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Topic # 29783 19-Jan-2009 15:00
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have u seen australian isp dodo's 120gb monthly data cap adsl2+ broadband plan? i can't believe this aussie isp offers this huge cap. it's great. nz is missing out on alot compared to our aussie neighbours. have a look at the plan here:

https://secure.dodo.com.au/wizard/servicecheck.aspx

With Homeline AUS$49.99(NZ$62) ADSL2+ 20GB On Peak 100GB Off Peak

so i don't think nz isp's can argue that bandwidth costs too much coz they're far away from the usa.

telecom should at least have 50gb offpeak data for their $49.95 plans and above. if aussie can do 100gb offpeak then telecom should be able to do half of that and dodo is a very small isp so if their network can handle this offpeak traffic then telecom which is the largest isp in nz should be able to.

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  Reply # 190551 19-Jan-2009 15:27
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Have you also seen Dodo's incredibly low customer service rates?

They've even been investigated for dodgy practices.


I wouldn't expect that kind of plan to be very reliable or viable.




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  Reply # 190555 19-Jan-2009 15:57
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yep i read their customer service aint too good. but i don't need it. all i need is broadband. media reports say ppl had to wait 20 minutes to contact dodo which is the time i had to wait for telecom.

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  Reply # 190590 19-Jan-2009 19:36
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Ha. Bet they're making sweet little profit on that.




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  Reply # 190595 19-Jan-2009 20:00
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It looks good on paper but as said their speed/service is probably as bad as what many have experienced on xnet with the torrent plan and slingshot with the throttling/prioritising.

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  Reply # 190612 19-Jan-2009 20:46
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Try it, and report back Laughing




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Reply # 190614 19-Jan-2009 20:50
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Don't we already have worldxchanges 75gb torrent and slingshots free offpeak offering?

Both allow you to get a lot of data for very little. Though, you'll find that the performance may not be the best.




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  Reply # 190643 19-Jan-2009 21:50
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manhinli: Have you also seen Dodo's incredibly low customer service rates?

They've even been investigated for dodgy practices.


I wouldn't expect that kind of plan to be very reliable or viable.



My partner's cousins in Oz are with Dodo and they're forever having problems with them (customer service in particular).

They moved house a few months ago and it took Dodo over a week to get them reconnected...and they run a business from home as well so needed to get up and running asap. Sometimes we wonder why they haven't changed ISPs yet Yell

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  Reply # 190840 20-Jan-2009 16:59
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richgamer: have u seen australian isp dodo's 120gb monthly data cap adsl2+ broadband plan? i can't believe this aussie isp offers this huge cap. it's great. nz is missing out on alot compared to our aussie neighbours. have a look at the plan here:

https://secure.dodo.com.au/wizard/servicecheck.aspx

With Homeline AUS$49.99(NZ$62) ADSL2+ 20GB On Peak 100GB Off Peak

so i don't think nz isp's can argue that bandwidth costs too much coz they're far away from the usa.

telecom should at least have 50gb offpeak data for their $49.95 plans and above. if aussie can do 100gb offpeak then telecom should be able to do half of that and dodo is a very small isp so if their network can handle this offpeak traffic then telecom which is the largest isp in nz should be able to.

Maybe they could.  none of Telecom's plans offer peak vs off-peak costs.

 Distance isn’t the only factorin temrs of cost either.

 Australia has, I think, more cables that go  to America, which means economies of scale, so cheaper international bandwidth for Ozzie ISPs and hence their customers.  New Zealand has only one cable, so bandwidth is more expensive on a per-unit basis.

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  Reply # 190906 20-Jan-2009 21:00
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I dont know what the service was like but for $89.95 Aus dollars you can get 250gig adsl2...

http://www.supernerd.com.au/broadband/

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  Reply # 190919 20-Jan-2009 21:55
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Prime: I dont know what the service was like but for $89.95 Aus dollars you can get 250gig adsl2...

http://www.supernerd.com.au/broadband/


Something I found interesting..

By executing this CSG Waiver you agree to waive in whole your Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 2000 in relation to SuperNerd’s HomePhone Services. Please read the following paragraphs carefully as they contain important information affecting your rights.
  1. The Customer Service Guarantee ("CSG") can be found on the Australian Communications and Media Authority website (www.acma.gov.au).
  2. Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No.2) allows SuperNerd to propose that you waive in whole, the protections and rights provided to you under the CSG.
  3. We offer significantly lower call costs on all our HomePhone Services and importantly we are offering significantly reduced Installation Fees for new services if such Installation Fees apply to your selected HomePhone Service; however we are only able to do this on the basis that we are not required to meet the CSG.
  4. By agreeing to this Waiver you agree to waive all your protections and rights under the CSG. So that SuperNerd may continue to offer lower costs, we require all of our customers to waive their rights afforded by the CSG.
  5. The protections and rights you are waiving are:

    Provision of written information to you, at least every two years about:
    • The performance standards that apply to supply of specified services;
    • The obligations of the service provider under those standards;
    • The customer’s entitlements to damages under the Act for contravention of the performance standards and
    • On request, the provision of information about a performance standard.

    Guaranteed maximum connection periods
    • The prescribed maximum timeframes within which connection to services should occur.

    Guaranteed maximum rectification periods
    • The prescribed maximum timeframes within which rectification of service faults should occur.
    Making and changing appointments
    • Our requirement to make appointments for purpose of service Installation or Fault Restoration at times that are convenient for you that are either for a particular time of the day or nominate a five hour period during which the appointment will occur, and
    • Changing appointments by giving at least 24 hours notice by obtaining the agreement of the customer to the change.
  6. For specific details of the protections described above, please refer to the "Summary of the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2)" below.
  7. This Waiver will take effect seven days from the date of you agreeing to it, unless you notify SuperNerd in writing that you no longer wish to waive your rights under the CSG. You are under no obligation to the waive the CSG but if you do so notify SuperNerd that you no longer wish to complete the Waiver, we reserve the right not to provide the service to you.
  8. If you have withdrawn your CSG Waiver and we chose to provide the service to you then any application Installation Fee will be at the Standard Installation Fee rate as indicated on the Registration Form.
  9. By agreeing to waive your protection and rights afforded by the CSG you will not be able to claim compensation from us for any failure by us to meet the prescribed performance standards.

By signing the CSG Waiver you acknowledge that you understand the effect of the CSG Waiver and that you are completing this Waiver freely and voluntarily. If you do not understand the Waiver then you should seek independent advice and not execute this Agreement.

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  Reply # 190933 20-Jan-2009 22:43
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  Reply # 190936 20-Jan-2009 23:08
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well..

snap night owl plan (special promotion plan) here... $39.95/month Unlimited Data, 164/164 7am to 7pm, FS/164 7pm to 7am. Leaves all of those aussie big data plans in the dust. Have been on it since may 2008.

:)




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  Reply # 190972 21-Jan-2009 09:01
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I wouldn't have thought this was legal in Australia either but aparently it is (page 22)... http://www.acma.gov.au/acmainterwr/consumer_info/csg/csgreview2001_dp.rtf

And looking around it seems most of the ISPs over there do this (I've found the exclusion clause in the Exetel and iiNet's TOS).

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  Reply # 191061 21-Jan-2009 14:38
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freitasm: In New Zealand this would never work because there's no way the CGA would be waived...

Just to further clarify the point Mauricio is making, the Consumer Guarantees Act clearly states that a customer is absolutely not allowed to be contracted out of the retailers obligations (or the customers rights) under the act.







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