Broadband and VOIP settings Contact Energy Broadband

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Phazir50

35 posts

Geek

#288639 14-Jul-2021 14:29

Hi All.

I have just changed over from 2 Degrees broadband and VOIP phone to the same on Contact Energy fibre Broadband. I have retained my AVM FritzBox 7490 router and so I need to know what the settings are supposed to be for the VOIP connection. The internet part is working well, but so far no phone. I have contacted Contact Broadband for technical assistance, but I am impatient and want to get it sorted ASAP. Please assist.

Cheers

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#2744089 14-Jul-2021 14:34

Who is the phone provider?

Edit: Contact I see when I read it again

Phazir50

35 posts

Geek

#2744107 14-Jul-2021 14:40

Hi.

The phone provider? If you mean who provides the phone service, I was presuming it was Contact Energy, but I found out they use Devoli for their internet and phone services.

Cheers

Linux

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#2744108 14-Jul-2021 14:40

From the contact page

" Yes, we provide homeline services using Voice over Internet Protocol (VoIP). You can add our homeline service from just $10 a month for unlimited national calls not including mobile. Give us a call on 0800 641 502 and we can set this up for you "

Have you called them on the 0800 number?

Phazir50

35 posts

Geek

#2744113 14-Jul-2021 14:43

Hi.

I called earlier and they notified their tech people who are supposed to phone my on my mobile but some 6 hours have gone by now.

Cheers

RunningMan

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#2744116 14-Jul-2021 14:48

Pretty unlikely you'll get any support for VoIP setup if not using the supplied router. Can you not use it, even if just as an ATA?

quickymart

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#2744146 14-Jul-2021 16:12

Contact, why would you? Good luck getting support out of them. What was wrong with 2degrees?

Linux

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#2744147 14-Jul-2021 16:14

@quickymart I was thinking the same thing whhhhhhhhhhyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy! Talk about digging a hole

@Phazir50 Why did you change from a ISP with good support / pricing and you even get support from 2degrees here on Geekzone?

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quickymart

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#2744160 14-Jul-2021 16:26

John if I had to hazard a guess: price. Definitely wouldn't be for support reasons.

Phazir50

35 posts

Geek

#2744186 14-Jul-2021 16:54

Hi All.

In response to 'why?' the answer is entirely price based. Price is important to me. So long as the speed is good and consistent and the connection is reliable, all is good. I expected support service to be worse than with 2 Degrees, not that I have ever asked 2 Degrees for broadband support, but I am reasonably tech savy so I foresee no issues. I have downloaded the manual for the NetComm router and the requirements in there are readily transferred to my router so I just need the technical details. "Contact" state that you can use your own router so I took them at their word that it was okay to do so. Watch this space.

Cheers

cyril7

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#2744241 14-Jul-2021 19:07

But you cannot use your own router if you want their supported voip, unless you can get their router to work behind yours, which is typically not an issue but I suspect not so with the fritz as it lacks appropriate features.

I recommend you don't use contact for voice, move to 2talk or Hero and use whatever ata you like.

As for Contact Internet, my son and his flat chose them based on price, they regret it.

Cyril

Phazir50

35 posts

Geek

#2744249 14-Jul-2021 19:37

Hi Cyril.

Why do you say I cannot use my router if I want their supported Voip? I imagine they use industry standard Voip settings which I have no doubt can be configured in the FritzBox. As for internet, the connection is working just fine, if not slightly better than what I got with 2 Degrees. Even at supposed busy times of the day I still get 95+ Mb/s on my 100Mb/s plan.

You and others have referred to ATA. What is ATA or ata?

Cheers

Spyware

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#2744250 14-Jul-2021 19:42

Because the VoIP solution is a managed solution via the autoconfiguration of the supplied router. No manual config is allowed.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

cyril7

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#2744254 14-Jul-2021 20:20

Hi as spyware eluded, either they control it or it does not happen, even though its common standard sip, they will not give you credentials .

As per my recommendation move to an independent sip provider such as 2talk or Hero, problem solved.

Cyril

shk292

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#2744266 14-Jul-2021 20:47

Phazir50:

You and others have referred to ATA. What is ATA or ata?

Cheers

One of these or similar: https://www.trademe.co.nz/a/marketplace/computers/networking-modems/hubs-switches/listing/3174931852?bof=CrdZyl0F

connects to your LAN and provides a VOIP connection to a normal phone. If your ISP won't give you the settings, you can use a 3rd party VOIP provider such as Hero

Phazir50

35 posts

Geek

#2744272 14-Jul-2021 20:52

Hi shk292.

Thanks for the info on an ATA. If I understand how an ATA works, it is not an option for me as I have a number of DECT phones about the place which use my router as the base station.

I will just have to be patient and see what transpires, hopefully tomorrow.

Cheers

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