Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




23 posts

Geek


#272465 26-Jun-2020 11:28
Send private message quote this post

Hi all, quick question. 
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

 

Cheers

 

W4F


Create new topic
1995 posts

Uber Geek

Lifetime subscriber

  #2512799 26-Jun-2020 13:02
Send private message quote this post

what did they install and whats yet to be completed?

 

Is there anyone else in the street with an active fibre connection yet?

 

 


'That VDSL Cat'
12453 posts

Uber Geek

Trusted
Spark
Subscriber

  #2512840 26-Jun-2020 13:15
Send private message quote this post

I'd recommend not. As the process will restart.






#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


388 posts

Ultimate Geek

Trusted
Chorus NZ

  #2512847 26-Jun-2020 13:39
Send private message quote this post

hio77: I'd recommend not. As the process will restart.

 

 

 

Very much this. I cant stress enough how much you don't want to do this. Basically puts you right back at the start of the process/queue.

 

Sounds like there is something we are waiting on and you are getting a dummy date set which keeps getting pushed as the service or equipment is not ready yet.

 

@waitingforfiber flick us a PM with your address and we can have a look at this for you. ^Richard


1009 posts

Uber Geek

Trusted
Chorus

  #2512858 26-Jun-2020 13:45
Send private message quote this post

Assuming it's a Chorus area, cancelling now is unwise. Cancelling an order where some of the physical work has already been done will result in incorrect network records, so if and when a new RSP places an order, the entire process will start from the beginning, and confusion will reign supreme when the new tech turns up expecting to do a complete connection from start to finish, only to find some things have already been completed. He'll then need to spend time ascertaining exactly what is and isn't done, and this could lead to something beng missed, resulting in a connection that doesn't work.

 

I appreciate that times may have moved on since you placed your order resulting in more competitive retails offers elsewhere, but if you want a connection completed with minimal extra fuss and time, sticking to the current plan is the way forward.

 

If you are desperate to save a few dollars then by all means cancel, but be prepared for things to potentially go wrong causing further delays. I am not saying they will, but the potential is certainly there.

 

Think of it like leaving your car at the mechanics for a year while he does a complicated motor rebuild/restoration. Then you get annoyed at the time and expense so you pick it up in pieces and take it to another mechanic. He then spends days/weeks/months working out exactly what work the first mechanic has already done before he ascertains what he needs to do.

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


6684 posts

Uber Geek

Trusted
Lifetime subscriber

  #2512860 26-Jun-2020 13:48
Send private message quote this post

@waitingforfiber You will be bumped to the back of the queue not a good idea


158 posts

Master Geek


  #2512866 26-Jun-2020 13:57
Send private message quote this post

waitingforfiber:

 

Hi all, quick question. 
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

 

Cheers

 

W4F

 

 

If you signed up to a 12-month subscription, won't that be over by now? If so, you should be able to switch providers without fees as soon as the fibre is connected.


6684 posts

Uber Geek

Trusted
Lifetime subscriber

  #2512872 26-Jun-2020 14:05
Send private message quote this post

backfiah:

 

waitingforfiber:

 

Hi all, quick question. 
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

 

Cheers

 

W4F

 

 

If you signed up to a 12-month subscription, won't that be over by now? If so, you should be able to switch providers without fees as soon as the fibre is connected.

 

 

Please tell me you are joking? Contract starts when Fibre is connected


 
 
 
 


'That VDSL Cat'
12453 posts

Uber Geek

Trusted
Spark
Subscriber

  #2512892 26-Jun-2020 14:11
Send private message quote this post

Linux:

 

Please tell me you are joking? Contract starts when Fibre is connected

 

 

For a new Fibre Order, Once the order itself is completed, your Contract starts.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


158 posts

Master Geek


  #2512895 26-Jun-2020 14:12
Send private message quote this post

Linux:

 

Please tell me you are joking? Contract starts when Fibre is connected

 

 

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.


6684 posts

Uber Geek

Trusted
Lifetime subscriber

  #2512896 26-Jun-2020 14:16
Send private message quote this post

backfiah:

 

Linux:

 

Please tell me you are joking? Contract starts when Fibre is connected

 

 

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.

 

 

Not if the contract was for a 12 month fibre connection!


629 posts

Ultimate Geek

Subscriber

  #2512996 26-Jun-2020 15:27
Send private message quote this post

backfiah:

 

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.

 

 

Nope Nope the VDSL would be an open term temporary connection, once the fibre is 100% provisioned that is when the contract starts




23 posts

Geek


  #2513195 26-Jun-2020 18:13
Send private message quote this post

Wheelbarrow01:

 

Assuming it's a Chorus area, cancelling now is unwise. Cancelling an order where some of the physical work has already been done will result in incorrect network records, so if and when a new RSP places an order, the entire process will start from the beginning, and confusion will reign supreme when the new tech turns up expecting to do a complete connection from start to finish, only to find some things have already been completed. He'll then need to spend time ascertaining exactly what is and isn't done, and this could lead to something beng missed, resulting in a connection that doesn't work.

 

I appreciate that times may have moved on since you placed your order resulting in more competitive retails offers elsewhere, but if you want a connection completed with minimal extra fuss and time, sticking to the current plan is the way forward.

 

If you are desperate to save a few dollars then by all means cancel, but be prepared for things to potentially go wrong causing further delays. I am not saying they will, but the potential is certainly there.

 

Think of it like leaving your car at the mechanics for a year while he does a complicated motor rebuild/restoration. Then you get annoyed at the time and expense so you pick it up in pieces and take it to another mechanic. He then spends days/weeks/months working out exactly what work the first mechanic has already done before he ascertains what he needs to do.

 

 

 

 

Ok, so wait it out for connection, then change after the 12 months?

 

Goosey:

 

what did they install and whats yet to be completed?

 

Is there anyone else in the street with an active fibre connection yet?

 

 

 

 

THey have installed that thick green cable and then the smaller black (hollow?) cable to everyones drive way. Even teh roads that they cut havent been fixed yet.
No one else is connected yet.


191 posts

Master Geek


  #2513497 27-Jun-2020 05:22
Send private message quote this post

waitingforfiber:

 

Hi all, quick question. 
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan.

 

Cheers

 

W4F

 

 

Why? Are you in the Cloud Storage business?. :P




23 posts

Geek


  #2513545 27-Jun-2020 09:16
Send private message quote this post

Haha, nah I'm not. But I have tons of pics I want to store on using a cloud service. Plus when you've been wait 8+ years for fibre first stuck on a cokin (spelling) exchange then 13/1mb connection I want to feel the full power of fibre :)

Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.