ISP Review needed - www.fibercity.co.nz

Forums › New Zealand Broadband › ISP Review needed - www.fibercity.co.nz

MikeMan

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#300581 20-Sep-2022 10:33

Has anyone used these guys for Fiber?

Looking for a new ISP after 16 months of the rental we are in providing it (Skinny much to my disgust) and I am looking for a good ISP.

Will be on Enables network in Lincoln if that makes a difference.

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#2970424 20-Sep-2022 10:53

Curious why you're considering what's probably a tiny ISP instead of one of the bigger, more well known ISPs? 2degrees has been good for fiber for me for many years, Spark is good too.

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MikeMan

14 posts

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#2970426 20-Sep-2022 10:55

I have been with the "Big Boys" many times in the past and their are always a PITA to deal with. I like supporting smaller businesses if I can and as long as there are no red flags I will probably give them a go.

They do open term so if it is not great I can jump easily but was just looking to see if anyone else had used them.

Behodar

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#2970432 20-Sep-2022 11:12

Well, I wouldn't trust a company that can't even spell "fibre" correctly!

Linux

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#2970448 20-Sep-2022 12:07

What about @quic ?? And even better they are active on geekzone

quic

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#2970453 20-Sep-2022 12:17

Cheers to the mention @Linux!

Hiya @MikeMan! Have a nose around at our offerings, fire me a message here if you have any questions. 👍

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quic.nz - The telco who puts you in charge!

xpd

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#2970456 20-Sep-2022 12:28

Hmmm..

Gee, Telecom sounds familiar.

Only been registered about 18 months ago. Owned by director of "Cellwatch" and a cabling company.

The grammar on their site is awful - "is perfectly build for your needs" "Get yourself a better wifi solutions with us" - caps all over the place.

Going purely by their graphics, their wireless product outdoes gigabit fibre.

Personally, for the price, I'd look elsewhere for someone more established. When one of the testimonials on their site is from their own director......... well...need I say more.

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Linux

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#2970457 20-Sep-2022 12:30

@xpd that is shocking!

xpd

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#2970462 20-Sep-2022 12:34

And I knew I had seen their fair use policy before.......

Fair Use Policy | Voyager

https://city.fibercity.co.nz/broadband-fair-use-policy/

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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wratterus

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#2970474 20-Sep-2022 13:14

@mikeman what has been the problem with Skinny?

MikeMan

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#2970476 20-Sep-2022 13:23

To be fair I am not 100% if it is Skinny or the router but we are getting micro drops and youtube quality drops every video, be it wireless or wired.

Also the router will lockup every so often.

Rented house with utilities included so I have no access to the router to check what the issue is.

RunningMan

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#2970521 20-Sep-2022 15:02

MikeMan:Looking for a new ISP after 16 months of the rental we are in providing it (Skinny much to my disgust)

MikeMan:To be fair I am not 100% if it is Skinny or the router but we are getting micro drops and youtube quality drops every video,

Skinny are generally highly regarded. Their network is Spark's and is pretty robust. Perhaps better to do some fault finding than just take the easy route and blame Skinny.

RunningMan

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#2970523 20-Sep-2022 15:05

Behodar:

Well, I wouldn't trust a company that can't even spell "fibre" correctly!

But they got quite close in the footer of their pages.

Fibecity Limited

An "r" after the "b" and they would have nailed it!

quickymart

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#2970598 20-Sep-2022 18:17

Sounds lame, with a not-great-looking website.

MikeMan

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#2970599 20-Sep-2022 18:19

Yeah based on feedback have decided not to go with them thanks.

wratterus

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#2970797 21-Sep-2022 08:52

Good decision.

As was mentioned, Skinny are rock solid, and the issues you are seeing are almost certainly not caused by anything at their end.

If you can't access your router, how are you going to either replace or re-configure when you change ISP anyway?

Do you know what model router you currently have? If you connect a hard wired device & run a speedtest, what result are you seeing? Perhaps post a result from a speedtest over WiFi too so we can see the difference.

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