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jords12

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#28198 22-Nov-2008 13:56
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Hi... 

So I'm currently on the red network with Vodafone, reasonably happy with the speeds I'm getting (when the exchange isn't overloaded so off-peak, I can get 1.2mb/s).

However Vodafone's plans seem to be getting increasingly crappy, and not being able to buy data blocks apart from their lame and overpriced 'double your data' thing is starting to get on my neves so I've been trying to switch to Slingshot's new The next Big thing 3 plan. (Which, im fairly sure, is resold vodafone red network wholesale but with far better prices it seems).

Well it seems that not only is that plan not actually being offered until janurary/feburary (not mentioned anywhere I can see on their website), but that we cannot even switch to slingshot's current plans from vodafone because, it seems, there is no agreement in place to switch the phone line to slingshot from vodafone (possibly only if your already on the red network).

According to Slingshot the only way I can switch my phone line from vodafone is to switch to telecom first. According to them this would be expensive because I would need to pay a $50 connection fee and one month of phone line service so $92 in total.

I was certainly not informed when switching my home phone from telecom to vodafone about 12 months ago that I would not be able to directly switch to another ISP and phone provider - and there is no such note or warning on vodafone's site: http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/std_adp.php?p_faqid=5420

This seems very anti competitive to me and I can't claim to know a lot about the legal situation for the telecommunications companies but I was under the impression that it would acutally be illegal to refuse to give up home phone line and number to anyone but telecom.

Does anyone know more about this? Is there really no other way to switch to slingshot without paying $92? Is this the case for all vodafone home phone line customers, or just the ones on the red network?

Thanks,
Jordan

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hellonearthisman
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  #179419 22-Nov-2008 14:40
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Yes, it is the Red Network that Slingshot is reselling and that's a bit rough.
Why is telecom taking any money in this deal, 
should it not be direct biz between Slingshot and Vodafone.



jords12

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  #179433 22-Nov-2008 16:10
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I think the problem is that only telecom has a agreement with vodafone for switching the home phone away from vodafone. So essentially they have a monopoly on transferring the phone line if your currently using vodafone...

raytaylor
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  #179441 22-Nov-2008 16:31
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Does vodafone's red network provide a pots line?
They may be supplying a chorus landline bonded with vodafones dsl equipment maybe?

Or it could be a problem with the number portability




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jords12

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  #179442 22-Nov-2008 16:35
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Yeah, I have a POTS line. The only real difference as far as i know is that I'm connected to vodafone adsl/phone equipment which can handle ADSL2+.
I don't think vodafone is offering naked broadband on the red network.

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  #179444 22-Nov-2008 16:45
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hellonearthisman: Yes, it is the Red Network that Slingshot is reselling and that's a bit rough.
Why is telecom taking any money in this deal, 
should it not be direct biz between Slingshot and Vodafone.


I don't think it's Telecom trying to make money. It's the ISPs not having the infrastructure in place to do the things.

It surprises me you can't transfer from Vodafone to Slingshot's new plans since Slingshot is actually selling Vodafone's network services, so it should be just between the two.




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jords12

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  #179470 22-Nov-2008 19:19
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I think the issue is that slingshots red network plans arent actually live yet and won't be until janurary or feburary according the the customer support guy I talked to today. So if i  could switch to slingshot now I would have to go back to the telecom equipment.
However it's still very annoying that there is no way to switch directly... does anyone know if Xnet or other isp's could be direcly switched to or am I forced to use telecom for a month?

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richms
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  #179505 22-Nov-2008 21:37
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Just get a new install and then cancel the old ihug connection, cheaper then shifting via telecom since they are free connections if you go on a 12 month term with most places.




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jords12

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  #179511 22-Nov-2008 21:59
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richms: Just get a new install and then cancel the old ihug connection, cheaper then shifting via telecom since they are free connections if you go on a 12 month term with most places.

That would require changing our phone number right? Would prefer to not  have to do that.

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  #179522 22-Nov-2008 23:27
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Port your number somewhere else like 2talk in the interum?




Richard rich.ms

hellonearthisman
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  #179914 24-Nov-2008 15:24
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Slingshot responded here. http://forums.slingshot.co.nz/viewtopic.php?p=21645#21645

Quote: Basically it's a matter of the process not being built yet.

As new (two) networks get rolled out at fairly high pace some bits of the process get missed.

But yes, I agree that switching from Vodafone LLU to Telecom Resold service should be easier.

It's actually in Telecoms interests to make it easier (and cheaper).
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jords12

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  #180111 24-Nov-2008 23:35
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yeah i read that thanks for pointing it out anyway :D

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  #180142 25-Nov-2008 09:06
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From what I understood at the start of this year, is that Telecom was putting a system in place that allowed network jumping without any major issue, but every time I asked Vodafone and Xnet about this (I had been on both ISP's around the time I asked) they said Telecom was holding up the system from being put into place but once it was done it would be an easy pricess to change networks.
Now it seems its the ISP's potentially causing hassles in getting things done....

Whos to be believed really........  in saying all this, Im wanting to switch networks myself very soon and forsee I'll be in the same boat of having to switch back to Telecom and then to the new provider at cost to me.





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