Urgent need for Replacement ONT Power Supply

Forums › New Zealand Broadband › Urgent need for Replacement ONT Power Supply

networkn

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#284285 12-Apr-2021 10:00

So, a client of ours has had their ONT PSU removed when a subtenant moved out over the weekend and they are basically being uncooperative in returning it.

I checked and Chorus said they would deliver one within 2-4 working days, which is a long time with no internet.

Is there a way to get another one, either through Chorus, or buy one from elsewhere, that will work?

We are in Auckland

@chorusnz we would be happy to pay an urgent fee for same-day delivery or come and collect it from a dispatch centre?

Cheers

Scott3

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#2691221 12-Apr-2021 10:04

8 pin plug?

https://www.jaycar.co.nz/12v-dc-2-25a-nbn-ufb-replacement-power-supply-8-pin-molex-plug/p/MP3538

dan

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#2691222 12-Apr-2021 10:05

i should have a spare ONT AC Adapater for the first model ONT. you could have it but i would need your replacement once you get it

you could pick it up from Henderson if needed

OzoneNZ

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#2691230 12-Apr-2021 10:24

Same as above, I have a spare adapter for the type 100/200 Chorus ONTs on the North Shore if needed

nztim

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#2691232 12-Apr-2021 10:32

If the Client has the appropriate SLA with their connection it will be delivered by Chorus within the SLA timeframe Businesses shouldn’t be buying rock bottom internet

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

networkn

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#2691254 12-Apr-2021 10:43

Thanks, we are heading to Jaycar.

timmmay

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#2691255 12-Apr-2021 10:43

I found Chorus pretty quick to deliver in practice, 1 or 2 days I think, or go to Jarcar to buy one in person.

networkn

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#2691257 12-Apr-2021 10:46

nztim: If the Client has the appropriate SLA with their connection it will be delivered by Chorus within the SLA timeframe Businesses shouldn’t be buying rock bottom internet

I'd argue that Chorus should have a faster dispatch option for PSU's. We have had a number of these type of instances, with around 4 that have just died.

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quickymart

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#2691269 12-Apr-2021 10:58

Use that at your own risk though - you're liable if the ONT is damaged.

They're sent out by overnight courier - how much quicker can it be sent?

networkn

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#2691272 12-Apr-2021 11:02

quickymart:

Use that at your own risk though - you're liable if the ONT is damaged.

They're sent out by overnight courier - how much quicker can it be sent?

That assumes they dispatch today and delivery occurs tomorrow with no delays.

Chorus Estimate 2-4 working days.

I have ordered a replacement one anyway, we will replace it with the proper on once it's arrived.

Chorusnz

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#2691337 12-Apr-2021 12:02

@networkn

We don't have a location to obtain a replacement cable in person, however we do send out new cables daily. It will be sent out the same day if the request is received before 3pm.

It is also worth mentioning that we do have a premium business service which offers guaranteed service time frames.

Cheers. ^DR

Jase2985

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#2691516 12-Apr-2021 16:05

networkn:

nztim: If the Client has the appropriate SLA with their connection it will be delivered by Chorus within the SLA timeframe Businesses shouldn’t be buying rock bottom internet

I'd argue that Chorus should have a faster dispatch option for PSU's. We have had a number of these type of instances, with around 4 that have just died.

please argue it for me i want to know why you think that when whom ever is likely paying for the cheapest plan.