Moving to hyperfibre then back to regular fibre

Forums › New Zealand Broadband › Moving to hyperfibre then back to regular fibre

eldite

13 posts

Geek

#303763 7-Mar-2023 22:14

Hi, I've got a few questions about hyperfibre that I'm sure someone here will know the answer to.

1. If I get hyperfibre and the upgraded Nokia ONT, then what happens if later I decide to move back to a standard 1gbps connection? E.g. What if I have hyperfibre, then I move to an ISP which doesn't support Hyperfibre on a standard UFB plan? Would I need to have the old-fashioned ONT installed again, and move back to a PPPoE connection?

2. It seems from the photos that I will end up with a new ONT AND the Nokia router, so essentially 2 ONT's, is that right?

3. And finally, it is safe to assume that hyperfibre doesn't use PPPoE?

Thanks

michaelmurfy

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#3047095 7-Mar-2023 22:48

What are you wanting to achieve here?

1) Hyperfibre involves a new ONT.
2) Moving back will get you an ONT change back to one of the standard ONT's as you're not on XGSPON.

It doesn't use PPPoE, but honestly don't go with the "purple" provider who claim to be the fastest for it. There is Quic (https://quic.nz) who seem to be pretty good around here (thread here - I am not personally using them though) but for the majority of people Hyperfibre just isn't worth the extra cost. Gigabit broadband in NZ is incredibly good especially for the price.

Lastly, you need equipment that supports it so the cost really adds up.

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Wheelbarrow01

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Chorus

#3047151 8-Mar-2023 00:28

michaelmurfy:

What are you wanting to achieve here?

1) Hyperfibre involves a new ONT.
2) Moving back will get you an ONT change back to one of the standard ONT's as you're not on XGSPON.

It doesn't use PPPoE, but honestly don't go with the "purple" provider who claim to be the fastest for it. There is Quic (https://quic.nz) who seem to be pretty good around here (thread here - I am not personally using them though) but for the majority of people Hyperfibre just isn't worth the extra cost. Gigabit broadband in NZ is incredibly good especially for the price.

Lastly, you need equipment that supports it so the cost really adds up.

Hyperfibre does indeed involve a new ONT, so point 1 above is correct. In the case of Chorus, your Type 100/200/300/400 ONT would be removed and replaced with the Type 110 Hyperfibre ONT.

However Point 2 above is no longer correct for Chorus. Chorus made a system change in February 2022 which means a customer moving from Hyperfibre back to a standard fibre plan does not need to change back to a standard ONT. They can continue to use the Hyperfibre ONT, but will need to change from the 10Gig port to one of the 1gig ports on that ONT. There are a couple of ways the RSP can accomplish this:

Issue a Change Offer order - service will be downgraded and moved to an available 1gig port. There is a loss of service during the changeover which triggers the customer to switch their router over to the new port.
Activate a standard NGA connection on a 1gig port using the Multiple Primary process. The customer physically switches their router over to the new port at a time of their choosing, then the RSP relinquishes the Hyperfibre connection on the 10gig port.

This change was implemented at the same time we launched Multiple Primaries and was seen as a way to reduce unnecessary technician visits (& the associated expense).

I note the service provider website still has some outdated information published in regard to this process - I'll ensure it is updated asap.

BTW there are two improvements coming soon in the Hyperfibre space (ie within a month or two):

Improved ordering process which will enable 'look & book' and effectively shorten the leadtime to install - targeting April release
A new second generation Hyperfibre ONT (which I believe will be wall mountable - unlike the current model) - intro date subject to exhaustion of current HF ONT stock.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

BlargHonk

77 posts

Master Geek

#3047243 8-Mar-2023 09:33

Thats interesting about keeping the old ONT when you switch back. We have our current ONT in a dumb place, with heaps of slack cable underneath the house. If I changed it to a Hyperfibre ONT, I wonder if I could get them to switch its location to a new wall mounted network box at the same time (rather than having to pay $200~ to do it)?

eldite

13 posts

Geek

#3052078 19-Mar-2023 16:27

Just a few things I have found, which may help people in the future regarding hyperfibre.

1. The new ONT (Nokia XS-250WX-A) is required for hyperfibre and will be supplied on new installs until ~Sep 2023, when it may change to a different model.

