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Forums › New Zealand Broadband › Vodafone Customer Service and UFB
broonie27

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#280591 26-Dec-2020 19:10
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I'm currently on a Vodafone cable broadband connection and am looking to upgrade to UFB. For years I've been saying I wanted to get off Vodafone due to their poor customer service but recently I had to call them a couple of times and they answered on first ring and were quite helpful.

Have others seen an improvement in Vodafone support or was I just lucky?

Is their UFB product any worse than other providers?

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Goosey
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  #2627003 26-Dec-2020 19:32
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Fibre is just as good as others.... customer service... well.... no. 

 

thats my open onion on it. 



DjShadow
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  #2627004 26-Dec-2020 19:42
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I'd recommend 2degrees broadband, if being behind CG-NAT won't cause you any problems then they are great 

snnet
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  #2627014 26-Dec-2020 20:14
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I suspect vodafone are being more helpful with their fibre product when moving away from cable because it sounds like they are planning to decommission their cable network (given you can't sign up to it anymore)

 

Would I use them as an ISP? hell no



DjShadow
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  #2627018 26-Dec-2020 20:22
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They have in the past few months re-added the option to sign-up to HFC again

Lias
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  #2627025 26-Dec-2020 21:04
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There customer service these days is .. variable .. which arguably is an improvement from perpetually awful. 




I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

quickymart
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  #2627038 26-Dec-2020 22:04
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I think you were just lucky. You'd be hard-pressed to find anyone on here who will recommend them based on their customer service.

 

Well, maybe this guy: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239523&page_no=1#2064727

 

 

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