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CYaBro

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#288521 6-Jul-2021 10:41
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What would you consider a reasonable time frame to have to wait for your ISP to provide a static IP address on your fibre connection?


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SirHumphreyAppleby
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  #2739558 6-Jul-2021 10:44
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About 2 hours. Another hour if they forget the PTR you requested :)


CYaBro

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  #2739565 6-Jul-2021 10:58
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SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

 

🤣 I've been waiting since the 16th June...

 

That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(


sparkz25
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  #2739631 6-Jul-2021 11:43
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CYaBro:

 

SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

 

🤣 I've been waiting since the 16th June...

 

That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(

 

 

 

 

I would chase them up, it shouldn't take this long at all!




decibel
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  #2739635 6-Jul-2021 11:49
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SirHumphreyAppleby:

 

About 2 hours. Another hour if they forget the PTR you requested :)

 

 

You can ask for a PTR change on a static address?

 

I am with 2degrees and would love this.


CYaBro

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  #2739637 6-Jul-2021 11:51
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sparkz25:

I would chase them up, it shouldn't take this long at all!


I have! They’re ignoring me now.

If I wasn’t stuck in a 24 month contract I’d be switching providers now.
Certainly will be doing that anyway once the contract is over.

SirHumphreyAppleby
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  #2739642 6-Jul-2021 11:58
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decibel:

 

You can ask for a PTR change on a static address?

 

I am with 2degrees and would love this.

 

 

I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.

 

The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.


hio77
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  #2739646 6-Jul-2021 12:06
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SirHumphreyAppleby:

 

decibel:

 

You can ask for a PTR change on a static address?

 

I am with 2degrees and would love this.

 

 

I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.

 

The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.

 

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

 

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

 

 

 

Not saying it's right, but just to context that





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




nztim
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  #2739651 6-Jul-2021 12:14
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hio77:

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

 

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

 

Not saying it's right, but just to context that

 

 

L1 should be able to

 

A: verify the IP belongs to the requestor

 

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

 

C: have access to a web portal to make this change which automatically submits it to the DNS server

 

No excuses :)

 

Sadly while this is an ideal world its not the case in most instances 





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hio77
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  #2739658 6-Jul-2021 12:21
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nztim:

 

hio77:

 

The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.

 

Internally within a provider, this can create a situation where it takes awhile to end up with the right team.

 

Not saying it's right, but just to context that

 

 

L1 should be able to

 

A: verify the IP belongs to the requestor

 

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

 

C: have access to a web portal to make this change which automatically submits it to the DNS server

 

No excuses :)

 

Sadly while this is an ideal world its not the case in most instances 

 

 

Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Inphinity
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  #2739674 6-Jul-2021 12:59
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nztim:

 

L1 should be able to

 

A: verify the IP belongs to the requestor

 

B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch

 

C: have access to a web portal to make this change which automatically submits it to the DNS server

 

No excuses :)

 

Sadly while this is an ideal world its not the case in most instances 

 

 

My experience with level 1 support across many ISPs is that you're 50/50 whether they can even read the script in front of them, let alone understand anything vaguely technical :P


CYaBro

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  #2739677 6-Jul-2021 13:10
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Well maybe they saw this post as I've now got my static IP address! 😎


nztim
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  #2739876 6-Jul-2021 19:04
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hio77:

 

Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.

 

 

Comes down to paying for a less skilled/paid person in that L1 job





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BarTender
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  #2739958 6-Jul-2021 21:21
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nztim:

hio77:


Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.



Comes down to paying for a less skilled/paid person in that L1 job


Which comes from a race to the bottom on unlimited broadband plans.




and


hio77
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  #2739959 6-Jul-2021 21:23
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BarTender:
nztim:


Comes down to paying for a less skilled/paid person in that L1 job


Which comes from a race to the bottom on unlimited broadband plans.

Easy when an engineer creates radius magic that can easily be automated!

Atleast till it breaks...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


nztim
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  #2740188 6-Jul-2021 22:04
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BarTender:
nztim:


Comes down to paying for a less skilled/paid person in that L1 job


Which comes from a race to the bottom on unlimited broadband plans.


I have always said internet in New Zealand is too cheap




Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


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