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#289378 2-Sep-2021 13:52
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What is Chorus' 300/100 offer, and Hyperfibre, doing to "Enterprise Networking" in NZ?

 

In the Olden Days before I retired, say 2016 or 2017, if you needed branch offices all round the country to access Head Office resources, you had to purchase something very expensive like access to one of the Big Two's MPLS switched networks, possibly at lightning-fast speeds of up to 1Gb/s at your major hubs. Some people - rolling in money government departments mostly - had a few trunk connections at up to 10Gb/s to their data centres.

 

Surely now all that business has gone the way of the moa?

 

If an enterprise can put a 300/100 connection into any branch office and a 4000/4000 connection into their major sites, that would be more than enough bandwidth for any except the largest NZ corporates, I would have thought.

 

Genuinely curious to hear from practitioners what is the effect?

 

 


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mentalinc
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  #2770596 2-Sep-2021 13:57
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SLA is what is needed and missing from the consumer offering here.

 

CIR etc also plays into it





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chevrolux
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  #2770636 2-Sep-2021 14:22
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Like everything IT these days, infrastructure is just "as-a-service". So instead of the margin being in just providing the circuit, its in all the additional services provided as part of the solution.

 

- Layer 2 tails for head office and branches trunked to a DC somewhere (with the extra SLA and better CIR from Chorus)
- Hosted firewall solution at DC that probably does UTM duties too
- Hosted Windows AD server (or CIR to Azure, AWS, etc)
- High-availability & DR with a matching DC (i.e Orbit and Kapua)

 

So the 300/100 might be helpful for the tails out to branches, but those tails are probably already on custom offerings (as in ones with custom PIR/CIR profiles) from Chorus and not just bog standard "100/100's" anyway.


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  #2770643 2-Sep-2021 14:49
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trig42
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  #2770647 2-Sep-2021 14:55
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We run an SD-WAN to our DCs in Melbourne.

 

We may have to look at throttling into that so NZ traffic does not saturate the DC links.


xor

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  #2772594 5-Sep-2021 19:19
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mentalinc:

SLA is what is needed and missing from the consumer offering here.

 

CIR etc also plays into it

 

 

Having tried to make a claim with Chorus when they disconnected a business customer while connecting their neighbor I can say the SLA is worthless, better to put that money into a wireless backup connection.

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  #2772632 5-Sep-2021 23:39
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Managed business connections are different offerings.




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  #2772647 6-Sep-2021 08:47
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mentalinc:

 

SLA is what is needed and missing from the consumer offering here.

 

CIR etc also plays into it

 

 

If you're running a business you really shouldn't be on a consumer plan.

 

The Chorus small business plans and their SLA offering aren't significantly more expensive than residential offerings.

 

 

 

 




chevrolux
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  #2772670 6-Sep-2021 09:41
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xor:
mentalinc:

 

SLA is what is needed and missing from the consumer offering here.

 

CIR etc also plays into it

 

Having tried to make a claim with Chorus when they disconnected a business customer while connecting their neighbor I can say the SLA is worthless, better to put that money into a wireless backup connection.

 

The basic small business plans give same day resolution for faults logged before 12pm, and next morning if logged after 12. Works really well.


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  #2772857 6-Sep-2021 12:19
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sbiddle:

mentalinc:


SLA is what is needed and missing from the consumer offering here.


CIR etc also plays into it



If you're running a business you really shouldn't be on a consumer plan.


The Chorus small business plans and their SLA offering aren't significantly more expensive than residential offerings.


 


 


Yet probably the best part of small businesses are on consumer plans, even when the benefits of business grade plans are explained, the cost of them is a hard No.

  #2772900 6-Sep-2021 13:01
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johny99:

 

Yet probably the best part of small businesses are on consumer plans, even when the benefits of business grade plans are explained, the cost of them is a hard No.

 

This may be a well-judged commercial decision, based on how infrequently the 'consumer grade' service is down, and how few faults in that service are amenable to quick rectification, regardless of what the SLA says.

 

If someone has just driven into and demolished the junction box at the end of your street, or the legendary man with a backhoe has just severed a main fibre-optic feed, it doesn't matter even a teeny bit, you're not going to get your service back any time soon, no matter the SLA.

 

 

 

I'd like to think these decisions are so well made, but I suspect that most small businesses, and probably a lot of larger ones, just don't believe that "the benefits of business grade plans" are worth paying more than a couple of dollars a month


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