help with web page drop out

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Johnk

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#29228 29-Dec-2008 20:04

hello everybody

i have just recently moved in to a new place, house has broadband, and a wireless router, i am connected via Ethernet as i do not have wireless.

i never had this problem at my old house and was on the net every night, but since i moved in every so often ( more often than not) i will be browsing and then certain pages will just stop loading and i get the error msg saying site timed out and cannot load?

now i know the net didn't drop out, or the web page i was browsing crashed, because if i jump on one of the other 3 comps, also on Ethernet from a 5 port switch, i can safely browse that exact same website.

any ideas what is happening?

this is getting very frustrating

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#186575 29-Dec-2008 20:59

Which web browser are you using? Does it start working again by itself after a certain time period? Do you need to close the browser and open it again or reset the computer?

Also, are you sure the Internet connection isn't dropping out? (for example it may drop and reconnect by the time you can try the page on another computer). You can likely check this by looking at your router logs and seeing whether they'll tell you anything.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.

Johnk

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#186603 29-Dec-2008 22:37

i use Firefox 3.0.5, i am usually multi tab browsing and its only one of the tabs that drop out.
i can continue to surf the other tabs while the timed out tab is still trying to load.
i have not had to reset browser or comp, just give that particular site a few minutes or more, if it takes more than a few minutes i leave it and go off and do what ever and jump back to it later and all is well.

how do get acces to the router logs?

it is a: 3com ADSL wireless 11g firewall router wl-540a

paul151

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#186606 29-Dec-2008 22:59

Anarkist: Which web browser are you using? Does it start working again by itself after a certain time period? Do you need to close the browser and open it again or reset the computer?

Also, are you sure the Internet connection isn't dropping out? (for example it may drop and reconnect by the time you can try the page on another computer). You can likely check this by looking at your router logs and seeing whether they'll tell you anything.

Agreed - I'd check the router system log to see if the adsl is dropping and reconnecting again. From what you describe it could be the case.

If it is something like this then you are on a hunt using a process of elimination - removing any other filters bar one into the router, changing the lead into the router etc...

Johnk

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#186608 29-Dec-2008 23:02

ok will remove all other filters and gear, i know the cable to router is good, because it is the one i was using at my old house with no issues

any advice on how to check router logs?

paul151

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#186609 29-Dec-2008 23:14

Johnk: ok will remove all other filters and gear, i know the cable to router is good, because it is the one i was using at my old house with no issues

any advice on how to check router logs?

Can you login to the router?

Ip address should be 192.168.1.1 - type this into the url window of your browser

You will need a login password often 'password'

You should then see an option to look at status & logs on the left.

You're looking to see if the connect speed / dynamic ip is changing when the system hangs and then corrects.

You can also dig into the log to see if there are issues such as adsl dropping etc.

For more on how to use the bit of kit you own there is an online pdf of your manual available via 3com.

Hope this helps

jfnz

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#186610 29-Dec-2008 23:31

Johnk: i can continue to surf the other tabs while the timed out tab is still trying to load.

John, considering you've mentioned this it won't be an issue with physical connection. Don't bother swapping modems/filters around, it won't fix anything.

It's going to be an issue just with that PC. To isolate this issue futher I'd like to see you try to use an alternative browser during the time at which you're unable to access the page through Firefox. Try IE, and let us know how you get on.

Detruire

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#186669 30-Dec-2008 13:35

Have you been using dial-up on that computer recently?

rm *

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Johnk

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#186727 30-Dec-2008 19:12

nah no dial up on it for years.

have been using around 5Gb surfing for a year or 2, and now at the new place they only have a 1Gb plan so not on as much
but have only dropped out the new place.

i used to have a static ip between my old router and comp but now its all on auto for this router, would have that changed anything?

paul151

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#186730 30-Dec-2008 19:23

Johnk: i used to have a static ip between my old router and comp but now its all on auto for this router, would have that changed anything?

Can't see it this only affects the ip numbers your internal networks runs on and if each of your pc's looks for dhcp assigned ip from your router and you can currently connect to the internet via your router then all is good.

Did you login to your router and check your system logs?

Johnk

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#186733 30-Dec-2008 20:10

yeah i did log in and see the report, but i could make no sense of it

would it be worth me posting a copy in here?

paul151

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#186739 30-Dec-2008 20:41

Johnk: yeah i did log in and see the report, but i could make no sense of it would it be worth me posting a copy in here?

Not sure, I'd answer that with a question - are problems still persisting?

If you can work other sites on different browser tabs while one site/tab seems to stall then I'd agree with Anarkist that it's unlikely to be your adsl at fault.

Any rhyme or reason as to the sites that fail, the time of day they fail, anyone else on your lan doing stuff with other pc's when your tab fails?

I'm just trying to think of other behaviours that may be contributing to the problem.

P.

Johnk

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#187130 3-Jan-2009 10:29

Anarkist:
Johnk: i can continue to surf the other tabs while the timed out tab is still trying to load.

John, considering you've mentioned this it won't be an issue with physical connection. Don't bother swapping modems/filters around, it won't fix anything.

It's going to be an issue just with that PC. To isolate this issue futher I'd like to see you try to use an alternative browser during the time at which you're unable to access the page through Firefox. Try IE, and let us know how you get on.

hey i was browsing last night and a page times out again,
was surfing on firefox, and as soon as it timed out, i loaded up IE7 and was still timing out on that.
any more ideas?

Johnk

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#187187 3-Jan-2009 16:11

would the speed of the net conection time things out?

because this house is not fs/fs

would multi-tab browsing choke up too much bandwith and stop some sites from loading?

[URL=https://www.speedtest.net][IMG]https://www.speedtest.net/result/380562792.png[/IMG][/URL]

nullmee

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#187553 5-Jan-2009 15:59

Is it the same website that is timing out or does this happen to more than one website? Are you sure you can browse other websites in another tab while the website is timing out? And also what broadband plan are you on?

Johnk

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#187666 5-Jan-2009 23:36

nullmee: Is it the same website that is timing out or does this happen to more than one website? Are you sure you can browse other websites in another tab while the website is timing out? And also what broadband plan are you on?

no, it has happened to a few different websites.

yes i can def. browse other tabs at the same time as one has timed out.

dont know what plan, but with orcon, heres a link to the speed test result

https://www.speedtest.net/result/380562792.png

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