RJ11 behind a ONT-300

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robsonde

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#280162 30-Nov-2020 13:49

Looking at my parents new UFB install...

There is a RJ11 wire loop coming out from behind the ONT and going back to behind the ONT.

This is a spark ONT-300

The cable is not plugging into the ONT itself but the box behind the ONT.

trig42

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#2613372 30-Nov-2020 13:50

Is it to connect the home phones to Fibre?

hio77

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Lizard Networks

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#2613376 30-Nov-2020 13:53

Photo would be ideal?

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cyril7

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#2613378 30-Nov-2020 14:02

Hi, that will be the voice/POTS line going to the rest of the house phone wiring. On the fibre cassette that the type 300 ONT sits on, there is an RJ45 on the lower edge that connects to the rest of the house phone circuit. An RJ11-RJ11 patch lead can be connected to either the POTS ATA on the bottom edge of the ONT or to the ATA in the RGW to light up the house phones with service.

Cyril

kiwiharry

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#2623531 17-Dec-2020 23:26

Hi.

My auntie has today moved into a house that has a Model 300 ONT. I've never seen this type before but a search online has sort of got me on the right path.

Issue #1 - Looks like previous owners have taken the power supply for the ONT, so wasn't able to get them up and running today. Will look at trying to get a power supply tomorrow from Jaycar.

Issue #2 - As per this pic, there is 1 cable that is coming directly out of the housing which the ONT attaches to.

There is also another RJ11 patch cable plugged into the bottom of that housing. I'm assuming from the posts above that this is what livens up the BT sockets in the house?

So what is the RJ11 coming out of the top for?

My auntie doesn't speak much english and unfortunately her son who may know more about their services has been critically ill in hospital for the past 10 days. A family friend spoke to their ISP last week and he said they told him to "just plug in the modem and your phone should start working." He's now asked me to help sort it out.

EDIT - Sorry got confused where the RJ11's were. Both are coming from the housing behind the ONT.

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snnet

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#2623534 18-Dec-2020 00:06

kiwiharry:

Hi.

My auntie has today moved into a house that has a Model 300 ONT. I've never seen this type before but a search online has sort of got me on the right path.

Issue #1 - Looks like previous owners have taken the power supply for the ONT, so wasn't able to get them up and running today. Will look at trying to get a power supply tomorrow from Jaycar.

Issue #2 - As per this pic, there is 1 cable that is coming directly out of the housing which the ONT attaches to.

There is also another RJ11 patch cable plugged into the bottom of that housing. I'm assuming from the posts above that this is what livens up the BT sockets in the house?

So what is the RJ11 coming out of the top for?

My auntie doesn't speak much english and unfortunately her son who may know more about their services has been critically ill in hospital for the past 10 days. A family friend spoke to their ISP last week and he said they told him to "just plug in the modem and your phone should start working." He's now asked me to help sort it out.

EDIT - Sorry got confused where the RJ11's were. Both are coming from the housing behind the ONT.

If you tell us the ISP we can let you know how to connect the phone to make it work at least beside the ONT/Router. It's either going to come from the ONT RJ11 at the bottom (the grey port with nothing in it right now I believe) or the router's phone port/s

RunningMan

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#2623550 18-Dec-2020 07:19

kiwiharry:Issue #1 - Looks like previous owners have taken the power supply for the ONT, so wasn't able to get them up and running today. Will look at trying to get a power supply tomorrow from Jaycar.

Report this via your ISP to get a new one sent from the LFC.

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BMarquis

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Chorus

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#2623554 18-Dec-2020 07:22

You can request our power supply to be sent to you with this form:
https://www.chorus.co.nz/contact/ont-replacement

kiwiharry

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#2623557 18-Dec-2020 07:28

snnet:
If you tell us the ISP we can let you know how to connect the phone to make it work at least beside the ONT/Router. It's either going to come from the ONT RJ11 at the bottom (the grey port with nothing in it right now I believe) or the router's phone port/s

.

I'm heading back to her house later this morning so will find out.

But curious to know what the extra rj11 that is hardwired into the top of the unit would have been used for?

If you can't laugh at yourself then you probably shouldn't laugh at others.

kiwiharry

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#2623558 18-Dec-2020 07:31

BMarquis: You can request our power supply to be sent to you with this form:
https://www.chorus.co.nz/contact/ont-replacement

Thanks for that. Will order a replacement but I do really want to get my aunties phone up and running today.

If you can't laugh at yourself then you probably shouldn't laugh at others.

RunningMan

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#2623559 18-Dec-2020 07:33

It is probably to reconnect the various phone jacks around the house.

kiwiharry

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#2623743 18-Dec-2020 10:58

We are all sorted with the phones. It turns out they didn't have fibre at old house and their B315 modem actually runs on a sim. I thought it was some sort of battery cover but when I opened it saw the Sim card and put 2 and 2 together. Plugged phone into modem and bingo. No connection to Fibre required.

One for my book of knowledge.

If you can't laugh at yourself then you probably shouldn't laugh at others.