Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


neb

neb

2857 posts

Uber Geek

Trusted
Lifetime subscriber

#275921 17-Sep-2020 00:01
Send private message quote this post

So Mother NEB is switching to fibre, for which the first step is switching from $oldISP to $newISP ADSL, and then to $newISP fibre. Today someone claiming to be from Chorus showed in an unmarked van with no ID and not wearing a mask, went into the room where the existing modem/router is while not touching the three(!!) modem/routers that arrived the previous day by courier, and now neither her phone nor Internet work any more. He apparently didn't touch anything, although he did tell her that $newISP doesn't provide phone/internet service (it's not a standard ISP but a utilities company that also does other things).

 

 

She was worried that it wasn't anyone really from Chorus, but I said that with that description of his performance he couldn't be working for anyone but Chorus.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
freitasm
BDFL - Memuneh
68387 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2566359 17-Sep-2020 00:05
Send private message quote this post

Have Mother NEB ordered the fibre product yet? 

 

If she moved ADSL from $oldISP to $newISP the landline would've been disconnected unless she explicitly asked for a naked service and requested the landline to be with old provider. If she ordered fibre the $newISP could very well have requested copper to be disconnected. 

 

Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?  





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


neb

neb

2857 posts

Uber Geek

Trusted
Lifetime subscriber

  #2566362 17-Sep-2020 00:12
Send private message quote this post

freitasm:

Have Mother NEB ordered the fibre product yet? 

 

If she moved ADSL from $oldISP to $newISP the landline would've been disconnected unless she explicitly asked for a naked service and requested the landline to be with old provider. If she ordered fibre the $newISP could very well have requested copper to be disconnected. 

 

Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?  

 

 

AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

 
 
 
 


freitasm
BDFL - Memuneh
68387 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2566363 17-Sep-2020 00:13
Send private message quote this post

neb: AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

 

 

And the guy says the $newISP ADSL doesn't do voice? And services stopped?

 

I'd contact $newISP for a status update on this.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


neb

neb

2857 posts

Uber Geek

Trusted
Lifetime subscriber

  #2566366 17-Sep-2020 00:19
Send private message quote this post

freitasm:

neb: AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

 

 

And the guy says the $newISP ADSL doesn't do voice? And services stopped?

 

I'd contact $newISP for a status update on this.

 

 

They definitely do voice, $newISP confirmed this on sign-up and I just checked their web site. Yeah, emailed $newISP earlier today.

Jase2985
9938 posts

Uber Geek

Lifetime subscriber

  #2566384 17-Sep-2020 06:50
Send private message quote this post

why would you change ADSL service providers then get fiber?

 

Just keep the old ADSL connection and order fiber with the new provider. the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

 

chorus will ask after the fiber install if you want the copper feed removed.


nztim
800 posts

Ultimate Geek

Subscriber

  #2566395 17-Sep-2020 07:21
Send private message quote this post

Jase2985:

 

why would you change ADSL service providers then get fiber?

 

Just keep the old ADSL connection and order fiber with the new provider. the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

 

chorus will ask after the fiber install if you want the copper feed removed.

 

 

That would have made the most sense


Bung
3438 posts

Uber Geek

Subscriber

  #2566401 17-Sep-2020 07:31
Send private message quote this post

freitasm:

Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?



Sometimes is gets compressed. Neighbour's modem died and Spark wouldn't send another unless they moved to fibre. Before the scoping appointment occurred a pair of contractors turned up and said they were there to do the job. Luckily they were able to reach various compromises on how it was done as it happened.

 
 
 
 


neb

neb

2857 posts

Uber Geek

Trusted
Lifetime subscriber

  #2567094 17-Sep-2020 18:37
Send private message quote this post

Guys, this isn't a McDonalds where you can mix and match menu options and choose whether you have pickles and what sides you'd prefer. You phone them up and order fibre, they tell you they'll first switch you from your existing ADSL to their ADSL and then once you're on their system upgrade you to fibre. The only thing you have any say in is whether you get cheap fibre or more expensive fibre.

Jase2985
9938 posts

Uber Geek

Lifetime subscriber

  #2567115 17-Sep-2020 19:24
Send private message quote this post

neb: Guys, this isn't a McDonalds where you can mix and match menu options and choose whether you have pickles and what sides you'd prefer. You phone them up and order fibre, they tell you they'll first switch you from your existing ADSL to their ADSL and then once you're on their system upgrade you to fibre. The only thing you have any say in is whether you get cheap fibre or more expensive fibre.

 

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

 

ive just done it, and if a provider told me i couldnt i would go somewhere else.


neb

neb

2857 posts

Uber Geek

Trusted
Lifetime subscriber

  #2567116 17-Sep-2020 19:32
Send private message quote this post

Jase2985:

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

 

 

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

andrewNZ
2294 posts

Uber Geek


  #2567119 17-Sep-2020 19:41
Send private message quote this post

In my family, my mother IS the hazard...




Electrician.

 

Location: Dunedin

 

 


ratsun81
320 posts

Ultimate Geek

Subscriber

  #2567122 17-Sep-2020 20:03
Send private message quote this post

neb:
Jase2985:

 

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

 

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

 

Im not sure which book you have been reading but the common advice on GZ has always been:

 

Dont do internet with Utility providers. 

 

Dont move a connection if all you want is a new one, order a new one and let it happen naturally. 

 

 

 

 


Goosey
2005 posts

Uber Geek

Lifetime subscriber

  #2567127 17-Sep-2020 20:27
Send private message quote this post

Ima bit confused....  hows this "another chorus story"?

 

:-) 

 

 


Jase2985
9938 posts

Uber Geek

Lifetime subscriber

  #2567232 18-Sep-2020 03:24
Send private message quote this post

neb:
Jase2985:

 

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

 

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

 

its less complicated and the way you have said

 

one visit for chorus to install fiber. confirm its working. the way you have done is it not the way to minimize hazards.

 

you dont even need to be there for them to remove the old copper.


traderstu
217 posts

Master Geek


  #2567282 18-Sep-2020 09:41
Send private message quote this post

Jase2985:

 

the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

 

 

I guess you pay for a months ADSL that you don't need if you do it this way.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09


Kiwrious lab-in-the-pocket kit designed for schoolchildren
Posted 28-Aug-2020 09:03


Fitbit introduces Sense, its most advanced health smartwatch
Posted 26-Aug-2020 10:14



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.