Internet connection stopped then starts again

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Mudz12

71 posts

Master Geek

#27678 3-Nov-2008 20:35

Hi guys,

Im having problems with my router, im loosing connection for a few second then have it back again. I had a porblem similar to this earlier this year when a very helpful telecom guy rang me up and fixed the problem by changing the speed into my line. That fixed that problem so I dont think it is the same thing.

I hava a four port dlink 504t modem/router connect to four port wireless asus router. At the moment i use my 504t as router with DHCP etc and using the asus as n access point. Im thinking of swapping that around but not sure if that will work i will do that soon let you know how that goes. These problems only started happening when i recently upgraded my laptop and connect wirelessly through usb wireless adapter.

Any help would be appretiated.

thanks

Matty

Mudz - Software Developer

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#175573 3-Nov-2008 22:08

Has your line been split or are you running filters? If it's filters, have you (or someone else) accidentally plugged a non-filtered device into one of your telephone sockets?

Mudz12

71 posts

Master Geek

#175656 4-Nov-2008 11:39

Yes i have checked all filters they are all plugged in to each device. Could one be faulty?

Mudz - Software Developer

nate

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#175668 4-Nov-2008 12:10

Mudz12: Yes i have checked all filters they are all plugged in to each device. Could one be faulty?

Could be, unplug all the devices plugged into a phone socket just leaving the modem plugged in. If this fixes your issue it will be one of the filters.

If not, we'll have to try something else.

Mudz12

71 posts

Master Geek

#175681 4-Nov-2008 12:59

ok i tried that, has done the same thing. so that didnt work

Mudz - Software Developer

cisconz

cisconz
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#175709 4-Nov-2008 13:54

Your port at the exchange needs to be reset. Call telecom and aske them to do it.

Hmmmm

Mudz12

71 posts

Master Geek

#175722 4-Nov-2008 14:45

ok i rang up she said nothing wrong with port. She mention i had a high upstream, could be to do with file sharing limewire etc. I have limewire off, but i turned off windows media sharing and Orb which i have been using, see if that makes a difference

Mudz - Software Developer

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Mudz12

71 posts

Master Geek

#175773 4-Nov-2008 17:27

No still doing it

Mudz - Software Developer

cisconz

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#176112 5-Nov-2008 14:03

Just because they say there is nothing wrong with the port doesnt mean their diagnosis is correct.
Get them to reset it anyway.
If it still is not working properly get them to do a port change.

Hmmmm

Mudz12

71 posts

Master Geek

#176136 5-Nov-2008 15:52

Hmm ill try, i hate ringing up xtra though their so hopeless.I did try connection dlink router to xbox live this afternoon and only had one dropout while playing, which was much better than i have been having lately. Computer?

Mudz - Software Developer

cisconz

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#176169 5-Nov-2008 18:31

There are only a few possibilities, bad port, bad modem and bad cable are the main ones.
Bad Port - Not yet ruled out.
Bad Modem - Was working fine so possible but unlikely.
Bad Cable - Possible but still telecom's issue.

For them reseting or changing the port is the cheapest diagnostic (There will be a tech at the exchange most days).
Sending a tech out is the next solution

Hmmmm

gi99a

32 posts

Geek

#176192 5-Nov-2008 20:31

cisconz: There are only a few possibilities, bad port, bad modem and bad cable are the main ones.
Bad Port - Not yet ruled out.
Bad Modem - Was working fine so possible but unlikely.
Bad Cable - Possible but still telecom's issue.

For them reseting or changing the port is the cheapest diagnostic (There will be a tech at the exchange most days).
Sending a tech out is the next solution

You guys are missing the point and just looking to blame Telecom only... having insist on a tech could potentially cost Mudz a call out fee.

Mudz says:

"These problems only started happening when i recently upgraded my laptop and connect wirelessly through usb wireless adapter"

You should be asking where the disconnection occurs...

Mudz, can you confirm if it is the wireless connection or is it the ADSL connection, e.g. does the ADSL light on the modem flash, then go out and reappear later? or do you notice the "wifi" connection disconnecting?

Have you tried reverting back to your pre-laptop set up to see if it still does it?

Try removing all devices plugged into jackpoints (including filters) and use only the 504T plugged in with a standard phone cord. Then connect to that using ethernet and test the connection (and monitor the ADSL light also).

Let us know how it is goes.

If at first you don't succeed; call it version 1.0

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Mudz12

71 posts

Master Geek

#176200 5-Nov-2008 21:15

ive plugged it into xbox live just by itself and adsl light drops out every 20 - 30 min of playing, it flashes then comes back on.

is thier a way monitoring how many drop outs i have without me being their?

Mudz - Software Developer

Mudz12

71 posts

Master Geek

#176213 5-Nov-2008 21:40

This was in my modem logs.

Jan 1 12:00:38> PPPoA Connect with IP Address 222.153.99.24
Jan 1 12:00:38> PPPoA Connection Successfully Established
Jan 1 12:00:38> PPPoA Connect with Gateway IP Address: 222.155.48.1
Jan 1 12:46:42> DSL out of sync
Jan 1 12:46:51> DSL Carrier is down
Jan 1 12:47:02> DSL in Sync
Jan 1 12:47:11> DSL Carrier is up
Jan 1 12:47:11> sar read trained mode (1)(ADSL_G.dmt)
Jan 1 12:47:12> PPPD Terminated Through Signal
Jan 1 12:47:13> Connection terminated.
Jan 1 12:47:13> pingStat 2, oamHdr 230 result 0
Jan 1 12:47:13> pingStat 2, oamHdr 200 result 0

Mudz - Software Developer

gi99a

32 posts

Geek

#176260 6-Nov-2008 09:51

thanks mudz. ok, we have established it is the ADSL signal, and not your set up (even tho u said it started happening at time of your upgrade???). Sorry Cisco, I just wanted to make sure we got to the actual symptom, unless you are telepathic ;-)

As long as you have it down to the basics, i.e. no other devices plugged in and only the 504t with your puter or xbox connected by standard cord (no filter) and no extension cords, that would rule out any local interference. Also, make sure u have no other device connected into your line such as a monitored burglar alarm as some of those things poll fairly frequently which is basically like using a phone. If this is the case, you will need to filter that alarm, either by getting a Telecom tech out and installing a "splitter" or ask your alarm compnay for advice.

If that is not the case and you still experience dropouts, before referring to Telecom, is it possible to borrow another ADSL modem?

Otherwise, stay in touch with the helpdesk because they have a system which will monitor your line for dropouts.

Good luck

If at first you don't succeed; call it version 1.0

Mudz12

71 posts

Master Geek

#176368 6-Nov-2008 18:46

Hey good news,

I hooked up my standard DSL-502T router and have not had a drop out so far. So must of been the 504t router doing something.

Mudz - Software Developer

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