About 2 hours. Another hour if they forget the PTR you requested :)

SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

🤣 I've been waiting since the 16th June...

That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(

CYaBro:

 

SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

 

🤣 I've been waiting since the 16th June...

 

That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(

 

I would chase them up, it shouldn't take this long at all!

SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

You can ask for a PTR change on a static address?

I am with 2degrees and would love this.

sparkz25:

I would chase them up, it shouldn't take this long at all!

decibel:

 

You can ask for a PTR change on a static address?

 

I am with 2degrees and would love this.

 

I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.

The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.

SirHumphreyAppleby:

 

decibel:

 

You can ask for a PTR change on a static address?

 

I am with 2degrees and would love this.

 

 

I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.

 

The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

Not saying it's right, but just to context that

hio77:

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

 

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

 

Not saying it's right, but just to context that

 

L1 should be able to

A: verify the IP belongs to the requestor

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

C: have access to a web portal to make this change which automatically submits it to the DNS server

No excuses :)

Sadly while this is an ideal world its not the case in most instances 

nztim:

 

hio77:

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

 

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

 

Not saying it's right, but just to context that

 

 

L1 should be able to

 

A: verify the IP belongs to the requestor

 

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

 

C: have access to a web portal to make this change which automatically submits it to the DNS server

 

No excuses :)

 

Sadly while this is an ideal world its not the case in most instances 

 

Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.

nztim:

 

L1 should be able to

 

A: verify the IP belongs to the requestor

 

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

 

C: have access to a web portal to make this change which automatically submits it to the DNS server

 

No excuses :)

 

Sadly while this is an ideal world its not the case in most instances 

 

My experience with level 1 support across many ISPs is that you're 50/50 whether they can even read the script in front of them, let alone understand anything vaguely technical :P

Well maybe they saw this post as I've now got my static IP address! 😎

hio77:

 

Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.

 

Comes down to paying for a less skilled/paid person in that L1 job

nztim:

hio77:

Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.

Comes down to paying for a less skilled/paid person in that L1 job

BarTender:

nztim:

Comes down to paying for a less skilled/paid person in that L1 job

Which comes from a race to the bottom on unlimited broadband plans.

BarTender:

nztim:

Comes down to paying for a less skilled/paid person in that L1 job

Which comes from a race to the bottom on unlimited broadband plans.