Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mynewusername12345

2 posts

Wannabe Geek


#269878 12-Apr-2020 15:59
Send private message

Hi,

Just trying to setup Contact fibre with a new modem. It seems to require a username and password (PPPoE). I can find those for most ISPs online but not for contact and apparently the phone support team will be back on Tuesday. Does anyone happen to know what Contact uses for those/how to set up fibre?

Any help appreciated!

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
quickymart
13924 posts

Uber Geek

ID Verified

  #2460002 12-Apr-2020 16:30
Send private message

God, Contact...I (and many others on here) wouldn't go near them, but anyway I found their modem user guide on their website:

 

https://contact.co.nz/support/broadband-troubleshooting#How-to-set-up-your-modem

 

Oddly, it doesn't seem to say anything about entering in your login/password in their documentation.




snnet
1410 posts

Uber Geek


  #2460003 12-Apr-2020 16:31
Send private message

Doesn't appear to be any information about configuring a modem different to what they usually supply. Did they send you a modem? Are you able to extract settings from it?


mynewusername12345

2 posts

Wannabe Geek


  #2460060 12-Apr-2020 17:17
Send private message

Thanks guys!

 

 

 

Finally got it by changing the settings from PPPoE to IPoE which didn’t require a password. 




quickymart
13924 posts

Uber Geek

ID Verified

  #2460083 12-Apr-2020 18:11
Send private message

Good luck, I think you'll need it with a connection from them (or any power company trying to do broadband, come to think of it).


antonknee
1133 posts

Uber Geek


  #2460122 12-Apr-2020 19:38
Send private message

quickymart:

Good luck, I think you'll need it with a connection from them (or any power company trying to do broadband, come to think of it).



Isn’t Contact just reselling Vocus broadband? Or are they running their own network?

quickymart
13924 posts

Uber Geek

ID Verified

  #2460123 12-Apr-2020 19:46
Send private message

Probably (I don't really know), but the fact their support line isn't even open today isn't a particularly good introduction for a new customer. That's one main concern I'd have right there.


yitz
2074 posts

Uber Geek


  #2460126 12-Apr-2020 20:06
Send private message

Arbitrary non-empty values in the PPP service name field can be a cause of PPPoE not working.


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Devika
3 posts

Wannabe Geek


  #2488897 21-May-2020 20:01
Send private message

Hi there,

My netcomm modem that came with contact broadband stopped working and it will take more than a week to receive a new one.
We have bought a new D Link modem but need the ISP username and password to set it up
Can any of the existing contact broadband users please guide with what ISP username and password is

Tried calling customer service but they wont be back till tomorrow 9 am

Helo is much appreciated

Cheers

Spyware
3761 posts

Uber Geek

Lifetime subscriber

  #2488920 21-May-2020 20:21
Send private message

It's stated above that connection is IPoE which doesn't require credentials.





Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.


Devika
3 posts

Wannabe Geek


  #2488945 21-May-2020 21:08
Send private message

Hey,

I dont get that option when I try to set up the modem

darylblake
1162 posts

Uber Geek

Trusted

  #2488947 21-May-2020 21:11
Send private message

Its DHCP not PPPoE for fibre AFAIK.

They usually provide a modem. 


Devika
3 posts

Wannabe Geek


  #2488954 21-May-2020 21:30
Send private message

Tried with DHCP too, didnt work :(

quickymart
13924 posts

Uber Geek

ID Verified

  #2488963 21-May-2020 21:53
Send private message

Looks like you'll have to call them tomorrow then, they must have some weird configuration setup that isn't on their website.


yitz
2074 posts

Uber Geek


  #2488987 21-May-2020 22:53
Send private message

Don't forget to set VLAN ID 10

 

 


Spyware
3761 posts

Uber Geek

Lifetime subscriber

  #2489060 22-May-2020 07:04
Send private message

There are no weird configuration settings. Either PPPoE or IPoE (DHCP client) with or without the vlanid=10.





Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.