2. The 10G port on the Nokia ONT is only 1G/10G. No 2.5G/5G. Relevant because you will need a 10G port on your device, even if you're only using 2G hyperfibre.

3. The Nokia ONT is not wall mounted, so you will have a termination box replacing your current ONT AND the Nokia ONT (2 boxes). Relevant if you're trying to fit it in your comms cupboard.

4. The Nokia ONT is big (290x190x70). Relevant if you're trying to fit it in your comms cupboard.

5. Some providers (e.g. Quic) DO use PPPoE for hyperfibre. Most do not. Relevant because most routers do not do hardware offloading for PPPoE connections, so you'll need a beast of a router for PPPoE hyperfibre. Quic have indicated this will change in the coming months.

6. The Nokia ONT can do both "Bridge mode" or "router mode". You can contact your ISP to have it changed or request the mode on setup.

7. As above, if you move to Hyperfibre, then move back to regular service, you don't need a chorus tech to visit, however you will continue to run a physically very large ONT which uses more power then the smaller models.

BMarquis

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#3052399 20-Mar-2023 15:57

eldite:

2. The 10G port on the Nokia ONT is only 1G/10G. No 2.5G/5G. Relevant because you will need a 10G port on your device, even if you're only using 2G hyperfibre.

This is not true, the 10G port of the current Hyperfibre ONT is 1/2.5/5/10 autosensing.
It might actually go down to 100mbps too, but I can't recall.

Behodar

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#3052417 20-Mar-2023 16:44

eldite:

6. The Nokia ONT can do both "Bridge mode" or "router mode". You can contact your ISP to have it changed or request the mode on setup.

I think I read somewhere that the router functionality is going away in the future. Of course I can't find it now!

Edit: And then, mere seconds later... https://sp.chorus.co.nz/consultation/rgw-ont-withdrawal

aj6828

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#3052434 20-Mar-2023 17:17

the hyperfiber is on a different ont which can be configured as a router or RGW.

and also if your doing to have a normal 1gig connection they configure it as a normal RGW then you need to plugin a router ... you can keep your hyperfiber ont with a normal 1gig connection no problem

Currently, im on this setup .. i moved from hyperfiber to a normal 1gig plan and the nokia hyperfiber ont stays..

aj6828

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#3052436 20-Mar-2023 17:24

eldite:

Just a few things I have found, which may help people in the future regarding hyperfibre.

1. The new ONT (Nokia XS-250WX-A) is required for hyperfibre and will be supplied on new installs until ~Sep 2023, when it may change to a different model.

2. The 10G port on the Nokia ONT is only 1G/10G. No 2.5G/5G. Relevant because you will need a 10G port on your device, even if you're only using 2G hyperfibre.

3. The Nokia ONT is not wall mounted, so you will have a termination box replacing your current ONT AND the Nokia ONT (2 boxes). Relevant if you're trying to fit it in your comms cupboard.

4. The Nokia ONT is big (290x190x70). Relevant if you're trying to fit it in your comms cupboard.

5. Some providers (e.g. Quic) DO use PPPoE for hyperfibre. Most do not. Relevant because most routers do not do hardware offloading for PPPoE connections, so you'll need a beast of a router for PPPoE hyperfibre. Quic have indicated this will change in the coming months.

6. The Nokia ONT can do both "Bridge mode" or "router mode". You can contact your ISP to have it changed or request the mode on setup.

7. As above, if you move to Hyperfibre, then move back to regular service, you don't need a chorus tech to visit, however you will continue to run a physically very large ONT which uses more power then the smaller models.

the 10gig port on the hyperfiber has 2.5g support my router has a 2.5gig port and it picks it up as a 2.5g link i have tested this..

also there is a new firmwire update for the ont which im gona be getting on the 29th so quic can enable normal 1gig connection on the 10gig port currently they can only enable 1gig on 1gig ports ...

eldite

13 posts

Geek

#3052442 20-Mar-2023 17:48

Thank you, the manufacturers datasheet for the ONT clearly states it is only 1/10G, so the datasheet must be wrong.

https://www.al-enterprise.com/-/media/assets/internet/documents/ale-nokia-7368-isam-ont-xs-250wx-a-datasheet-en.pdf