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1004 posts

Uber Geek

#272655 8-Jul-2020 08:56
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An elderly client is on fixed wireless with Vodafone (no idea why Vodafone did that when they can get 60 - 70mbps VDSL or Fibre). I should mention they are already a bit unhappy with Vodafone apparently due to multiple billing issues. 


Anyway, the fixed wireless is not performing well, to the point that TeamViewer is basically unusable. 


Pretty keen to recommend they change to 2D Fibre, but am unsure if I should recommend they try and do that in one step, or if they should change to Fibre with Vodafone first, then change ISPs. They do have a landline - if they were on naked, I wouldn't mind recommending the one step change, but I can see this getting messy. 


What would be the consensus here in this situation? Thanks!

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6681 posts

Uber Geek

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  #2518955 8-Jul-2020 09:13
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They did it so Vodafone don't have to pay Chorus Tax for the line

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Uber Geek

Lifetime subscriber

  #2519021 8-Jul-2020 10:14
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If they are on Fixed Wireless with Vodafone, then this is completely independent of Fibre or xDSL.


1. Order new Fibre connection through 2degrees


2. Once Fibre is running, port number from Vodafone


3. Once port is successful, wait a couple of days and then confirm all service has been disconnected from Vodafone.



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1004 posts

Uber Geek

  #2519022 8-Jul-2020 10:15
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Thank you. 

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  #2519034 8-Jul-2020 10:21
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Just be aware that if they're on one of the special seniors plan the switch to fibre could potentially double the price they pay now.





1004 posts

Uber Geek

  #2519047 8-Jul-2020 10:42
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Thanks for the heads up - didn't actually know that was a thing. I don't think they are on that plan, but that is a pretty good deal for sure. 

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Master Geek


  #2519050 8-Jul-2020 10:45
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2degrees broadband give $5 off per month for owners of a Gold Card.

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