Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

21 posts


Topic # 31049 3-Mar-2009 02:55
Send private message


I'm unsure of where to task, problem is with xnet AND TelecomNZ/Xtra.

First let me explain this. User 1 signed up with Xnet.
User 2 signed up with Xtra.

ADSL Exchange: Taupo.

Now the problem is User 1 who signed up with Xnet, has been waiting 2months and waiting for a adsl connection in the Taupo exchange.
Xnet informed him hes second on a "waiting list" for connections in the Taupo exchange.

Sounds unfortunate, but here's the catch...

User 2 rung up Xtra, got connected within 3days and didn't have to wait for a "connection" like User 1 has been waiting.

Now the problem I ask, TelecomNZ has a very well known history for giving Xtra customers quicker service in the way of flicking the adsl switch on their line.

Are telecom doing something dodgy or is Xnet REALLY that bad?!

Anyone have any answers?
I'm utterly clueless here.

Create new topic
8027 posts

Uber Geek
+1 received by user: 387


  Reply # 198953 3-Mar-2009 13:16
Send private message

Xnet could have muffed the application but I doubt it, most likely it's fairly automated.

Vertical integration of wholesale and retail always results in this sort of thing in my experience.  It's not supposed to happen but it does.

Chorus > Telecom Wholesale > Xtra

776 posts

Ultimate Geek
+1 received by user: 176

Snap Internet

  Reply # 198998 3-Mar-2009 16:38
Send private message

How close to User 1 and User 2 live to eachother?


0800 BROADBAND (276 232)

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

8027 posts

Uber Geek
+1 received by user: 387


  Reply # 199011 3-Mar-2009 18:13
Send private message

Actually that's a good point.. they could easily be on different exchanges/cabinets

Check using the Telecom wholesale map

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.