Another Chorus story

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neb

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#275921 17-Sep-2020 00:01

So Mother NEB is switching to fibre, for which the first step is switching from $oldISP to $newISP ADSL, and then to $newISP fibre. Today someone claiming to be from Chorus showed in an unmarked van with no ID and not wearing a mask, went into the room where the existing modem/router is while not touching the three(!!) modem/routers that arrived the previous day by courier, and now neither her phone nor Internet work any more. He apparently didn't touch anything, although he did tell her that $newISP doesn't provide phone/internet service (it's not a standard ISP but a utilities company that also does other things).

She was worried that it wasn't anyone really from Chorus, but I said that with that description of his performance he couldn't be working for anyone but Chorus.

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BDFL - Memuneh
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#2566359 17-Sep-2020 00:05

Have Mother NEB ordered the fibre product yet?

If she moved ADSL from $oldISP to $newISP the landline would've been disconnected unless she explicitly asked for a naked service and requested the landline to be with old provider. If she ordered fibre the $newISP could very well have requested copper to be disconnected.

Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?

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neb

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#2566362 17-Sep-2020 00:12

freitasm:
Have Mother NEB ordered the fibre product yet?

If she moved ADSL from $oldISP to $newISP the landline would've been disconnected unless she explicitly asked for a naked service and requested the landline to be with old provider. If she ordered fibre the $newISP could very well have requested copper to be disconnected.

Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?

AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

freitasm

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#2566363 17-Sep-2020 00:13

neb: AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

And the guy says the $newISP ADSL doesn't do voice? And services stopped?

I'd contact $newISP for a status update on this.

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neb

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#2566366 17-Sep-2020 00:19

freitasm:
neb: AFAIK that's it. The fibre part hasn't even started yet, this is just switching from $oldISP ADSL to $newISP ADSL, and it's internet + voice.

And the guy says the $newISP ADSL doesn't do voice? And services stopped?

I'd contact $newISP for a status update on this.

They definitely do voice, $newISP confirmed this on sign-up and I just checked their web site. Yeah, emailed $newISP earlier today.

Jase2985

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#2566384 17-Sep-2020 06:50

why would you change ADSL service providers then get fiber?

Just keep the old ADSL connection and order fiber with the new provider. the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

chorus will ask after the fiber install if you want the copper feed removed.

nztim

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#2566395 17-Sep-2020 07:21

Jase2985:

why would you change ADSL service providers then get fiber?

Just keep the old ADSL connection and order fiber with the new provider. the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

chorus will ask after the fiber install if you want the copper feed removed.

That would have made the most sense

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Bung

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#2566401 17-Sep-2020 07:31

freitasm:
Chorus would have sent someone to do a scope/plan and then someone else later to do the install. Are you sure you know the whole story?

Sometimes is gets compressed. Neighbour's modem died and Spark wouldn't send another unless they moved to fibre. Before the scoping appointment occurred a pair of contractors turned up and said they were there to do the job. Luckily they were able to reach various compromises on how it was done as it happened.

neb

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#2567094 17-Sep-2020 18:37

Guys, this isn't a McDonalds where you can mix and match menu options and choose whether you have pickles and what sides you'd prefer. You phone them up and order fibre, they tell you they'll first switch you from your existing ADSL to their ADSL and then once you're on their system upgrade you to fibre. The only thing you have any say in is whether you get cheap fibre or more expensive fibre.

Jase2985

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#2567115 17-Sep-2020 19:24

neb: Guys, this isn't a McDonalds where you can mix and match menu options and choose whether you have pickles and what sides you'd prefer. You phone them up and order fibre, they tell you they'll first switch you from your existing ADSL to their ADSL and then once you're on their system upgrade you to fibre. The only thing you have any say in is whether you get cheap fibre or more expensive fibre.

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

ive just done it, and if a provider told me i couldnt i would go somewhere else.

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#2567116 17-Sep-2020 19:32

Jase2985:
umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

andrewNZ

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#2567119 17-Sep-2020 19:41

In my family, my mother IS the hazard...

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#2567122 17-Sep-2020 20:03

neb:
Jase2985:

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

Im not sure which book you have been reading but the common advice on GZ has always been:

Dont do internet with Utility providers.

Dont move a connection if all you want is a new one, order a new one and let it happen naturally.

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#2567127 17-Sep-2020 20:27

Ima bit confused.... hows this "another chorus story"?

:-)

Jase2985

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#2567232 18-Sep-2020 03:24

neb:
Jase2985:

umm no you can do it by ordering just fiber with the new provider, you just dont tell them what service you have at the property

And then I get to do several multi-hour round trips to Mother Neb's to try and sort things out every time there's a complication. This would work fine if it was my own property, but in this case I wanted to do things by the book with the least number of potential hazards.

its less complicated and the way you have said

one visit for chorus to install fiber. confirm its working. the way you have done is it not the way to minimize hazards.

you dont even need to be there for them to remove the old copper.

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#2567282 18-Sep-2020 09:41

Jase2985:

the new provider wont even care there is ADSL there. they will install fiber and you will end up with both services installed and working. once fiber is working you cancel ADSL.

I guess you pay for a months ADSL that you don't need if you do it this way.

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