New Fibre Provision

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jskiltz

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#302403 20-Nov-2022 20:55

Hi Guys,

I have fibre being installed on Friday afternoon and hoping to get it all hooked up to the internet at the same time.

I am looking to go with 2Degrees - what would be the normal lead time for this to be provisioned given that the fibre install itself has already been completed?

Linux

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#2998942 20-Nov-2022 20:59

If Fibre is fully installed on the day and ONT installed it should be going that day

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jskiltz

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#2998944 20-Nov-2022 21:01

Linux:

If Fibre is fully installed on the day and ONT installed it should be going that day

Awesome - even if I am only placing the order for the connection that day? I tried to call them earlier and they said it can take up to 5 business days which I couldn't quite understand

quickymart

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#2998945 20-Nov-2022 21:03

Did you place your order with Chorus or with 2degrees? It sounds like the former.

jskiltz

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#2998946 20-Nov-2022 21:04

quickymart:

Did you place your order with Chorus or with 2degrees? It sounds like the former.

Fibre install is being done by Chorus itself - order was placed through them

nztim

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#2998948 20-Nov-2022 21:09

If fibre is been installed by chorus without an ISP connection (ONT intact but no actual connection) you wont be able to order from your preferred ISP as there is an inflight service order on the address

Once that service order closes (usually the day after the ONT is installed) you can then place an order to have it activated

Each RSP has its own provisioning process which can take any number of days and varies between RSPs

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

jskiltz

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#2998950 20-Nov-2022 21:12

nztim: If fibre is been installed by chorus without an ISP connection (ONT intact but no actual connection) you wont be able to order from your preferred ISP as there is an inflight service order on the address

Once that service order closes (usually the day after the ONT is installed) you can then place an order to have it activated

Each RSP has its own provisioning process which can take any number of days and varies between RSPs

Awesome that makes sense - I'll make sure that I order the connection on the Saturday of this week. Do you know on average how long a connection could take for 2Degrees to be setup - I will be using my own modem if that speeds up the process as they won't need to send one out.

nztim

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#2998951 20-Nov-2022 21:23

call them and say you have your own modem, can you activate my ONT and give me a PPPoE username and password

May work or may no,t depends on their internal processes

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.