New ADSL connection Fails

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JoeRandom

43 posts

Geek

#29440 7-Jan-2009 09:26

(I live 3.6km by road from the exchange)I have just had ADSL1 installed on my exchange (well it took them long enughf) so naturaly i signed up to have some better internet at my house, after a 10minute (29/12/08-AM) call to orcon all i had to do was weight, That night i got an email saying that it would be conected on 31/12/08, on 31/12/08-PM i come home to find my dialup complaining of lack of dialtone hit reconect get an email saying that it is conected.
So i plug my modem (Dlink DSL-502T) in Directly With out filters and get a blinking adsl light that blinks and goes out then does it again. I have factory reset the modem and tested with and without filters/spliters, i just get the same problem
here is a log from the modem
Jan 1 12:00:13> NTP Polling Timer for DHCP Started succesfully.
Jan 1 12:00:13> DSL Polling Timer Started succesfully.
Jan 1 12:00:14> Firewall NAT service started
Jan 1 12:00:14> starting on port 80
Jan 1 12:00:14> Bridge Created: br0
Jan 1 12:00:15> Bridge Created: br1
Jan 1 12:00:15> Bridge Interface Added: eth0
Jan 1 12:00:16> Bridge Interface Added: usb0
Jan 1 12:00:23> DSL Carrier is down
Jan 1 12:06:33> DSL Carrier is training
Jan 1 12:08:03> DSL Carrier is training
Jan 1 12:31:33> DSL Carrier is training
Jan 1 12:39:03> DSL Carrier is training
Jan 1 12:40:13> DSL Carrier is training
Jan 1 12:51:23> DSL Carrier is training
Jan 1 13:09:23> DSL Carrier is training
Jan 1 13:24:53> DSL Carrier is training
Jan 1 13:25:33> DSL Carrier is training
Jan 1 13:55:03> DSL Carrier is training
Jan 1 13:56:53> DSL Carrier is trainingJan 1 14:03:33> DSL Carrier is training
Jan 1 14:13:53> DSL Carrier is training
Jan 1 15:13:13> DSL Carrier is training
Jan 1 15:39:13> DSL Carrier is training
Jan 1 16:28:13> DSL Carrier is training
Jan 1 16:34:23> DSL Carrier is training
Jan 1 16:43:33> DSL Carrier is training
Jan 1 16:46:23> DSL Carrier is training
Jan 1 17:03:53> DSL Carrier is training
Jan 1 17:19:23> DSL Carrier is training
Jan 1 18:12:53> DSL Carrier is training
Jan 1 18:17:33> DSL Carrier is training
Jan 1 18:17:53> DSL Carrier is training
Jan 1 18:23:23> DSL Carrier is training
Jan 1 18:54:13> DSL Carrier is training
Jan 1 19:15:53> DSL Carrier is training
Jan 1 19:24:43> DSL Carrier is training
Jan 1 19:51:23> DSL Carrier is training
Jan 1 20:08:43> DSL Carrier is training
Jan 1 20:47:43> DSL Carrier is training
also i get this on the adsl statius page

ADSL Status

ADSL status shows the ADSL physical layer status.

ADSL Firmware Version:		5.00.04.00 - 5.00.03.00 - 5.00.03.00 Annex A - 01.07.2b - 0.52
ADSL Software Version:		V3.00B01T01.TX.20060517
Line State		Connecting...
Modulation		NO_MODE
Annex Mode		ANNEX_A
Max Tx Power		-38 dBm/Hz

Item	Downstream	Upstream	Unit
SNR Margin	12	0	dB
Line Attenuation	0	25	dB
Data Rate	0	0	kbps

I called orcon on the 2nd and told them what was happening, I got an email on the 5th saying a resalution date of the 9th can any one give me any ideas as to the nature of the problem?

jfnz

211 posts

Master Geek

Trusted

#187966 7-Jan-2009 10:46

Isolate the modem. If no better, call Orcon and advise that you're losing DSL sync intermittantly.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.

JoeRandom

43 posts

Geek

#187991 7-Jan-2009 12:33

I am not "losing DSL sync intermittantly" I never have it for long enughf for the modem to conect.
I have allredy done an "isolation test"
I have also replaced the telephone jack points with new ones (Without the crappy bell ringing circit or that yellow capacitor junk that some of them still use)

jfnz

211 posts

Master Geek

Trusted

#187994 7-Jan-2009 12:49

Might be best to call the helpdesk and log a job. They can do the usual checks and get a tech out to investigate if deemed necessary.

JoeRandom

43 posts

Geek

#188787 11-Jan-2009 13:54

On fryday a tech came out and looked at my issue, tested it with his modem, went back to the exchange tested it there found it worked chainged me onto a diffrent pair, came back tested it outside my house found it did not work and then told me that there is a fault in the cable and that a specialis cable jointer would come out in ""a few days"" to locate the fault and repair it.

Now i only have 2 questions
1 Why dose it take 7 days from when I called them to report the fault til thay send a tech out?
2 How long is ""a few days"

jfnz

211 posts

Master Geek

Trusted

#188796 11-Jan-2009 14:34

JoeRandom:

Now i only have 2 questions
1 Why dose it take 7 days from when I called them to report the fault til thay send a tech out?
2 How long is ""a few days"

1) There are only so many technicians employed in one area, and the ones that are there are probably busy at the moment which causes the delay. Refer to the Terms and Conditions you agreed to when you joined for your specific SLA (service level agreement).

2) When the job is referred on to the joiners it's handed off from the tech that visits your house to the network cabling guys. They're the ones that have the ability (if needed to) to call in diggers or drillers, or to make changes to the main cabling systems. The tech who visited your premise wouldn't have been able to give you an ETA due to the fact he probably wouldn't have had one himself at that stage.

You may be able to phone the helpdesk again and request an update. They may well have an estimated time available now.

JoeRandom

43 posts

Geek

#189739 15-Jan-2009 11:19

All the problem turned out to be was low ADSL signal stringth but it took 2 techs half a day to figer it out as the first tech had misdiagnosed it as a faulty cable (turns out the gain on my port/card was set signifacntly lower than all the rest),signal just did not make it the last 1km to my house

Item	Downstream	Upstream	Unit
SNR Margin	12	12	dB
Line Attenuation	44	25	dB
Data Rate	4928	448	kbps

P.S. Dose anybudy know what ports orcon blocks?

webwat

2036 posts

Uber Geek

Trusted

#190090 17-Jan-2009 00:19

They probably block port 25 just in case you start spamming them...

"low ADSL signal stringth" is pretty complicated, so with distance over 3km being a bit high already you would find the signal is more sensitive than most other users. They would have taken time to send someone out because they have to check everything first to avoid the risk of you being charged heaps by Telecom if they find you had the wrong jackpoint or something or still had dialup plugged in without a filter. The second issue is that your ISP probably had to book the installer to do the job instead of a normal faultman. New iinstalls go through a different Telecom department with different timeframes from normal faults.

Time to find a new industry!