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caffynz

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#311022 7-Dec-2023 13:57
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There are really 2 parts to this query:

 

1) How long does it take to change ISPs? We have fibre now; when we moved to this home 3 years ago it had VDSL, and took about 2-3 weeks for our Internet to get connected (even though we had given our provider (2degrees) a heads up of the move date well in advance, at least 6 weeks' notice). That's normal or bad for a move? 

 

And during the changeover (if we were to go for a new ISP), would there be any loss in Internet connection? (like there's no loss in power connection when we changed providers) I ask this because it is crucial we remain connected to the Internet - this area we live in has really bad mobile coverage so hotspotting from our mobile phones is not an option - and we need the Internet for work (I WFH) and for communication (we are Deaf so rely on the Internet)

 

2) Just wondering re changing ISPs as we are with 2degrees UFB, and love the 900/400 plan we have, but sometimes the connection is patchy (I believe) because sometimes websites for work take a long time to load - What is the easiest way to make a record of our connection/speeds over a certain time period e.g. 12 hours? To verify if we are indeed having drop outs or not. On other hand - it is not a biggie, and I am loath to "fix what's not broken" if that makes sense, especially if we would experience having no Internet for a while. 

 

 


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JPNZ
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  #3169338 7-Dec-2023 14:43
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I changed Fibre providers from Sky to Contact last week. Got an email from enable (local network) that my change would happen on xx/xx/xxxx then a day out a text stating what was happening. Change over was around 20 mins from my devices record. I wasn't using my internet at the time as I was out.





Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+


Linux
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  #3169341 7-Dec-2023 14:52
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@caffynz When you say connection is patchy what do you actually mean and is this happening over Wi-Fi or LAN?

 

I find 2degrees rock solid


caffynz

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  #3169347 7-Dec-2023 15:20
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When I'm working, it's connected via Ethernet cable. And some Microsoft sites just hang on loading for longer than usual. 

 

 




Wheelbarrow01
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  #3169871 9-Dec-2023 01:38
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If you want the assurance of continuous service, your best bet is to ask your new RSP to activate their service on Port 2 of the ONT on X date. Then ask your old RSP to disconnect a day or two after that. You may need to organise this 30+ days in advance to avoid the 30 day disconnection notice period that many RSPs insist on.

 

Activating on a second ONT port gives you the benefit of having two separate connections for a day or two, so it allows you time to setup and test the router on your new connection and get all your devices connected to it before the old RSP's service stops working. This is what I did when I switched providers recently. I also work from home a lot so it was crucial for me.

 

Having said that, if you decide to do a standard transfer of your existing connection from one RSP to another, the downtime is really only as long as it takes you to unplug the old router, plug in the new one, and configure it (if required). The actual cutover is pretty much instant and in the case of Chorus will generally happen within a minute or two of the requested time.

 

In terms of how long it takes to arrange, Chorus can complete a transfer within 2 hours of the RSP placing the order if that is what they ask for. Eg a transfer or activation order placed by the RSP at 2.45pm can be done as soon as 4pm the same day. If placed at 3.01pm then it can be done at 5pm. I'm not sure about leadtimes for other LFCs sorry.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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