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90 posts

Master Geek
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Topic # 27577 31-Oct-2008 00:48
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Hi, I hope a few seasoned market aware folks can advise me here.

I have Xnet Fusion Naked DSL and am unhappy with international connection speeds during busy times. I am on their pay per megabyte plan, NOT the Torrent option.

I have a good physical line which has always synced at max with every ISP I have had (currently 7616 Kbps). In the mornings it's blazing at a real world 6 or more Mbps when testing with speedtest.net even when connecting to USA coastal servers (New York, San Fransisco, LA). The VFX VoIP is also superb.

The problem is in the evening. I get speeds dropping to under 1Mbps (although testing on NZ servers is still fast). This translates to a real world situation where I cannot stream video such as flash (including youtube) and Quicktime without significant rebuffering delays.

I have spoken to support and been on other threads in the WXC forums and have come to learn that this is just the way it is with Xnet at present. To me this lack of peak time performance does not meet my needs, so I'm considering biting the bullet and paying more for a better quality of service. I would prefer to keep with a Naked DSL service if possible.


My challenge is to find another Naked DSL provider that has acceptable (I don't need super blazing speeds: just sufficient for streaming media) speeds. I gather from perusing forums that Xnet is not the only ISP where peak time performance is poor. I don't want the hassle of switching if I'm not going to resolve the performance issue. These are other providers I'm aware of:

Orcon (if you can get onto thewir ADSL2+ network which I cannot).
All Talk Communications 
Snap (seen a forum indicating similar problems to mine on Xnet here too)
Supra
Slingshot (I gather they shape traffic after a certain amount of data has been passed through or something. Lots on it in their forum)
KiwiLink
Planet


I'd like to hear some feedback from memebrs about performance on these ISPs particularly at peak times and with Naked DSL. Any comments would be appreciated

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1251 posts

Uber Geek
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  Reply # 174907 31-Oct-2008 16:05
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Telecom and Telstra are your best bets.




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90 posts

Master Geek
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  Reply # 174919 31-Oct-2008 16:37
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Neither do naked DSL of course. Anyone have any knowledge of the smaller players in the above list of Naked DSL providers?

1251 posts

Uber Geek
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  Reply # 174943 31-Oct-2008 17:35
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"preferably Naked DSL" isn't the same as "Naked DSL ONLY".

Snap, Slingshot and Xnet all have speed issues. (link)
I've heard bad things about Supra (although from only one person, so don't have an overall idea)

Orcon seems to be 50/50 with speeds. Going by threads on GP, it's either good, or it's really bad. (really bad being <100kbps). Seems to be on some cycle (get customers, go slow, buy bandwidth, reasonable speeds. get customers, go slow, buy bandwidth, reasonable speeds. etc.)

Alltalk appears to be an Orcon reseller. (So the above about Orcon may apply here, too.)

Kiwilink and Pl.net are both resellers of KCI. Can't really say anything else about them.




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90 posts

Master Geek
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  Reply # 174960 31-Oct-2008 18:59
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Detruire: "preferably Naked DSL" isn't the same as "Naked DSL ONLY".

True that. I should have been clearer there. Although it interets me to know who the best performing ISPs without Naked DSL plans are, I'm primarily interested in retaining a Naked DSL service.

Detruire: Kiwilink and Pl.net are both resellers of KCI. Can't really say anything else about them.

Who are KCI?

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Uber Geek
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  Reply # 174962 31-Oct-2008 19:05
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The wholesale ISP which Kiwilink and pl.net use.




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125 posts

Master Geek


  Reply # 176154 5-Nov-2008 16:48
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I am in the same boat re xnet and I to am not on the torrent plan.  I am not a big user 5GB per month average but I liked the VOIP and the pay per meg as it suited me at the time.  I too am "stuck" but was wondering how difficult it is to go back to a landline with Telecom and the $$$'s involved

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Uber Geek
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  Reply # 176161 5-Nov-2008 17:35
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Detruire: Telecom and Telstra are your best bets.

49 posts

Geek
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  Reply # 176283 6-Nov-2008 12:42
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Se7ensyns: I am in the same boat re xnet and I to am not on the torrent plan.  I am not a big user 5GB per month average but I liked the VOIP and the pay per meg as it suited me at the time.  I too am "stuck" but was wondering how difficult it is to go back to a landline with Telecom and the $$$'s involved


From memory, I was qouted $51 for getting the landline re-connected, and a $60 credit for shifting tolls back to telecom.  As for the difficulty, other than having them action a really strange work order and provision a second line into my house instead of just putting voice back onto the ndsl line, it was painless.  I did need to wait 2 weeks for the number porting to go through though.

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