Fibre outage in Hamilton (30th September) Ultra Fast Fibre

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Wakrak

368 posts

Ultimate Geek

#277182 30-Sep-2020 18:29

If anyone else is experiencing loss of signal on the ONT in the Hamilton area (I'm with Slingshot), apparently Ultra Fast is doing some maintenance:

"In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:03 NZDT
Scheduled - We are upgrading a fibre distribution hub (cabinet) that feeds a large number of services in the Hamilton area. These services will have an outage of up to 17 hours between 18:00 Wednesday 30 September 2020, to 12:01 Thursday 01 October. Services will start coming back online throughout this window.

We apologise for any inconvenience this may cause. If you have any problems with your service after this change window ends, please get in touch with your broadband service provider".

Thankfully I jumped on the Kogan $1 simcard deal for 32gb a month.

cws82us

769 posts

Ultimate Geek

#2576689 30-Sep-2020 18:37

Network Maintenance in Hamilton West

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:03 NZDT

Scheduled - We are upgrading a fibre distribution hub (cabinet) that feeds a large number of services in the Hamilton area. These services will have an outage of up to 17 hours between 18:00 Wednesday 30 September 2020, to 12:01 Thursday 01 October. Services will start coming back online throughout this window.

We apologise for any inconvenience this may cause. If you have any problems with your service after this change window ends, please get in touch with your broadband service provider.

Link for this info is on https://ultrafastfibre.statuspage.io/

The Biggest and the Best.

Monza

271 posts

Ultimate Geek

#2577199 1-Oct-2020 12:34

Completed - The scheduled maintenance has been completed.
Oct 1, 09:30 NZDT

Looks like they finished quite a few hours early....

taneb1

437 posts

Ultimate Geek

Trusted

Trustpower

#2577209 1-Oct-2020 12:56

RSP's would have received notification 2-3 weeks in advance of the work happening with the individual connections that would be impacted.

Up to your ISP if they let you know of the work or not, I would have hoped most providers would let the customers know given the length of the work.

Any comments made are my personal views and does not represent those of my employer

Wakrak

368 posts

Ultimate Geek

#2577214 1-Oct-2020 13:11

taneb1:

Up to your ISP if they let you know of the work or not, I would have hoped most providers would let the customers know given the length of the work.

Yes was somewhat surprised not to receive some sort of warning from Slingshot, considering as you said, the possible length of time to complete and the amount of customers that may be affected.

Not too bad though. Woke up this morning (6.30am) and it was up and running.

atomeara

279 posts

Ultimate Geek

#2579348 5-Oct-2020 08:02

I got notice for UFF for my customers for this event.

Chorus/LFC's are pretty good at letting the ISPs know about both planned and unplanned events, however there seem to be a lot of ISPs/RSPs who don't do a good job in this space, even internally and around faults.

I recall one event at Muriwai Beach in Auckland where Chorus put out a rather late event for a fibre cable move due to road works, that took down all broadband and cell towers. I let the community know in advance, some of them contacted Spark even during the event when all broadband and the Spark cell site was down, and Spark were saying nothing is wrong and they don't know about anything.