closer look at Voyager.

 

Is there a clear example why I would pay $10 more each month to move from Slingshot to 2DG (even before considering landline is $15 vs $5)?

 

Cheers

 

Richard


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160 posts

Master Geek


  #2454138 4-Apr-2020 00:32
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I don't know what the prices are like at the moment, but in December I signed up for the 900/500 plan, which they were running a promotion that made it the same price as 100/20 ($85 I think), then we got an extra $10 off because one of my housemates is with 2Degrees Pay Monthly for his phone. That is the appealing part to me, $75 for 900/500 was a steal compared to the prices other ISPs were asking, got a quote from Spark that was around $120 for the same speeds

 

EDIT: forgot to answer some of the questions

 

 

 

"IPv6 isn't a must but I'd like to be part of driving the demand for that, which Slingshot have stepped back from."

 

2degrees offer IPv6 by default I believe

 



 

"BYO router is a must, I have an extensive Unifi setup spanning 2 sites, home & work, and not interested in the white-labelled options from ISPs.  Also a Yealink phone setup so BYO phone/ATA too."

 

As long as your router supports VLAN tagging it should be right, we had an issue where the WAN port on our router didn't support VLAN tagging so we had to buy a new router.


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  #2454141 4-Apr-2020 00:49
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No need to discuss in another thread. I just moved this to New Zealand Broadband to keep things as generic as possible.

 

I'm personally with 2degrees as like you, I have mine and my partners mobiles on plans with them and I get $10 discount off the broadband plan (which brings it in line with other providers). I've been with them for years (in the Snap days, and now in the 2degrees days) with at-least one connection. I've always gotten great support when I've needed it and the support reps on here are very open and helpful. Personally I won't be changing from them anytime soon.

 

There is however one thing to note with 2degrees - they do use CG-NAT these days (and a static IP is $10/mo, you do get $200 credit which helps offset the costs but perhaps talk to them on signup about this). As this is an important aspect for you perhaps consider Voyager who offer Gigabit for $99/mo but also have great service and a once-off cost for a Static IP. They also have IPv6 on request and great support on here too (the wonderful @VygrNetworkMonkey).

 

My parents are on Voyager (VDSL) and I'm on 2degrees (Gigabit UFB). Both have excellent routing, support and speeds and both offer IPv6.

 

On the subject with Stuff - they don't own their own network. Whilst the network they use is very good (Devoli), support is less than stellar as they're having to deal with the ISP they resell on behalf.

 

Like you say - you get what you pay for. Stay away from MyRepublic at all costs but it seriously sounds like if you're providing your own router then Voyager are the right ISP for you even without the $200 discount.





 
 
 
 


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  #2454158 4-Apr-2020 08:30
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2degrees Just Works. Service is good on the rare occasion something goes wrong. You have to pay $10 for a static IP if you need one, which many Geekzone users will. You get effectively a free modem / router, technically on lease if you commit for 12 months. I think it's worth it.


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  #2454159 4-Apr-2020 08:33
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Also stay away from Contact and Trustpower - as I said in the other thread, when power companies try to do broadband, it often doesn't turn out well.

 

Voyager I found to be quite good as well, especially their support. Haven't used 2degrees but they get rated quite highly on here too.


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  #2454163 4-Apr-2020 08:42
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If you think that good, reliable service and great support on the rare occasions when something goes wrong are important then 2degrees are a great choice.

 

I have a similar setup. Initially I had my VOIP line with 2degrees too and used it with an ER-4 / incrediblePBX / Yealink setup. In the end I ported my number to Hero as it's cheaper and includes plenty of free minutes to NZ, Aus, and other international destinations. You aren't tied to having your ISP as your VOIP provider - just pick the features you require and compare offerings from the providers. If you choose to use 2degrees for it, like @timmmay says, it will Just Work.

 

I would and happily do pay the extra $10/month compared to your other provider for a hassle free experience.


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  #2454174 4-Apr-2020 09:07
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+1 for Voyager

 

 





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  #2454211 4-Apr-2020 10:31
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+2 for 2degrees and awesome support from staff here on Geekzone that know what they are doing


 
 
 
 


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  #2454218 4-Apr-2020 10:52
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gravidar:

 

I've been with Slingshot for 14 years for home Internet and while the pricing is very competitive they've done a few things of late to brass me off.

 

 

Interested to know what issues you've had. With Slingshot here and it just works. Also have a Unifi setup here too. I would be a bit wary of going to 2degrees due to CG-NAT. 2degrees would need to have significant benefit for it to be worth switching away from an existing reliable Slingshot connection IMHO.


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  #2454543 4-Apr-2020 18:14
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KiwiSurfer:

 

gravidar:

 

I've been with Slingshot for 14 years for home Internet and while the pricing is very competitive they've done a few things of late to brass me off.

 

 

Interested to know what issues you've had. With Slingshot here and it just works. Also have a Unifi setup here too. I would be a bit wary of going to 2degrees due to CG-NAT. 2degrees would need to have significant benefit for it to be worth switching away from an existing reliable Slingshot connection IMHO.

 

 

While I'm not the OP, I have been thinking along the same lines (about it being time to leave).

 

In my case, that's because performance from Europe has been rubbish for the past couple of months (starting early Feb), since traffic from a handful of European datacenters (to Vocus) started being routed through Asia/Australia rather than the US. Initially that came with loads of packet loss, which has since been resolved, but the performance is still poor (I'm talking <500kB/s avg over 10 minutes compared to the 5-10MB/s which was typical prior to that).

