Trustpower DNS issues

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xpd

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#288280 18-Jun-2021 07:47

Anyone else on Trustpower having DNS issues this morning ?

Seems to be flakey as hell, switch to Google DNS and everythings fine.

Only using TP because staying at friends down at Papamoa - not my choice of provider :D

XPD / Gavin

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MrsteveO

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#2730476 18-Jun-2021 08:16

Hi. Afraid so. Having issues in Cambridge also. Also tried Google's servers but its not ideal for me. I would contact TrustPower but I cant stand having to go through their checklist before theyll even entertain the idea that the issue is actually at their end.

MrsteveO

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#2730479 18-Jun-2021 08:39

Planned overnight maintanence has run overtime and is affecting the Waikato so possibly causing issues in Papamoa.

taneb1

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#2730485 18-Jun-2021 08:59

Morning all,

We are currently looking into a few different issues this morning, apologies for the inconvenience.

A fix was put in place for about 15 minutes ago for one of the known faults impacting customers in the BOP / Waiato region.

If you are still having issues, can you please send me a PM with a Account Number (Or Address) and a breakdown of your issue and I can get one of the team to take a look

Thanks,

Tane

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taneb1

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#2730504 18-Jun-2021 09:11

A second fix related to issues with our DNS servers was also just put in place, I believe all issues should now be resolved and everything should be back up and running.

Please feel free to PM me if you have any further issues. Thanks, Tane

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xpd

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#2730563 18-Jun-2021 11:11

Seems good now, thanks :)

XPD / Gavin

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