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spacedog

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#289764 28-Sep-2021 09:04
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I'm shifting house and literally moving to the other side of the road.  I'm on 2Degrees (ex-Snap customer) and connected via UFB.  The new property has been untenanted for a few weeks and I have seen there is an ONT inside the new property.

 

I've made the request from 2degrees for a change of address with no changes to my plan/features/services.  The rep said they have to kill my connection at my current house before turning on the new one. Is that really how it works and will they literally disable my service via my current ONT before turning on the ONT at the new location? 

 

I've a got a few days of overlap while I'm moving and I'm not really sure which day will be my last one in my current house and which will be first day in the new one. 

 

I was hoping/thinking that the Chorus network wouldn't really care all that much which ONT I was connected to and it would rely more on my 2D account and authentication credentials.  If that is the case, then once I'm finished with the move I can just disconnect and move the modem and be up and running with no downtime. 

 

The rep at 2degrees didn't seem to have a firm grasp on what happens behind the scenes so I thought I would just check in here.


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sbiddle
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  #2785464 28-Sep-2021 09:26
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If you have a connection at both properties 2degrees will have to pay Chorus at both properties.

 

If you're happy to pay the monthly plan fee for 2 x connections then just tell them that - I can imagine most people would not be prepared to do that.

 

 

 

 




Wheelbarrow01
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  #2785582 28-Sep-2021 12:24
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sbiddle:

 

If you have a connection at both properties 2degrees will have to pay Chorus at both properties.

 

If you're happy to pay the monthly plan fee for 2 x connections then just tell them that - I can imagine most people would not be prepared to do that.

 

 

 

 

 

 

Yes this. I don't work with 2D in any capacity so cant speak with any great authority on this, but assuming 2D is doing a B2B move request (not sure if they use B2B or not to be honest), then the disconnection at the old house and activation at the new house would likely be scheduled/completed on the same date. 

 

If 2D tried to activate the new house ONT before disconnecting the old one, they'd possibly have to do it as two separate orders - but their system might not recognise it as a bona fide move address, and therefore they could end up charging you for 30 days' notice of disconnection at the old house.

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


cyril7
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  #2785596 28-Sep-2021 12:31
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Hi, all I can say is that in the past few moves I have been involved with, the change between buildings (using the same RSP) all happened with hardly a break, maybe an hour or two, surely you can suffer that.

 

Cyril




alavaliant
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  #2785670 28-Sep-2021 14:50
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My thought here is more a work around; is the wifi signal strength strong enough that you could just use wifi in either house from the side the ONT is currently enabled in? Then just shift the router as soon as the connection is moved?

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