ISP's with NZ based helplines

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Pom4747

7 posts

Wannabe Geek

#303948 22-Mar-2023 16:38

Hi
Have been with Vodafone for many years and thinking it’s time to reassess my fibre isp. There doesn’t seem to be a great deal of difference in the pricing once you look beyond any introduction offer so for me the next thing to consider is the help line. Are there any providers that have nz based helplines. I am retired and find some dialects difficult to understand hence the question
Thanks

SATTV

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#3053392 22-Mar-2023 16:52

Voyager have a NZ based helpline, head and shoulders above other ISP's and Telecos IMHO

Also one off fee of $15 for a static IP which is worth it.

John

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#3053451 22-Mar-2023 17:40

Look at Quic

stick

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#3053467 22-Mar-2023 18:28

Linux: Look at Quic

Quic is more "self-service" unless its a problem on Quic's end, which may not suit everyone

quickymart

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#3053489 22-Mar-2023 20:50

I think NOW's call centre is based in NZ, as is Voyager.

Quic don't have any call centre, do they?

raytaylor

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#3055629 27-Mar-2023 22:30

At Gecko our helpdesk is based in Napier.

Ray Taylor

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michaelmurfy

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#3055634 27-Mar-2023 22:47

If you want good support I'd say NOW would be your best bet - https://www.nownz.co.nz/

They're more geared towards providing service and have at-home support also. More a basic ISP but sounds like that is what you're looking for.

Quic will be a hard no for you as they're more geared towards technical folk and Voyager may be OK if you don't mind configuring your own router but for support NOW ticks all your boxes as a good general purpose basic ISP.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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jm3

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#3055656 28-Mar-2023 07:54

Inspire.net.nz helpdesk is still based in Palmy i believe.