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6 posts

Wannabe Geek


#27521 29-Oct-2008 17:14
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hi i just moved to nz from canada and have a strange issue.  first i have xnet naked dsl broadband with adsl not adsl2.  im using a dse xh9950 modem/wireless router.

when wired to the router i get my full speed of approx 6 megs,  through wireless on my laptop i get max 2 megs, also the same thing on my friends laptop.  ive talked to dse and xnet to resolve this issue but they have no idea whats wrong.  ive already exchanged the modem witht the same results.  i have no cordless phones in my house.  wireless channel is set to auto, currently on channel 1 and i connect to the unit at 54mbps. 

i have a lot of experience in the wireless field but this one has me stumped.  any thoughts?

thanks

mike

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206 posts

Master Geek

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  #174392 29-Oct-2008 17:27
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Hmm lets see.. troubleshooting a wireless speed problem.. it is divide and conquer time!

Rule out problem in access port:
- connect to another wireless network and see what your speed is then.

Rule out problem with OS/Driver on laptop
- use a live cd that works with your wireless device, check speed

Rule out problem with wireless device in laptop
- Try an external wireless adapter to rule out the one on your laptop


Tried all that?  Once you ID which of those three then I can get more specific

Fred




We Don't Know How Lucky We Are                                                                                                   POPS To Thanks

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Uber Geek

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  #174397 29-Oct-2008 17:47
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What encryption setttings are you using? Try disabling encryption temporarily and seeing what speed you get then.
 
Have you tried changing channels? What type of wireless adapter do you have for your laptop? Have you checked to see if there are newer drivers available?


Wireless isn't anywhere near 54Mbps - in reality you should get 6-8Mbps however with a good signal.




 
 
 
 




6 posts

Wannabe Geek


  #174414 29-Oct-2008 18:16
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thanks for the responses  

Rule out problem in access port:
- connect to another wireless network and see what your speed is then.

connected to the coffee shop a few blocks away and get full speed 

Rule out problem with OS/Driver on laptop
- use a live cd that works with your wireless device, check speed


any live cd you recommend?


Rule out problem with wireless device in laptop
- Try an external wireless adapter to rule out the one on your laptop


we have two laptops here and have the same issue on each and they have different internal wireless cards

i think your on two something though, i just connected to the unit with my nokia n95 and did a speed test.  results: 5.86 mbps





What encryption setttings are you using? Try disabling encryption temporarily and seeing what speed you get then.
 
Have you tried changing channels? What type of wireless adapter do you have for your laptop? Have you checked to see if there are newer drivers available?


Wireless isn't anywhere near 54Mbps - in reality you should get 6-8Mbps however with a good signal.


ill try without encryption im using wpa - psk, also tried changing channels.  laptop has a built in marvell yukon 88e8039 wireless adapter.  i understand i will getmax 6 - 8 megs

thanks





edit - sorry its a intel wifi link 4965 agn in the laptop



6 posts

Wannabe Geek


  #174427 29-Oct-2008 18:48
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update

updated wifi link driver and tried without encryption with same results. also when i said above i connected to coffee shop i meant i actually went to the coffee shop and connected there

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Master Geek

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  #174467 29-Oct-2008 21:39
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o.k. to clarify, laptop works fine at coffee shop wireless but not at home.
But.. your nokia works fine with the wireless at home.. but another laptop does not work fine with the wireless at home.

what firmware version you running on the dse xh9950?

Fred











We Don't Know How Lucky We Are                                                                                                   POPS To Thanks



6 posts

Wannabe Geek


  #174470 29-Oct-2008 21:49
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yes everything you stated above is correct


Firmware Version
:
2.10.5.0(RUE0.C1)3.6.0.0

206 posts

Master Geek

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  #174474 29-Oct-2008 22:11
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well.. that is the latest, at least at the support site
http://www.dse.co.nz/cgi-bin/dse.filereader?+EN/catalogs/SUPXH9950

pitty I don't know anything about nokiaN95 wireless as then I could compare that wireless setup that is working fast and the laptop wireless setup that is slow.
Still... it must be something on the wireles router that is screwy since the laptop works fine at the coffee shop.

Well.. I'm pulling the rip cord on this one as I do not have time to get into the guts of a DSE router. Perhaps downgrade the firmware to the other version shown at the url given above.

Fred




We Don't Know How Lucky We Are                                                                                                   POPS To Thanks

 
 
 
 




6 posts

Wannabe Geek


  #174479 29-Oct-2008 22:21
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appreciate you taking the time to help



6 posts

Wannabe Geek


  #174934 31-Oct-2008 17:16
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hi sorry i just had one last thing.  does this mean anything to anyone

browsing is super slow say i downloaded something off the web say at microsoft.com i get around 25KB speed sometimes it goes up around 50KB but never higher.

if i download a torrent i get 250KB speed which is about 2mbps

so im getting crazy slow speeds surfing the web and downloading off the web not even getting close to 2mbps


thanks and sorry for all the questions


59 posts

Master Geek


  #174964 31-Oct-2008 19:17
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Have you tried a different web browser?
Double checked power settings on your wireless card?

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