 

When I contained Slingshot support, I received the old 'overseas = too bad' brush-off, just slightly more polite and using more words. I understand that international traffic isn't going to be as performant as national traffic, but when there's a sudden large decrease in performance like this they could at least investigate, and if they can't do anything themselves, maybe communicate with someone who's in a better position to improve things.





rm *


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Wannabe Geek


  #2454553 4-Apr-2020 18:24
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Coming from MyRepublic I can definitely confirm: stay away from them. It's ridiculous that they route all the traffic through AKL.

 

It seems like 2degrees is the way to go according to this forum.

 

 

 

My question is: how does it stack up against Vocus Group's Slingshot? They have a really sweet promo at the moment: Unlimited Gigabit Fibre for 77.95/y for the first year.

 

I'd like to know whether to spend the extra 15$ per month (2degress has a 200$ credit for signing up rn) and going with 2degrees or take the deal with Slingshot.

 

Looking at PeeringDB it seems like:

 

  • 2degrees has a sweet exchange point in California, to which a lot of major corps directly connect to - but overall not that much RS Speed inside the country https://www.peeringdb.com/net/2695 
  • VocusGroup NZ has more RS capacity through the country but no exchange point in the us https://www.peeringdb.com/net/3798

 

 

For someone looking for the best ISP in terms of international ping, is 2degrees still the best way to go?


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  #2454554 4-Apr-2020 18:26
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Take a good look on the forums here for the positives and negatives for all the providers out there. There are irrational haters and promoters of all of the providers on here.

 

The three main “mass market” telcos (Spark, Vodafone, 2degrees) are fairly different to the more boutique guys like Voyager. They provide a full service (mobile, voice, internet) offering and have similar strengths and weaknesses. Based on the evidence of the forums here all of them have problems with wait times and varying levels of first line support. Proportionate to their market share Spark seem to have the best systems and overall product (subject to things like peering which you may or may not care about) but of course are more expensive.

 

The Vocus offerings are somewhat in the middle.

 

As others have said avoid resold products like Stuff/Nova/Trustpower etc. They are not ISPs, your internet is a side hustle for them, it’s not what they really do.

 

And My Republic. Just no.


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  #2454573 4-Apr-2020 18:34
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Handle9:

 

Proportionate to their market share Spark seem to have the best systems and overall product (subject to things like peering which you may or may not care about) but of course are more expensive.

 

 

 

 

This is so confusing to me. Why is Spark deemed as the best overall ISP when they don't even peer to national Exchange Points? Should I care about that in the first place?

 

I'm trying to understand.

 

 

 

source: https://www.peeringdb.com/net/853


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  #2454586 4-Apr-2020 18:48
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federicocorradi:

 

Handle9:

 

Proportionate to their market share Spark seem to have the best systems and overall product (subject to things like peering which you may or may not care about) but of course are more expensive.

 

 

This is so confusing to me. Why is Spark deemed as the best overall ISP when they don't even peer to national Exchange Points? Should I care about that in the first place?

 

I'm trying to understand.

 

source: https://www.peeringdb.com/net/853

 

 

I’m not saying they are the best for everyone, I’m saying that they seem to have the least problems for their market share.

 

If you don’t know if you should care about peering you probably don’t. Others will have a different opinion but I’d rather have an external IP than peering.




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Geek


  #2454884 5-Apr-2020 11:26
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Thanks for all the replies.  It seems like there's no unique selling point for 2D, just reliability and service/support which is a good reason so a matter of weighing up the monthly cost to have that assurance.

 

I did chat to a sales rep at MyRepublic as their offer looked good.  Turns out she indirectly lied to me about CGNAT so not going down that route and sounds like there are plenty of other reason to avoid them.

 

Stuff Fibre is interesting as they offer a surprisingly advanced landline option with line sharing (5 or 6 devices?) but that's only good if they have the support to back that up.  I'll park that option.

 

KiwiSurfer:

 

Interested to know what issues you've had. With Slingshot here and it just works. Also have a Unifi setup here too. I would be a bit wary of going to 2degrees due to CG-NAT. 2degrees would need to have significant benefit for it to be worth switching away from an existing reliable Slingshot connection IMHO.

 

 

The issues have mostly been with customer service recently and the fact that customers, these days, are rewarded for joining a provider rather than staying with them (loyalty).  So I'm exploring my options rather than just upgrading and getting into another 12 month contract by default. 

 

I'm with Vocus at work and I was hoping that there would be better interoperability being with the same family of providers but, for example, I can't make calls on my Vocus SIP numbers from home (considered off-network) which is kind of important during the lockdown so any possible advantage there is cancelled out.

 

I've asked some questions of Voyager so I'll see what they come back with and compare them with 2D, then I might ask Slingshot what they'll offer to keep me.

 

Cheers

 

Richard


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  #2454892 5-Apr-2020 11:39
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+2 for voyager. Switched from 2degrees due to them switching me to CGNAT

I was with snap / 2degrees since 2011 so for me to switch was a big thing as I don’t like change.

Voyager was fast to provision (2days then I was live) simple sign up and offered ipv6 that is easy to configure. (You have To ask for ipv6)

Plus the speeds are very similar to 2degrees..

I think snap in 2011 is where voyager is now.. small. agile and they answer their phones in under 5mins!

I think 2degrees is being managed by accountants!


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