Fibre 'bring forward' text from Chorus

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SirHumphreyAppleby

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#304513 10-May-2023 18:47

I'm guessing this isn't legit. I received an odd text from 'Chorus' stating the following...

"Hello, you have a current Fibre booking with Chorus, we have a limited number of earlier dates available please reply 'BRING FORWARD' if you are available and one of our team members will call you to rebook a new date. Thank You Chorus. Ref #: ############'

From +642705688148003. The reference number doesn't match any other communication from Chorus.

rscole86

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#3074682 10-May-2023 18:52

I'm guessing it's their (and the RSPs) reference number, not yours.

That's a Spark e-txt number, it seems legit to me. Assuming you have an order in place of course.

Jase2985

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#3074683 10-May-2023 18:54

@chorusnz @wheelbarrow01

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#3074685 10-May-2023 18:55

Have you ordered Fibre? That looks legit

SirHumphreyAppleby

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#3074688 10-May-2023 18:58

rscole86: I'm guessing it's their (and the RSPs) reference number, not yours.

That's a Spark e-txt number, it seems legit to me. Assuming you have an order in place of course.

I have one incomplete install request I am handling for a non-tenanted property. No RSP involved and a completely different reference number. I fully expect to have to submit another install request once I'm able to complete the install (currently, there is a giant skip where the fibre needs to be placed).

Fibre installs are probably common enough for someone to try to use it as the basis for a scam. Also, the sentence structure is terrible.

Wheelbarrow01

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#3074705 10-May-2023 19:32

Flick me a screenshot of the message and the address you’re trying to get connected and I’ll confirm if it is legit or not.
I haven’t specifically heard that we are sending these types of texts however I am aware that Auckland and a couple of other areas are back in band after a number of months where appointments were in short supply, so it’s possible we’ve starting trying to bring future appointments forward.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Wheelbarrow01

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#3074771 10-May-2023 20:12

The OP has contacted me and I have confirmed it is a legitimate message. The message has originated from our service partner UCG, and they used their own internal reference number on the text message. This is why it didn't match the Chorus reference number that the OP was given. I can appreciate how mismatching reference numbers could lead an end user to the conclusion that it's a scam message, so I will feed that back internally.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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SirHumphreyAppleby

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#3074773 10-May-2023 20:13

Already said via PM, but thank you @Wheelbarrow01 for looking into this and confirming the message was legitimate.