Trust power internet

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Stevecad

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#293247 8-Jan-2022 22:03

Anyone know how good trustpower broadband fibre internet is, had someone come to my house offering there plans, which was $109 for the fibre max a month but you get 6 months free and a $300 joining credit.

I’m currently with orcon and they have been good but that plan seems good, but I’m not wanting to leave orcon and run into trouble like I did in the past when I used myrepublic which fibre max speeds were off and I constantly had trouble with them

Cheers

scuwp

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#2845482 8-Jan-2022 22:46

The litany of complaints about TP internet services on our local social media would suggest to stay away.

Lazy is such an ugly word, I prefer to call it selective participation

quickymart

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#2845485 8-Jan-2022 23:05

Power companies never do internet well (see scuwp's comment above). Shop around, there will be a better deal out there that works for you.

Voyager and 2degrees are two that are fairly highly recommended on here, as is Skinny.

Edit: I can see you asked this previously: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=272535

Why not talk to Orcon and see what your options are with them? Never choose a provider based on price, btw.

Stevecad

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#2845486 8-Jan-2022 23:07

Thanks, I’m pretty happy with orcon. I was just looking into see what trust power could be like. Thanks, sounds like it’s not the go

gehenna

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#2845496 9-Jan-2022 00:03

Also be wary of the ones that offer a free tv or whiteware or whatever, they aren't free you'll just end up paying for it in your fees.

Kiwifruta

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#2845557 9-Jan-2022 04:02

I used to work for Trustpower on the telco side of the business, was also an internet customer for 5 years. They peer, have multiple Netflix open connect appliances, IPV4 & IPV6, CG-NAT but they’ll supply a dynamic public IP address for free if you ask.

Their ISP network is excellent what catches people out is the CPE wasn’t the best. Anyway if you are happy to supply your own router and WiFi access point and manage them yourself (like I did) then you’ll have a very good UFB connection.

Are they the cheapest? No. When you call them does someone in NZ answer your call? Yes. Do you go on hold for 40mins? Never. Calls are generally answered within a few seconds, otherwise you can get a call back within 10 or so minutes. Do they support the local community? Yes. Senior management sacrificed their own salaries to support local charities during the 2020 lockdowns. Yes you pay a little more but for a good ISP network, good service and a company that returns to the NZ community. Best company I ever worked for.

nztim

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#2845562 9-Jan-2022 08:56

Kiwifruta: I used to work for Trustpower on the telco side of the business, was also an internet customer for 5 years. They peer, have multiple Netflix open connect appliances, IPV4 & IPV6, CG-NAT but they’ll supply a dynamic public IP address for free if you ask.

Their ISP network is excellent what catches people out is the CPE wasn’t the best. Anyway if you are happy to supply your own router and WiFi access point and manage them yourself (like I did) then you’ll have a very good UFB connection.

Are they the cheapest? No. When you call them does someone in NZ answer your call? Yes. Do you go on hold for 40mins? Never. Calls are generally answered within a few seconds, otherwise you can get a call back within 10 or so minutes. Do they support the local community? Yes. Senior management sacrificed their own salaries to support local charities during the 2020 lockdowns. Yes you pay a little more but for a good ISP network, good service and a company that returns to the NZ community. Best company I ever worked for.

This is an honest answer, Similar to NOW actually, However what is their international bandwidth like?

Trustpower is the only power company with their own network, think thr other power companies are resold Devoli/Vocus

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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Kiwifruta

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#2845602 9-Jan-2022 12:35

nztim:
Kiwifruta: I used to work for Trustpower on the telco side of the business, was also an internet customer for 5 years. They peer, have multiple Netflix open connect appliances, IPV4 & IPV6, CG-NAT but they’ll supply a dynamic public IP address for free if you ask.

Their ISP network is excellent what catches people out is the CPE wasn’t the best. Anyway if you are happy to supply your own router and WiFi access point and manage them yourself (like I did) then you’ll have a very good UFB connection.

Are they the cheapest? No. When you call them does someone in NZ answer your call? Yes. Do you go on hold for 40mins? Never. Calls are generally answered within a few seconds, otherwise you can get a call back within 10 or so minutes. Do they support the local community? Yes. Senior management sacrificed their own salaries to support local charities during the 2020 lockdowns. Yes you pay a little more but for a good ISP network, good service and a company that returns to the NZ community. Best company I ever worked for.

