Change fibre plan before completion

Forums › New Zealand Broadband › Change fibre plan before completion

waitingforfiber

23 posts

Geek

#272465 26-Jun-2020 11:28

Hi all, quick question.
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

Cheers

W4F

Goosey

2834 posts

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#2512799 26-Jun-2020 13:02

what did they install and whats yet to be completed?

Is there anyone else in the street with an active fibre connection yet?

hio77

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Lizard Networks

#2512840 26-Jun-2020 13:15

I'd recommend not. As the process will restart.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Chorusnz

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Chorus

#2512847 26-Jun-2020 13:39

hio77: I'd recommend not. As the process will restart.

Very much this. I cant stress enough how much you don't want to do this. Basically puts you right back at the start of the process/queue.

Sounds like there is something we are waiting on and you are getting a dummy date set which keeps getting pushed as the service or equipment is not ready yet.

@waitingforfiber flick us a PM with your address and we can have a look at this for you. ^Richard

Wheelbarrow01

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Chorus

#2512858 26-Jun-2020 13:45

Assuming it's a Chorus area, cancelling now is unwise. Cancelling an order where some of the physical work has already been done will result in incorrect network records, so if and when a new RSP places an order, the entire process will start from the beginning, and confusion will reign supreme when the new tech turns up expecting to do a complete connection from start to finish, only to find some things have already been completed. He'll then need to spend time ascertaining exactly what is and isn't done, and this could lead to something beng missed, resulting in a connection that doesn't work.

I appreciate that times may have moved on since you placed your order resulting in more competitive retails offers elsewhere, but if you want a connection completed with minimal extra fuss and time, sticking to the current plan is the way forward.

If you are desperate to save a few dollars then by all means cancel, but be prepared for things to potentially go wrong causing further delays. I am not saying they will, but the potential is certainly there.

Think of it like leaving your car at the mechanics for a year while he does a complicated motor rebuild/restoration. Then you get annoyed at the time and expense so you pick it up in pieces and take it to another mechanic. He then spends days/weeks/months working out exactly what work the first mechanic has already done before he ascertains what he needs to do.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Linux

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#2512860 26-Jun-2020 13:48

@waitingforfiber You will be bumped to the back of the queue not a good idea

backfiah

219 posts

Master Geek

#2512866 26-Jun-2020 13:57

waitingforfiber:

Hi all, quick question.
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

Cheers

W4F

If you signed up to a 12-month subscription, won't that be over by now? If so, you should be able to switch providers without fees as soon as the fibre is connected.

Linux

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#2512872 26-Jun-2020 14:05

backfiah:

waitingforfiber:

Hi all, quick question.
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan. Can I do that now before the install has been "Completed" ??? (the actuall installs been done but they keep pushing it because they are waiting for some "tool", It feels like its becoming a pipe dream 🙄 )

Cheers

W4F

If you signed up to a 12-month subscription, won't that be over by now? If so, you should be able to switch providers without fees as soon as the fibre is connected.

Please tell me you are joking? Contract starts when Fibre is connected

Quic Broadband

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hio77

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Lizard Networks

#2512892 26-Jun-2020 14:11

Linux:

Please tell me you are joking? Contract starts when Fibre is connected

For a new Fibre Order, Once the order itself is completed, your Contract starts.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

backfiah

219 posts

Master Geek

#2512895 26-Jun-2020 14:12

Linux:

Please tell me you are joking? Contract starts when Fibre is connected

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.

Linux

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#2512896 26-Jun-2020 14:16

backfiah:

Linux:

Please tell me you are joking? Contract starts when Fibre is connected

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.

Not if the contract was for a 12 month fibre connection!

nztim

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TEAMnetwork

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#2512996 26-Jun-2020 15:27

backfiah:

Presumably he has been with Spark this whole time he has been waiting with VDSL or similar? Not unreasonable to think that the contract might cover that period.

Nope Nope the VDSL would be an open term temporary connection, once the fibre is 100% provisioned that is when the contract starts

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

waitingforfiber

23 posts

Geek

#2513195 26-Jun-2020 18:13

Wheelbarrow01:

Assuming it's a Chorus area, cancelling now is unwise. Cancelling an order where some of the physical work has already been done will result in incorrect network records, so if and when a new RSP places an order, the entire process will start from the beginning, and confusion will reign supreme when the new tech turns up expecting to do a complete connection from start to finish, only to find some things have already been completed. He'll then need to spend time ascertaining exactly what is and isn't done, and this could lead to something beng missed, resulting in a connection that doesn't work.

I appreciate that times may have moved on since you placed your order resulting in more competitive retails offers elsewhere, but if you want a connection completed with minimal extra fuss and time, sticking to the current plan is the way forward.

If you are desperate to save a few dollars then by all means cancel, but be prepared for things to potentially go wrong causing further delays. I am not saying they will, but the potential is certainly there.

Think of it like leaving your car at the mechanics for a year while he does a complicated motor rebuild/restoration. Then you get annoyed at the time and expense so you pick it up in pieces and take it to another mechanic. He then spends days/weeks/months working out exactly what work the first mechanic has already done before he ascertains what he needs to do.

Ok, so wait it out for connection, then change after the 12 months?

Goosey:

what did they install and whats yet to be completed?

Is there anyone else in the street with an active fibre connection yet?

THey have installed that thick green cable and then the smaller black (hollow?) cable to everyones drive way. Even teh roads that they cut havent been fixed yet.
No one else is connected yet.

K8Toledo

1014 posts

Uber Geek

#2513497 27-Jun-2020 05:22

waitingforfiber:

Hi all, quick question.
I ordered Fibre in my area through spark (basic plan) which required a 12 month subscription. That triggered the install/roll out which was fairly decent given the subdivision I'm in trenching/cutting etc.
That Order was placed over 12 months ago, COVID delayed the install a few months but now the completion date keeps getting pushed out a week or 2 at a time...... 😴
Thats given me a chance to look around and now I want to probably sign up with Orcon or Bigpipe for a full 900/450 speed plan.

Cheers

W4F

Why? Are you in the Cloud Storage business?. :P

waitingforfiber

23 posts

Geek

#2513545 27-Jun-2020 09:16

Haha, nah I'm not. But I have tons of pics I want to store on using a cloud service. Plus when you've been wait 8+ years for fibre first stuck on a cokin (spelling) exchange then 13/1mb connection I want to feel the full power of fibre :)