What would you consider a reasonable time frame to have to wait for your ISP to provide a static IP address on your fibre connection?
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About 2 hours. Another hour if they forget the PTR you requested :)
SirHumphreyAppleby:
About 2 hours. Another hour if they forget the PTR you requested :)
🤣 I've been waiting since the 16th June...
That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(
CYaBro:
SirHumphreyAppleby:
About 2 hours. Another hour if they forget the PTR you requested :)
🤣 I've been waiting since the 16th June...
That's when I first made contact and have had a response to say it was scheduled to be done on the 21st but still waiting. :(
I would chase them up, it shouldn't take this long at all!
SirHumphreyAppleby:
About 2 hours. Another hour if they forget the PTR you requested :)
You can ask for a PTR change on a static address?
I am with 2degrees and would love this.
sparkz25:I would chase them up, it shouldn't take this long at all!
decibel:
You can ask for a PTR change on a static address?
I am with 2degrees and would love this.
I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.
The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.
SirHumphreyAppleby:
decibel:
You can ask for a PTR change on a static address?
I am with 2degrees and would love this.
I've had a PTR set with various ISPs, all on residential connections. I haven't used 2degrees, but if they are as good as people claim, it shouldn't be a problem.
The only ISP which didn't offer it was Bigpipe, but they gave it to me anyway after I posted about the omission on Geekzone.
The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.
Internally within a provider, this can create a situation where it takes awhile to end up with the right team.
Not saying it's right, but just to context that
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
hio77:
The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.
Internally within a provider, this can create a situation where it takes awhile to end up with the right team.
Not saying it's right, but just to context that
L1 should be able to
A: verify the IP belongs to the requestor
B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch
C: have access to a web portal to make this change which automatically submits it to the DNS server
No excuses :)
Sadly while this is an ideal world its not the case in most instances
Any views expressed on these forums are my own and don't necessarily reflect those of my employer.
nztim:
hio77:
The Problem with PTR's is often while it's a simple change to add a static ip, that's not exposed to level one reps to do.
Internally within a provider, this can create a situation where it takes awhile to end up with the right team.
Not saying it's right, but just to context that
L1 should be able to
A: verify the IP belongs to the requestor
B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch
C: have access to a web portal to make this change which automatically submits it to the DNS server
No excuses :)
Sadly while this is an ideal world its not the case in most instances
Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
nztim:
L1 should be able to
A: verify the IP belongs to the requestor
B: Be trained in doing a forward lookup to ensure there is a A record in place, which prevents a PTR/A mismatch
C: have access to a web portal to make this change which automatically submits it to the DNS server
No excuses :)
Sadly while this is an ideal world its not the case in most instances
My experience with level 1 support across many ISPs is that you're 50/50 whether they can even read the script in front of them, let alone understand anything vaguely technical :P
Well maybe they saw this post as I've now got my static IP address! 😎
hio77:
Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.
Comes down to paying for a less skilled/paid person in that L1 job
Any views expressed on these forums are my own and don't necessarily reflect those of my employer.
nztim:hio77:Fully Agree However, if you are talking mass market ISP's these days, you have just described a level 2.5~3 rep.
Comes down to paying for a less skilled/paid person in that L1 job
and
BarTender:nztim:Comes down to paying for a less skilled/paid person in that L1 job
Which comes from a race to the bottom on unlimited broadband plans.
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
BarTender:nztim:Comes down to paying for a less skilled/paid person in that L1 job
Which comes from a race to the bottom on unlimited broadband plans.
Any views expressed on these forums are my own and don't necessarily reflect those of my employer.
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