Starlink Setup Problem - Invalid Device ID

Forums › New Zealand Broadband › Starlink Setup Problem - Invalid Device ID

stevemat

44 posts

Geek
+1 received by user: 2

#306448 24-Jul-2023 08:01

I have purchased a Starlink RV unit from Noel Lemming.

I cant get it setup as the App says the Device ID is invalid.

I cant find a phone number for Starlink, or a Technical support email address!

I have emailed their generic email address multiple time over recent weeks without any reply or acknowledgement

Any suggestions????

Behodar

11209 posts

Uber Geek
+1 received by user: 6234

Trusted

Lifetime subscriber

#3107424 24-Jul-2023 08:10

You've been more patient than I would have been! It's probably easiest to make it Noel Leeming's problem.

BlueOwl

87 posts

Master Geek
+1 received by user: 69

Lifetime subscriber

#3107429 24-Jul-2023 08:27

This usually happens when the Starlink device is associated with someone else's account, either as a pre-used device or just already "sold" to someone else. Best course of action is to return to Noel Leeming.

throbb

675 posts

Ultimate Geek
+1 received by user: 167

#3107441 24-Jul-2023 09:25

There is a support page for this error.

https://support.starlink.com/?topic=2802431a-135f-0671-4c1b-4cedb65b291a

boosacnoodle

1388 posts

Uber Geek
+1 received by user: 930

#3107524 24-Jul-2023 11:10

Welcome to StarLink support! In all seriousness, I would return it to NL and get a new one.

stevemat

44 posts

Geek
+1 received by user: 2

#3107606 24-Jul-2023 15:31

We followed the Link and completed the Starlink Help form but have never had a response despite submitting it twice over several weeks.

I also emailed the NL corporate supplier and got no response from them either…

Linux

12360 posts

Uber Geek
+1 received by user: 8650

Trusted

Lifetime subscriber

#3107610 24-Jul-2023 15:37

Return the unit to store!

Mighty Ape

Shop now at Mighty Ape (affiliate link).

stevemat

44 posts

Geek
+1 received by user: 2

#3122446 1-Sep-2023 07:24

After some weeks we still can't activate the Starlink Roam.

Noel Lemming Coporate HQ say it's a Starlink problem, and wont / can't help.

We have submitted multiple Starlink Help 'Tickets" and they have never responded.

There is no phone number anywhere to speak to a Starlink Human.

itey

483 posts

Ultimate Geek
+1 received by user: 87

#3122447 1-Sep-2023 07:28

Consumers guarantee act says its noel leemings responsibility to fix it as they sold it to you.
I would take it in, demand a refund, or if they decline then phone your bank on the spot and ask for a credit card charge back.

Linux

12360 posts

Uber Geek
+1 received by user: 8650

Trusted

Lifetime subscriber

#3122454 1-Sep-2023 07:46

@stevemat This is not rocket science demand a refund from Noel Lemming and if they say no then bring up the ' consumers guarantee act '

stevemat

44 posts

Geek
+1 received by user: 2

#3122477 1-Sep-2023 08:32

It’s not that simple in my case as we are a corporate user based in Christchurch and the Starlink was supplied by Noel Lemming Corporate sales in Auckland.

While they have been “helpful” on the phone from Auckland, they insist its a Starlink issue - which it cleary is from a technical position.

As an aside, a tech from another company in Wellington was recently on a low earth satellite course in Aussie and a Starlink rep told the conference that if Starlink works thats great, but if it doesn’t, best you go with another hardware supplier as there basically is no support….

Linux

12360 posts

Uber Geek
+1 received by user: 8650

Trusted

Lifetime subscriber

#3122487 1-Sep-2023 08:41

It is that simple! Return the unit ask for a refund under the CGA

Geekzone

Want to support Geekzone and browse the site without the ads? Subscribe to Geekzone now (monthly, annual and lifetime options).

concordnz

493 posts

Ultimate Geek
+1 received by user: 277

Trusted

EMT (R)

#3122502 1-Sep-2023 09:05

The OP clearly pointed out it was a Corporate purchase, therefore CGA is irrelevant and does NOT apply. (in spite of what many here might try and suggest)

Go back to your Noel Lemmings Corporate Account Manager, for the RMA return.

boosacnoodle

1388 posts

Uber Geek
+1 received by user: 930

#3122521 1-Sep-2023 09:31

This is a job for your account manager. Let them know.

xpd

Geek of Coastguard
14193 posts

Uber Geek
+1 received by user: 4659

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3122527 1-Sep-2023 09:39

They've still sold you "faulty goods" so def go back to NL. Ask them to replace or sort it out with the manufacturer/supplier. Regardless of CGA. If you had purchased a TV from them (for corp use) and you unboxed it and it was DOA, they'd replace it straight away or get the supplier involved who would replace it.

XPD / Gavin

LinkTree

CYaBro

4732 posts

Uber Geek
+1 received by user: 1195

ID Verified

Trusted

#3122545 1-Sep-2023 10:00

Even though CGA may not apply the Fair Trading Act does and there's just normal contractual misrepresentation to consider.

Return it to Noel Leeming for a refund.

Opinions are my own and not the views of my employer.