Moving house - getting fibre set up

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D.W

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#273278 14-Aug-2020 09:44

I'm moving house in a few weeks to a house that currently has fibre, I've never had fibre before and unsure what kind of turnaround time to expect to get it set up. I am currently working from home and hoping to keep doing that as seamlessly as possible, what is the best way to try get it set up as close to moving day as possible? Can I start the process with my ISP (BigPipe) before moving into the house?

I currently use Google WiFi and hoping to keep using that, and understand I'll need a router that supports VLAN tagging, would a 2nd hand HG659B be sufficient for this, or should I be looking at something else?

hio77

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#2540752 14-Aug-2020 09:59

i'd probably recommend grabbing the smart modem bigpipe offer, but a 659b in bridge would be totally fine.

You can start the process at any time, just discuss with them how you want to do it. some providers will have less flexibility than others in being able to do overlaps of connections.

Your one issue could be if there is an active fibre connection there already, otherwise it's 4 hour delay.

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Wheelbarrow01

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#2541229 14-Aug-2020 17:54

As @hio77 has alluded to, the pinch point will be the previous occupants of the house and whether they have asked their RSP to disconnect on time, and whether that RSP has actually run the order to do so - and scheduled it correctly.

If that has not been managed properly and their connection has not been terminated before you take possession, you may face a delay that your RSP can do little about.

If the previous occupants or their RSP take no action to disconnect, Your RSP will need to follow the abandonment procedure unless they offer Port 2 connections. If not, this could leave you without service for up to 5 days while notice is served to the previous RSP to disconnect.

If you have a way of contacting the previous occupants (eg through your/their lawyer or the property manager/landlord), I suggest you do this at your earliest convenience.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

cyril7

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#2541237 14-Aug-2020 17:59

Hi you could also concider just purchasing a small managed switch to strip the vlan for you, this provides a better result as it does not have any side effects that another router will have when used with the Google WiFi.

PM me for further notes if you want to go down this path, the switch is approx $50.

https://www.pbtech.co.nz/product/SWHTPL1002/TP-Link-TL-SG105E-5-Port-Gigabit-Easy-Smart-Switch

Cyril

michaelmurfy

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#2541246 14-Aug-2020 18:12

Voyager can do a connection on request without a VLAN (I think, @VygrNetworkMonkey?) which will work with Google WiFi. Bare in mind, Google WiFi won't do routing at Gigabit speeds.

To be perfectly honest, Voyager is one of the top ISP's I recommend around here as they tick all the boxes of what a good ISP should be.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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everettpsycho

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#2541250 14-Aug-2020 18:29

It doesn't hurt telling them now and they can arrange to activate the ont on the day you move in and potentially see if the previous residents have terminated their service. The main hold up is getting the equipment delivered, so if you have a modem and the previous residents didn't take the ont that will help speed things up as you can't plug in what you don't have. The activation itself is done remotely so all being well can get done whenever you like.

VygrNetworkMonkey

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#2541311 14-Aug-2020 19:44

michaelmurfy:

Voyager can do a connection on request without a VLAN (I think, @VygrNetworkMonkey?) which will work with Google WiFi. Bare in mind, Google WiFi won't do routing at Gigabit speeds.

To be perfectly honest, Voyager is one of the top ISP's I recommend around here as they tick all the boxes of what a good ISP should be.

You are on the money (as always!) @michaelmurfy - customers can opt out of the VLAN tagging at the ONT on any Voyager GPON connection.
We have a number of customers (and staff) who operate the Google Wifi in it's native (ie: non-bridged) mode.

You will need to manually set the WAN mode to PPPoE, apply the connection credentials etc.
Other than that, it's plain sailing - but as @michaelmurfy has stated, you will not see gigabit throughput using it as the CPE.

Feel free to DM me any questions you may have - happy to help out :)

Voyager Internet - Network Monkey