New ISP Fiber Provider Help

Forums › New Zealand Broadband › New ISP Fiber Provider Help

Jamie1990

48 posts

Geek
+1 received by user: 14

#298487 21-Jun-2022 11:56

Dear Geekzone,

I want to change providers, who would everyone recommend right now as best provider for fastest upload speed?

Hey everyone! it's that time again where I want to change isp providers,

Have been with 2degrees for about 3 years but it just seems different now ''not as fast'' and it seems the connection is always going down at night I presume maintenance while the the network not as busy but as i'm working ''nights'' off shore and require connection for video conferencing its getting frustrating losing the connection multiple times at night maybe 2-3 times a week

Currently on fastest connection with 2degrees and the fritz box

if y'all amazing people had to change today who would you go with for fiber?

Thank you Geekzone

Jamie

timmmay

20858 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#2932460 21-Jun-2022 11:58

2degrees fiber has been rock solid for me for years. I suggest you call them to talk about fixing it before you change ISPs. Granted I don't use it all night, but evenings are completely fine.

MrGadget

209 posts

Master Geek
+1 received by user: 126

ID Verified

Lifetime subscriber

#2932463 21-Jun-2022 12:07

timmmay:

2degrees fiber has been rock solid for me for years. I suggest you call them to talk about fixing it before you change ISPs. Granted I don't use it all night, but evenings are completely fine.

100% agree - it's not normal to have frequent outages, and unless the underlying issue is resolved, the problem will likely follow you to any other fibre provider, given the underlying local fibre company services will be the same.

Any comment made here is my own and should not be taken as that of my employer.

xpd

Geek of Coastguard
14116 posts

Uber Geek
+1 received by user: 4579

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2932483 21-Jun-2022 13:20

As above, I'd be looking into cause of your outages before pinning it on the ISP.

If still want to move, then Voyager are my preferred choice.

XPD / Gavin

LinkTree

Jamie1990

48 posts

Geek
+1 received by user: 14

#2932492 21-Jun-2022 13:52

Thank you,

it seems to have got more fequent in last few months but only seems to happen between 11pm - 4 am, for about 10-15 min, 30 min, or sometimes like last night 1.5 hours, and usually outage happens then comes back on quickly but then it go out again soon after

i'm considering sky broadband fiber but how would I check the underlying issues?

Thanks guys

Mahon

473 posts

Ultimate Geek
+1 received by user: 214

#2932507 21-Jun-2022 14:23

Jamie1990:

Thank you,

it seems to have got more fequent in last few months but only seems to happen between 11pm - 4 am, for about 10-15 min, 30 min, or sometimes like last night 1.5 hours, and usually outage happens then comes back on quickly but then it go out again soon after

i'm considering sky broadband fiber but how would I check the underlying issues?

Thanks guys

Call 2 degrees and get them to sort it out.

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#2932510 21-Jun-2022 14:35

Make sure you have dates/times of outages, these could be linked to Chorus updates in which case changing ISP wont help you

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

HP

Shop now for HP laptops and other devices (affiliate link).

richms

29099 posts

Uber Geek
+1 received by user: 10209

Trusted

Lifetime subscriber

#2932579 21-Jun-2022 15:14

Chorus do upgrades at night and a consumer plan will not get advised of them as it is best effort service. Its annoying but how it is. Business plans seem to get some warnings of some upgrades.

But this seems excessive the number you are having. I think its about 2-3 a year that I have had on fiber. Always when gaming or watching youtubes at 1am or so. Never had it at 11pm, usually 1am thru to 3am type times.

Richard rich.ms

Linux

12182 posts

Uber Geek
+1 received by user: 8476

Trusted

Lifetime subscriber

#2932587 21-Jun-2022 15:29

@Jamie1990 2degrees Fibre is rock solid

Maybe you have a fibre fault changing ISP will not help as your connection will still be on the same hardware

Are you sure it is not related to your own network or WiFi dropping out?

Have you checked the Fritzbox is on the latest firmware?

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#2932609 21-Jun-2022 16:17

^ agree with John, I think you've solved your issue in the other thread. Doesn't sound like it's a 2degrees fault.

freitasm

BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41045

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2932612 21-Jun-2022 16:33

I have been using 2degrees fibre for years. I have a monitoring platform running from a docker container at home, pinging different hosts every 60 seconds and it doesn't miss a bit - meaning my connection never seems to go down.

Your problems may be something different, not the ISP necessarily.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

duffles

102 posts

Master Geek
+1 received by user: 77

Trusted

2degrees

#2933010 22-Jun-2022 09:27

Jamie1990:

Thank you,

it seems to have got more fequent in last few months but only seems to happen between 11pm - 4 am, for about 10-15 min, 30 min, or sometimes like last night 1.5 hours, and usually outage happens then comes back on quickly but then it go out again soon after

i'm considering sky broadband fiber but how would I check the underlying issues?

Thanks guys

Assuming you're in a Chorus area, I would go here to see if the outages you are experiencing are impacting a wider audience.
If you find that there are no wider outages reported, then it could be something that changing ISP's won't fix.

Another suggestion would be to login to your Fritz!Box and go to the Event Logs. Try to match up any lines with the times of outages that you have experienced. This will show you if it's your PPP (internet) timing out (dropping) or if your wifi is dropping..
From experience and given the time/timings of the outages.. This could be something as whacky as your hot water cylinder filling, then heating interfering with your wifi 😅

I'm with 2degrees and the current uptime on my connection is over 5000 hours straight. Router is probably due a restart..

Cheers

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.