This is an honest answer, Similar to NOW actually, However what is their international bandwidth like?

Trustpower is the only power company with their own network, think thr other power companies are resold Devoli/Vocus

NOW has very good customer service, best in the industry, I believe. Trustpower's retail side of the business, including the ISP network, and NOW are both owned by Mercury, the CEO of which is the ex-CEO of Trustpower. No idea if there are plans to merge the TP and NOW networks or RSP businesses, I left before the merger happened and I'll only mention things that are public knowledge anyway.

Mahon

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#2845975 10-Jan-2022 09:52

Stevecad: Anyone know how good trustpower broadband fibre internet is, had someone come to my house offering there plans, which was $109 for the fibre max a month but you get 6 months free and a $300 joining credit.

I’m currently with orcon and they have been good but that plan seems good, but I’m not wanting to leave orcon and run into trouble like I did in the past when I used myrepublic which fibre max speeds were off and I constantly had trouble with them

Cheers

If money is important to you then that is a good deal. Skinny is back to 3 months free. You can always change in 12 months.

CcMaN

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#2846674 11-Jan-2022 11:28

Kiwifruta:

NOW has very good customer service, best in the industry, I believe. Trustpower's retail side of the business, including the ISP network, and NOW are both owned by Mercury, the CEO of which is the ex-CEO of Trustpower. No idea if there are plans to merge the TP and NOW networks or RSP businesses, I left before the merger happened and I'll only mention things that are public knowledge anyway.

Still owned by Trustpower (will be renamed to Manawa Energy after the sale) for now. Trustpower will become another retail brand of Mercury after the sale has been completed.

Personally I think there is a bit of FUD about Trustpower that gets spread around these forums and kind of get lumped into the same category as the other power companies or new entrants who are trying to become ISP's by reselling others services (in some cases oversubscribed). Trustpower have been in the ISP game a long time now (mid 2000's), have their own established network, and have a competent ISP team. Currently they have the 5th largest market share in the ISP market! The sale to Mercury will likely grow their customer base even further.

I've been a customer of theirs a couple of times over the last 15 years, there has been a significant improvement of service since the early day's of Kinect and Trustpower's network now. Recent story, we moved house (to a new build without fibre/copper installed) immediately after moving from Level 4 to Level 3 lockdown, Chorus had a huge backlog of installation jobs, but Trustpower pro-actively loaned us a 4G wireless broadband router until we were able to be connected. I know other ISP's do this as well, but everytime I deal with their customer service team it has been a breeze. On our 900/450 fibre connection, there has been no noticeable issues or bandwidth constraints, or anything to really concern us about our connection. I even get very good speeds internationally.

As always though, for your power usage run the numbers through Powerswitch and compare the internet cost with other ISP's. The main reason we switched recently was the TV + soundbar deal, since we are low power users so the cost difference between Trustpower and the cheapest provider was very small (something under $100 a year) so made sense for us to get the appliance deal. If the power / internet is going to cost close to / significantly more than the value of the sign-up bonus would suggest looking elsewhere.

Rikkitic

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#2846708 11-Jan-2022 13:06

Kiwifruta: I used to work for Trustpower on the telco side of the business, was also an internet customer for 5 years. They peer, have multiple Netflix open connect appliances, IPV4 & IPV6, CG-NAT but they’ll supply a dynamic public IP address for free if you ask.

Their ISP network is excellent what catches people out is the CPE wasn’t the best. Anyway if you are happy to supply your own router and WiFi access point and manage them yourself (like I did) then you’ll have a very good UFB connection.

Are they the cheapest? No. When you call them does someone in NZ answer your call? Yes. Do you go on hold for 40mins? Never. Calls are generally answered within a few seconds, otherwise you can get a call back within 10 or so minutes. Do they support the local community? Yes. Senior management sacrificed their own salaries to support local charities during the 2020 lockdowns. Yes you pay a little more but for a good ISP network, good service and a company that returns to the NZ community. Best company I ever worked for.

And they do wonderful TV commercials!

Plesse igmore amd axxept applogies in adbance fir anu typos