Contact Broadband - Fibre PPPoE username and password

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mynewusername12345

2 posts

Wannabe Geek

#269878 12-Apr-2020 15:59

Hi,

Just trying to setup Contact fibre with a new modem. It seems to require a username and password (PPPoE). I can find those for most ISPs online but not for contact and apparently the phone support team will be back on Tuesday. Does anyone happen to know what Contact uses for those/how to set up fibre?

Any help appreciated!

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5320 posts

Uber Geek

#2460002 12-Apr-2020 16:30

God, Contact...I (and many others on here) wouldn't go near them, but anyway I found their modem user guide on their website:

https://contact.co.nz/support/broadband-troubleshooting#How-to-set-up-your-modem

Oddly, it doesn't seem to say anything about entering in your login/password in their documentation.

snnet

859 posts

Ultimate Geek

Subscriber

#2460003 12-Apr-2020 16:31

Doesn't appear to be any information about configuring a modem different to what they usually supply. Did they send you a modem? Are you able to extract settings from it?

mynewusername12345

2 posts

Wannabe Geek

#2460060 12-Apr-2020 17:17

Thanks guys!

Finally got it by changing the settings from PPPoE to IPoE which didn’t require a password.

quickymart

5320 posts

Uber Geek

#2460083 12-Apr-2020 18:11

Good luck, I think you'll need it with a connection from them (or any power company trying to do broadband, come to think of it).

antonknee

318 posts

Ultimate Geek

#2460122 12-Apr-2020 19:38

quickymart:
Good luck, I think you'll need it with a connection from them (or any power company trying to do broadband, come to think of it).

Isn’t Contact just reselling Vocus broadband? Or are they running their own network?

Ant Reformed geek | Referral links: Electric Kiwi Sharesies Stake

quickymart

5320 posts

Uber Geek

#2460123 12-Apr-2020 19:46

Probably (I don't really know), but the fact their support line isn't even open today isn't a particularly good introduction for a new customer. That's one main concern I'd have right there.

yitz

1466 posts

Uber Geek

#2460126 12-Apr-2020 20:06

Arbitrary non-empty values in the PPP service name field can be a cause of PPPoE not working.

Devika

3 posts

Wannabe Geek

#2488897 21-May-2020 20:01

Hi there,

My netcomm modem that came with contact broadband stopped working and it will take more than a week to receive a new one.
We have bought a new D Link modem but need the ISP username and password to set it up
Can any of the existing contact broadband users please guide with what ISP username and password is

Tried calling customer service but they wont be back till tomorrow 9 am

Helo is much appreciated

Cheers

Spyware

2502 posts

Uber Geek

Lifetime subscriber

#2488920 21-May-2020 20:21

It's stated above that connection is IPoE which doesn't require credentials.

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then it's data cabled.

Devika

3 posts

Wannabe Geek

#2488945 21-May-2020 21:08

Hey,

I dont get that option when I try to set up the modem

darylblake

1015 posts

Uber Geek

Trusted

#2488947 21-May-2020 21:11

Its DHCP not PPPoE for fibre AFAIK.

They usually provide a modem.

Devika

3 posts

Wannabe Geek

#2488954 21-May-2020 21:30

Tried with DHCP too, didnt work :(

quickymart

5320 posts

Uber Geek

#2488963 21-May-2020 21:53

Looks like you'll have to call them tomorrow then, they must have some weird configuration setup that isn't on their website.

yitz

1466 posts

Uber Geek

#2488987 21-May-2020 22:53

Don't forget to set VLAN ID 10

Spyware

2502 posts

Uber Geek

Lifetime subscriber

#2489060 22-May-2020 07:04

There are no weird configuration settings. Either PPPoE or IPoE (DHCP client) with or without the vlanid=10.

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then it's data cabled.

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