Woosh speed test and incorrect rate limit

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farfields

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#29595 12-Jan-2009 21:28

Been on woosh wired broadband for almost a year, and finally thought to run a speed test. Results from their own server were:
Download Speed: 4173 kbps (521.6 KB/sec transfer rate)
Upload Speed: 93 kbps (11.6 KB/sec transfer rate)

My contract is supposed to be unlimited b/w up and down. So emailed them this morning asking why the upload speed was low. Got a reply back admitting that a 128k limit was being applied, and that it would be immediatly removed. Knobs. So, just checked the 'unlimited' rate, and results this evening are:
Download Speed: 3191 kbps (398.9 KB/sec transfer rate)
Upload Speed: 134 kbps (16.8 KB/sec transfer rate)

Seriously unimpressed. Is the upload rate typically so much lower than the download speed? And yes, I do know what the A in ADSL stands for.

I'm still tempted to call them tomorow and ask for at least a months rental refund for not giving me what I've been paying for over the last year.

FF.

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nzbnw

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#189088 12-Jan-2009 21:53

Only one month’s free rental? I would say that a FS/FS connection should be worth about $10 a month more than a FS/128k connection. Depending on your plan I would go for a month’s service for inconvenience and a refund of a service you didn't receive (i.e. FS upload $120 / 12 x $10)!

nzbnw

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#189092 12-Jan-2009 22:13

You may want to post your modem line stats.

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farfields

34 posts

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#189095 12-Jan-2009 22:25

Fair point, stats:
DSL Status: UP
DSL Modulation Mode: ADSL2+
DSL Path Mode: FAST
Downstream Rate: 6021 Kbps
Upstream Rate: 165 Kbps
Downstream Margin: 12 db
Upstream Margin: 36 db
Downstream Line Attenuation: 38
Upstream Line Attenuation: 21
Downstream Transmit Power: 0
Upstream Transmit Power: 0

From what I vaguely remember, having worked for a company in the ADSL business, the downstream rate is in line with the speed test observation. The downstream attenuation is about par, the upstream attenuation of 21 seems not too bad. Are there any improvements to expect? Modem is WAG54G, f/w 1.01.25

cheers,
FF.

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